Eternate Reviews 1,026

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers had a great experience with this company. Many customers are delighted with the beautiful products and high quality of the jewelry, often exceeding their expectations. People frequently praise the efficient ordering process and the quick delivery of their items, with many noting that their custom-made pieces arrived promptly. The customer service is also widely appreciated for its helpfulness, excellent communication, and quick resolution of issues, making the overall experience very positive. However, some people were dissatisfied with the quality, reporting issues like stones falling out, tarnishing, or the jewelry being more delicate than described. A few other people also felt that customer service was poor, citing slow responses, generic replies, or difficulty resolving problems like incorrect birthstones or unfinished items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many appreciating the beauty and design of... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the craftsmanship and... See more

Order

Users describe positive interactions with order, with many finding the online ordering process easy and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and quick... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers reporting fast and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ring we ordered came and was beautiful! Actually made my mom cry, but the gems seemed too small on the band to us. We couldn’t tell the difference between the pink tourmaline and the alexandrite r... See more

Rated 4 out of 5 stars

Beautiful ring- first time ever buying jewelry online. Sizing was accurate (used size chart and measurements). 4 out of 5 because ring is much more delicate in person than described. Very beautiful an... See more

Rated 5 out of 5 stars

Everyone at customer service was great with communication- Cornelia, Hazel, Mike, Iris, and Barbara- thank you!!!! There was a delivery issue and it was handled quickly and each of them were very ni... See more

Rated 5 out of 5 stars

It was my first time ordering jewelry online so I was a little nervous of what might show up. It was a pleasant surprise when I opened the box to unveil my lovely stacker emerald white gold ring.... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

Fully Customizable Premium Jewelry and Wedding Bands


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service

I accidentally ordered a ring with one stone but designed it with 7. Instead of just giving me what I ordered, they reached out to verify what I wanted and then updated the order accordingly. Everything was delivered on time and my wife loved it

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Quick delivery, fantastic communication and a beautiful product. Highly recommend for creating a special present for yourself or someone important in your life!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly impressed

I’m so impressed with both the product quality of my order and the quality of service provided! I ordered a necklace as a Mother’s Day gift and am over the moon with how smooth the entire process was, especially given how last minute the order was placed.

The piece itself is beautiful and customer service was quick to help me with any questions and even a request that I had. Everything arrived safe and sound due to this extra step and my mom was overjoyed with her gift. Can’t thank you all enough!

30 April 2026
Unprompted review
Rated 3 out of 5 stars

Nice just not what I expected

Easy to order, customize the piece and website was easy to use. Shipping took awhile but expected given personalized piece. I bought this for my mom for Mother’s Day. My only piece of feedback is the quality is ok, but given price point I get it. What was more shocking is how tiny the gemstones are. I did a 3 stone bracelet. The pictures on the website make it look way bigger- would be great to get a scale on an actual arm. Would have passed on this knowing how tiny/delicate this piece is

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy choice to make

Being able to contact, and receive correspondence from customer service in a timely fashion is huge for me. Trying to secretly buy jewelry for my wife isn't easy, but Eternate sure has been helpful during this process. Mia, who I've been in contact with, has also been great handling my case.
Quality and Value are also two words that come to mind when I hold this ring in my hand. Very happy with the price point and craftsmanship in the ring design I chose. Happy customer for sure.

29 April 2026
Unprompted review

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