Europaeiske ERV Reviews 

3,208
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Never sign up with a German insurance company except you are a lawyer and fully understand the long small text. Booked an insurance for the time our trip was from my daughter in Germany to France. G... See more

Company replied

Rated 5 out of 5 stars

They handle my case quickly and efficiency regarding the airline lost my suitcase on my travel to Taiwan. Before I got my suitcase, I needed to buy some daily life stuff, such as brush tooth, toothpas... See more

Company replied

Rated 5 out of 5 stars

Fast reply and helped me solve an issue with my dates that I initially put wrong. I didnt had to pay a fee or buy another insurance. I really really appreciate it. Because of this I will definitely ke... See more

Company replied

Rated 5 out of 5 stars

Came down with the flu during my stay in Dubai, called the insurance had no issues communicating what happened and what I needed. They accommodated my requests and kept me updated with timelines for b... See more

Company replied

Company details

  1. Insurance Agency
  2. Travel Insurance Company

Written by the company

Europæiske ERV er specialiseret i rejseforsikringer og har over 100 års erfaring med at give tryghed på rejsen. Vi tilbyder skræddersyede forsikringsløsninger, der dækker alt fra ferie- og forretningsrejser til længere udlandsophold. Med fokus på tryghed, kvalitet og hurtig skadebehandling er vi en pålidelig partner før, under og efter rejsen. Europæiske ERV er en del af ERGO Forsikring A/S, som er ejet af den internationale forsikringskoncern ERGO Group AG.

Vi giver tryghed på rejsen

Written by the company

Hos Europæiske ERV lever vi af kundetilfredshed. Det er vigtigt for os, at kunder, der f.eks. oplever skader bliver behandlet venligt, hurtigt og effektivt. Vi lægger vægt på, at man kan komme i kontakt med vores egen alarmcentral med dansk personale 24 timer i døgnet.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.4

All reviews

(3,208)

278 reviews in the last 12 months

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Rated 1 out of 5 stars

ERV are in my opinion a totally…

ERV are in my opinion a totally disgraceful company who will do everything possible to reject your legitimate claim. I was genuinely shocked that a company could resort to the dirty low- down levels of disgraceful behaviour that I experienced with ERV. When my father died 3 days before our scheduled departure date I thought it would be straightforward to recoup the cost of our lost holiday. Wrong!! They put me through hell for 8 months requesting all sorts of information. Demanding that I get information from my late father’s doctor on no less than 3 occasions including his medical records for the 2 years prior to his death!! I struggle when I try to describe my total disgust for this horrible, unsympathetic bunch of lying thieves. But I trust you will get the idea. Don’t buy any policy from them or any policy for which they are the underwriters.

After the 8 months I had my money refunded after I took my case to the UK ombudsman. Even in this process they disputed and delayed until the very last moment until ordered to by the ombudsman. An additional £250 was awarded to my claim in recognition of the unhelpful attitude of ERV throughout the process.

10 July 2018
Unprompted review
Europaeiske ERV logo

Reply from Europaeiske ERV

Dear Kieran,

Your enquiry came to our DK customer service instead of the UK office where you bought your policy and where your case was handled. So unfortunately, we cannot investigate or follow up on your case from here.

Please contact the UK Customer Service at contact@erv.co.uk if you need any further assistance.

Thank you.

Kind regards,
Sanne

Rated 3 out of 5 stars

Good prices, but the service needs attention.

Good prices and the possibility of buying travel insurance for Visa. But they have to put on their website that they provide travel insurance for Visas, so to inform their customers about it; I found out by chance (you don't sell by chance nowadays). And also they should remember to send by email the appropriate documents to the customer.

20 June 2018
Unprompted review
Europaeiske ERV logo

Reply from Europaeiske ERV

Hi Leonidas

Thank you for your feedback, which we appreciate. We would very much like for you to elaborate on your experience, so we can adjust our website accordingly and ensure the best document proces in the future.

Please contact our Customer Embassy at: Kundeambassaden@europaeiske.dk

Thank you for your help.

Best regards,
Sanne

Rated 5 out of 5 stars

Super god behandling super fin…

Super god behandling super fin betjening både ved mail og telefon henvendelse.

20 March 2018
Unprompted review
Europaeiske ERV logo

Reply from Europaeiske ERV

Hej Palle

Tusind tak for det, og skulle det være en anden gang.

Venlig hilsen
Sanne

Rated 1 out of 5 stars

Really bad agency

Really bad agency! They sell cheap insurance, but deny to cover your expenses when the accident has occurred.... AVOID!

15 March 2018
Unprompted review
Europaeiske ERV logo

Reply from Europaeiske ERV

Dear AH,

We regret to read that you are less than satisfied with your product. You are always welcome to contact the Client Embassy on Kundeambassaden@europaeiske.dk, if you would like to complain, and have the Embassy re-evaluate your case.

Regards
Fie

Rated 5 out of 5 stars

Professionelt og effektivt.

God hjælp -short, sweet and to the point!

9 January 2018
Unprompted review
Europaeiske ERV logo

Reply from Europaeiske ERV

Hej Cecilie

Vi er glade for at du fik kort og præcis vejledning. Tak for anmeldelsen.

Venlig hilsen
Sanne

Rated 5 out of 5 stars

Good service

Good service! Tak!

9 January 2018
Unprompted review
Europaeiske ERV logo

Reply from Europaeiske ERV

Hi Lisa,

We appreciate your feedback, thank you.

Best regards,
Sanne

Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE

This company will do its best to find a way out of paying including setting new terms and conditions, even when they agree things are not in their policy in their quest to not pay out, as in my case. Check who you are booking your insurance with, and if it is this company Avoid like the Plague

29 November 2017
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good! I've had two recent experiences with Europaeiske Corporate, and both were very well taken care of. One was a delayed baggage claim, and the reimbursement was easy and without fuss. The other was a dental emergency in Beijing, where Europaeiske within an hour sorted me out with a first class same-day dental appointment close to my location, and took care of the billing etc. This one-stop-shop service was impressive and extremely helpful on my business trip allowing me to focus on work and not complex logistics of finding english-speaking medical help in a foreign country! I'm so far very satisfied, although I admit some of the negative reviews here have me slightly worried about the possibility of things going wrong on a non-corporate contract ?

26 June 2017
Unprompted review
Rated 5 out of 5 stars

Fast and Efficient Service 24/7

I was grateful to receive fast and efficient service over the weekend during my latest medical emergency. I was contacted by multiple staff and didn't experience any difficulties receiving care where I am based.

13 February 2017
Unprompted review
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