Eversfield Organic Reviews 

5,148
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the organic meat and products, describing them as fresh, tender, and full of natural flavor. Consumers also appreciate the easy ordering process and the secure packaging that keeps items perfectly chilled during transit. However, some customers also noted frustrating issues with delivery delays, packages being left in unsafe or incorrect locations, and occasional problems with customer support responsiveness. A few people also mentioned receiving specific items that did not meet their expectations regarding overall quality, freshness, or flavor. People occasionally experienced difficulties when trying to resolve these problems through assistance channels.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the delicious taste and... See more

Quality

Users describe positive interactions with quality, noting that meals cooked with the produce are exceptional... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising prompt, well-packaged... See more

Order

Clients share positive opinions on order, frequently highlighting the easy website navigation and prompt,... See more

Customer service

Reviewers express mixed feelings regarding customer service, highlighting both exceptional support and severe... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My first order from this company. I ordered minced beef and diced beef. I have no complaints about the meat, all seems fine, and bulk-buy discounts make the price less painful. I will be happy to o... See more

Rated 4 out of 5 stars

Delivered on time, the products were good. Was a little concerned that the scallops had defrosted and had to be used within 3 days. They were meant to make a nice Christmas day starter, but fell 2... See more

Rated 5 out of 5 stars

Cannot rate service and quality and helpfulness enough. Day before Christmas eve and I get the horrendous email to say DPD have damaged my package and I will NOT be getting my meat for christmas.... See more

Company replied

Rated 5 out of 5 stars

Very happy with the quality of the meat orders I have received to date. Cuts individually well packed for easy storage, straight into freezer. And the overall packing is great, even in this heatwav... See more

Company replied


Company details

  1. Online Food Ordering Service
  2. also in
  3. Butcher Shop
  4. Organic Farm
  5. Organic Shop

Written by the company

Eversfield Organic offers organic produce including meat, dairy, wild fish & game for delivery across the UK. Our story began in a small corner of Devon with a dream of producing the finest quality food, with animal welfare and care for the environment at its heart. Our commitment to organic farming lives on today through the network of exceptional producers who share our vision for a better way to farm. We're firm believers that every home should enjoy the quality and flavour of organic produce. That's why we bring fresh, Soil Association-certified organic meats, dairy, wild fish, and game from Devon's lush pastures and beyond, right to your doorstep. Choose from a carefully selected, ready made box or build your own box for a one-off or regular delivery. Think of us as your local organic butchery, just a click away. Meat and Fish Broths & Bones Wild Fish & Game Dairy

Why Eversfield Organic?

Written by the company

We are committed to the organic way of life!
We believe proper food should not require the destruction of natural order, the persistent use of antibiotics or the spreading of chemicals over our land. Our naturally diverse environment needs a little nurturing to help it thrive and provide us with naturally nutritious soils to sustain both crop and livestock. Organic offers a better deal for all; including our customers. Absent of a wealth of harmful chemicals and packed with higher levels of important nutrients, we think enjoying organic food is a no brainer.

Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(5,148)

87 reviews in the last 12 months

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Rated 1 out of 5 stars

DONT WASTE YOUR MONEY!!!

Just like to say I’m completely disappointed with the bones- I bought better from scrappy Asda joints and boiled down. I was hoping to do x 3 amount of stock with these but there too poor a quality to even do one session with them let alone 3.
My nutrition health is very important to me and having good quality to boil down to produce gelatine & collagen. After 48 hrs no gelatine was produced which shows the quality of the bones. I’ve been boiling down now for years. I was doing it before it become popular. At the amount you charge; and the quality what you give is shocking.
I bought £38 of bones that was poor quality.
Contacted the company and all I got back was we will ID the bones?
I am severally ill and disabled and rely on the finances and quality of nutrition to try to help my physical condition. Customer services was useless- they didn’t except back the remaining bones, offer to reverse nothing.
Don’t by bone here for bone broth. I call it organic bottom of barrel.
I’ve had better bone from market traders ‘ for my dog’.

9 June 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you for taking the time to share your feedback — I’m very sorry to hear that you were disappointed with the quality of the bones you received.
We understand how important nutrition is, especially when it comes to producing collagen-rich stocks and broths. It’s clear from your message that you have a great deal of experience with this, and we absolutely take your concerns seriously.
I’ll pass this feedback directly to our butchery and sourcing teams to investigate, as this isn’t the standard we aim to deliver, particularly for products intended for slow cooking and stock making. We’re also reviewing the specific batch you received to understand what went wrong.
We’re always striving to improve, and your comments are incredibly valuable in helping us do that.
Best wishes
Fran
Customer Care Executive

Rated 5 out of 5 stars

Marvelous Organic meat and fish…

Just received my first order of organic meat and fish. Absolutely delighted! Such good value. Beautifully packaged. Everything looks fresh and good quality.
Cant wait to try it.
Would love to somehow recycle all the packaging or return the box, freezer pouches and wool covers.
Cant fault anything. Thank you very much

5 June 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you so much for your wonderful review! We're thrilled to hear you're delighted with your first order — it means the world to us as a small business.

We're equally passionate about sustainability, so we're glad you brought up the packaging. While we’re able to take returns of used packaging please use the following link https://our-returns.dpd.co.uk/EVERSFIELD_ORGAINC, Alternatively the wool liners are fully compostable or reusable (they make great slug repellent or garden insulation!), and the cardboard box is recyclable. The freezer pouches can also be reused or recycled at soft plastics collection points and the gel inside is fully biodegradable.

Thank you again for your kind words and support — we can’t wait to serve you again soon!

Warm wishes,
Fran
Customer Care Manager

Rated 3 out of 5 stars

Not that great

Not that great, used to be much better. The meat has started arriving chilled instead of frozen. I’m sure it used to arrive frozen but I could be wrong, but either way it used to last longer before going off. Now it only lasts a day in the fridge before it starts tasting bad. It arrives, I freeze it straight away, then when I want to cook it I thaw for a day in the fridge to cook the next day. You can’t leave it in the fridge any longer which doesn’t make sense. Most of the vacuum-sealed bags have also been arriving inflated recently which indicates the plastic has been damaged or not sealed properly, so this could be reducing its shelf life. The minced beef also has a few bits of bone in. I have been a customer for a few years but I’m changing my supplier now.

30 April 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you for taking the time to leave your feedback, and I’m truly sorry to hear about your recent experience with us.

All of our products are delivered fresh — not frozen — unless you have specifically ordered previously frozen items. These particular items have a shelf life of 3 days, as clearly stated on our website. I do apologise if this wasn’t clear at the time of ordering.

I'm also very sorry to hear about the issues with the vacuum-sealed packaging and the quality of the minced beef. This is certainly not the standard we strive to maintain. If you’re able to email us at info@eversfieldorganic.co.uk with your order details, we’d really appreciate the opportunity to investigate further and make this right for you.

Thank you again for your support over the years — we’re sorry to see you go, but we hope we can resolve this and welcome you back in the future.

Warm regards,

Fran
Customer Care Manager

Rated 5 out of 5 stars

I think your are awesome

I think your are awesome, keep looking after this planet.

Ref Kate Dennings review; I think you need to have a quiet word with yourself, people make mistakes that's life...Dream bigger than you are and then maybe the little things you currently see as end of world stuff won't be so significant. If you have a big enough dream you do not need a crisis. In other words GET A LIFE!

24 May 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you so much for your kind review and encouragement—it truly means a lot to our team. We're passionate about what we do and about looking after the planet, so it's wonderful to know that resonates with you.

Thanks again for your support, and we look forward to serving you again soon!

Warm wishes,
Fran
Customer Care Manager

Rated 2 out of 5 stars

Delivery did not arrive

Chose my preferred date 16.04 did not receive a delivery did not receive a response email. No way to contact business closed til Tuesday.

I won’t be ordering from then again it’s about trust I paid in good faith but no delivery.

If eversfield don’t respect my hard earned money then they don’t deserve my business.

I’ll support another British business instead.

Having downloaded the shop app it just says preparing. Nothing more. I want my money back. Very poor.

This is not a delivery issue my order never left.

17 April 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you for your feedback, and I’m very sorry to hear about your experience.
We take this seriously and I’d really appreciate the opportunity to resolve this for you. Please contact me directly on 01837 756 767 or by email at info@eversfieldorganic.co.uk so I can look into your order personally and assist you further.
I’d also like to clarify that we are not affiliated with the Shop App – it is a third-party platform and not managed by Eversfield Organic, so unfortunately we’re unable to control the information it displays.
I’m very sorry we have fallen short of our usual standards and truly hope to put this right for you.
Best wishes
Fran
Customer Care Executive

Rated 1 out of 5 stars

Also trading as The Organic Butchery

Also trading as The Organic Butchery, these people messed up my Easter lamb order and delivered half what I ordered. I am furious as now have to try to source alternative organic lamb on Good Friday. What's more, my sister ordered from them at Christmas and her order didn't arrive. A total joke. I now await their response and will never order from them again.

17 April 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

We're truly sorry to hear about your experience and completely understand your frustration; especially around such an important occasion.
This certainly isn’t the standard we aim to uphold, and I’d like to personally look into what went wrong with your Easter order. I can see that your issue was addressed in April by our team at The Organic Butchery, but if you feel anything is still unresolved, please do contact me directly on 01837 756 767 or via email at info@eversfieldorganic.co.uk so I can assist you further.
We take feedback like this very seriously and would really appreciate the opportunity to make things right.
Best wishes
Fran
Customer Care Executive

Rated 2 out of 5 stars

Poor customer service

I ordered some oxtail and requested in the order notes for it to be cut into smaller pieces. The order arrived and was not cut up smaller. I emailed them, no response. I called them and they informed me that they are unable to cut up the meat smaller. Instead of letting me know this when I made the order I had to call them to find out once the order was recieved. Why have an option for order notes if you can't follow simple requests in the order note?
Nevertheless, the oxtail was good but I won't be ordering from here again.

14 March 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you for your feedback, and I’m really sorry to hear about your experience.
Unfortunately we are unable to accommodate butchery requests as we aren’t able to fulfil due to the high orders we process. However we should have made this clearer from the start.
I’m glad to hear you enjoyed the oxtail itself, and I’d welcome the chance to make this up to you. Please feel free to contact me directly on 01837 756 767 or at info@eversfieldorganic.co.uk if you'd like to discuss this further.
Best wishes
Fran
Customer Care Executive

Rated 1 out of 5 stars

+ It is very high quality produce…Kimbardel(Eversfield) Organic Butchers

+ It is very high quality produce unfortunately let down by poor administration.

-- The order dispatched on 24th March 2025 and arrived via DPD on the 25th March. The packing was unsuitable for the fresh meat and had partly melted resulting in a temperature of 13.5C in the box. The correct temperature should not exceed 8C and i was unable to use due to fears of food poisoning.

They also had not put my street number on the package but the quick thinking DPD sorted it quickly

25 March 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you for your feedback, and I’m very sorry to hear about your experience.
We take food safety and delivery standards extremely seriously, and I completely understand your concerns regarding the temperature of your parcel. Our packaging is designed to keep the contents between 4–6°C for up to 48 hours using lamb’s wool insulation and ice packs. However, if your parcel reached 13.5°C on arrival, that does fall outside of our standards, and I sincerely apologise.
I’m also sorry about the incomplete address, this must have happened at checkout — I’m glad DPD was able to resolve it.
Please do contact me directly on 01837 756 767 or at info@eversfieldorganic.co.uk so we can look into this further and find a suitable resolution for you.
Best wishes
Fran

Rated 5 out of 5 stars

I'm giving your company five stars for…

I'm giving your company five stars for the meat I ordered because it was very flavourful and rich which was what I was looking for nutritionally.
Excellent quality foods. Very happy customer indeed. 😊👌

27 February 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Dear Jacob,

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoyed the meat and found it to be exactly what you were looking for both in flavor and nutritional value. We take great pride in providing excellent quality foods, and it's fantastic to know that we met your expectations.

We truly appreciate your support and look forward to serving you again in the future!

Best regards,
Fran
Customer Care Executive

Rated 1 out of 5 stars

We received the parcel on time as…

We received the parcel on time as indicated in the order (5-6 days delivery time). I was home to receive it and had planned to cook most of it. I am extremely disappointed and sorry to say all of the meat was drenched in blood and stinking rotten beyond measure. The parcel was not in a thermocol box and the meat was loosely boxed. I checked about the delivery and it seems it takes 3-5 days for delivery. I was looking for long term healthy organic pasture raised poultry and meat supplier but are completely taken aback from the experience. Frankly, I had to completely bin all the items (Attaching a picture of the same). I recommend to buy pasture raised meat from local shops like tesco, etc. This is not healthy and there should be strict inspection of food before it is sent for human consumption. My entire house is stinking and we have lost all our appetite.

11 March 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Dear Dev,

Thank you for your feedback. We are truly sorry to hear about your experience and sincerely regret that we have fallen short on this occasion. This is certainly not the standard we aim to uphold.
I will be in contact with you shortly to discuss this further and find a resolution. We appreciate you bringing this to our attention and will be looking into this matter with urgency to ensure it does not happen again.
Once again, we apologise for the inconvenience caused and appreciate your patience.

Best regards,
Fran
Customer Care Executive

Rated 5 out of 5 stars

Great service, fantastic meat

Eversfield offer a fast, reliable service. Their website is easy to use with good offers. The meat is superb and I would recommend them to anyone who wants ethical, delicious food.

10 March 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Dear Alison,

Thank you so much for your kind words and glowing review! We are thrilled to hear that you’ve had a positive experience with our service, website, and, of course, our meat. We take great pride in offering ethical and delicious food, and it’s wonderful to know that you appreciate it.

Your recommendation means the world to us, and we look forward to serving you again soon.

Best wishes,
Fran
Customer Care Executive
Eversfield Organic

Rated 5 out of 5 stars

Excellent products

Excellent products, everything we’ve ordered so far has been delicious and the delivery service is very useful

28 February 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you for your wonderful review! We're delighted to hear that you've enjoyed our products and found our delivery service convenient. We truly appreciate your support.

Best wishes

Fran
Customer Care Executive
Eversfield Organic

Rated 5 out of 5 stars

Great Pasture for Life Beef

Great Pasture for Life Beef. I also bought marrow bones to make beef broth. All top quality.
Wonderful service and great smoked salmon. Definitely worth the extra cost.

10 February 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you so much for your review and kind words! We're thrilled to hear you enjoyed our products. We truly appreciate your recognition of the quality and service we strive to provide.

Best regards,
Fran
Customer Care Executive

Rated 5 out of 5 stars

Amazing service and quality

I recently ordered ox cheeks and steak. The service was amazing, the order arrived at the scheduled time in chilled packaging.
The Ox cheeks were unbelievably tender and melted in the mouth, now looking forward to trying the steaks.
Will certainly be buying from them in the future

21 February 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you for your wonderful review! We're delighted to hear that your order arrived on time and that you enjoyed the ox cheeks.

We look forward to serving you again soon!​

Best regards,
Fran
Customer Care Executive
Eversfield Organic

Rated 3 out of 5 stars

Rotten chicken

**UPDATE** - After my first review, Fran didn’t waste a second and got in touch with me to solve my issue. They refunded me and offered further assistance to solve the metter. I’ve appreciated the support given.

I’ve made my first order last week and I have received 2 packs of (rotten) chicken legs along with a flayer explaining that the farmer received a great loss due to an attack to its flock. They apologised about it and said to refund 10% of the value of the chicken legs as a goodwill gesture. I have sent an email complaining about the quality of the meat (unsafe for human consumption), asking for it to be fully refunded, but a week has gone by and I haven’t received a response from them nor their “goodwill gesture” - I am very disappointed and I won’t order from them again.

12 February 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

I sincerely apologise that no one has responded to your email sooner. I completely understand your frustration regarding the quality of the chicken legs you received.

I will be contacting you shortly to discuss this matter further and ensure we reach a suitable resolution.

Once again, I am very sorry for the inconvenience caused and appreciate your patience.

Best regards,

Fran
Customer Care Executive
Eversfield Organic

Rated 5 out of 5 stars

We're very impressed and happy with our…

We're very impressed and happy with our order, clean, perfect packaging and fresh. Cheers.

14 February 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you so much for your wonderful review! We're delighted to hear that you were impressed with your order and happy with the packaging and freshness.

Your support means a lot to us, if there’s anything else we can do for you, please don’t hesitate to contact us.

Best wishes
Fran
Customer Care Executive
Eversfield Organic

Rated 5 out of 5 stars

I ordered an organic bronze turkey for…

I ordered an organic bronze turkey for Christmas and it was delicious. It arrived as expect on 22nd December (a little later than expected but that was no problem). The packaging and insulation was great and kept the turkey cold. I actually stored it in the box with the insulation provided and just swapped some ice blocks out of the freezer a few times (which never fully defrosted) and this was perfect.

22 December 2024
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you for your lovely review! We’re so pleased to hear that you enjoyed your organic bronze turkey and that it arrived in great condition. We truly appreciate your support and review.

We look forward to your next order and hope to continue providing you with delicious organic produce. If you ever need any assistance, feel free to contact us.

Best wishes,

Fran
Customer Care Executive
Eversfield Organic

Rated 5 out of 5 stars

I am rating Everfields five stars

I am rating Everfields five stars

the reason for this is due to there customer service, good quality meat. I'm on my fourth order large order and have had two minor issues, both were dealt with incredibly fast and efficiently, very impressed and I feel they also went a bit above what they needed to do to solve the issue.

I do wholly recommend this company

21 January 2025
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Hi,

Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’ve been impressed with both our customer service and the quality of our meat.

We truly appreciate your continued support and loyalty through your fourth order, and we’re so glad that any issues were resolved quickly and to your satisfaction. Your recommendation means a lot to us, and we’ll always strive to provide the best possible service and products for you.

Best wishes,

Fran
Customer Care Executive
Eversfield Organic

Rated 5 out of 5 stars

Excellent quality

Ordered a Venison Haunch from Eversfield - arrived on time, well packaged and in excellent condition. The venison itself was beautiful. This is our second purchase from Eversfield and would definitely order from them again.

20 December 2024
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you so much for your wonderful review! We’re thrilled to hear that your Venison Haunch arrived on time, in great condition, and that you enjoyed the quality of the meat.

Best wishes,

Fran
Customer Care Executive
Eversfield Organic

Rated 5 out of 5 stars

quality organic produce @ resonable…

quality organic produce @ resonable prices.. all in all a great experience

11 December 2024
Unprompted review
Eversfield Organic logo

Reply from Eversfield Organic

Thank you for your kind review! We’re so glad to hear that you’ve had a great experience with our produce. We truly appreciate your feedback and look forward to welcoming you again in the future.

Best wishes,
Fran
Customer Care Executive
Eversfield Organic

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