Eternate Reviews 1,026

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers had a great experience with this company. Many customers are delighted with the beautiful products and high quality of the jewelry, often exceeding their expectations. People frequently praise the efficient ordering process and the quick delivery of their items, with many noting that their custom-made pieces arrived promptly. The customer service is also widely appreciated for its helpfulness, excellent communication, and quick resolution of issues, making the overall experience very positive. However, some people were dissatisfied with the quality, reporting issues like stones falling out, tarnishing, or the jewelry being more delicate than described. A few other people also felt that customer service was poor, citing slow responses, generic replies, or difficulty resolving problems like incorrect birthstones or unfinished items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many appreciating the beauty and design of... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the craftsmanship and... See more

Order

Users describe positive interactions with order, with many finding the online ordering process easy and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and quick... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers reporting fast and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ring we ordered came and was beautiful! Actually made my mom cry, but the gems seemed too small on the band to us. We couldn’t tell the difference between the pink tourmaline and the alexandrite r... See more

Rated 4 out of 5 stars

Beautiful ring- first time ever buying jewelry online. Sizing was accurate (used size chart and measurements). 4 out of 5 because ring is much more delicate in person than described. Very beautiful an... See more

Rated 5 out of 5 stars

Everyone at customer service was great with communication- Cornelia, Hazel, Mike, Iris, and Barbara- thank you!!!! There was a delivery issue and it was handled quickly and each of them were very ni... See more

Rated 5 out of 5 stars

It was my first time ordering jewelry online so I was a little nervous of what might show up. It was a pleasant surprise when I opened the box to unveil my lovely stacker emerald white gold ring.... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

Fully Customizable Premium Jewelry and Wedding Bands


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Delicate and beautiful

This beautiful bracelet of family gem stones is delicate and so pretty!
My only wish is that it were available in white gold and not only silver.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Paid for it…Never got it and poor customer service

I can not even tell you about the quality of the jewelry- my daughter purchased this for me about a month ago for Mother’s Day… and it said delivered but never arrived- then said delivered to a man named Lamar in another town….then when it finally did arrive in a taped up bag the box had nothing in it. The company has been giving her the run around despite US constantly inquiring about what is happening. We have provided all of the tracking information that proves this was never delivered even close to our home as well as photos of the clearly tampered product (if it was ever even in there to begin with). After weeks of not getting any customer service other than “let’s wait and see what the shipping company says,” my daughter had to dispute the claim on her credit card. To which they basically said oh well- What a shame. Maybe it was a lovely piece but I will never know. They ruined my Mother’s Day. They should have disputed with the shipping company and replaced the item weeks ago. I heard the company is Turkish- In Turkish there is an expression- yaziklar olsun- Utanmasızlar- You should be ashamed of yourselves.

30 April 2026
Unprompted review
Rated 4 out of 5 stars

I purchased a gold Vermil birthstone…

I purchased a gold Vermil birthstone ring- a little pricey for a gold vermil- I thought it would be better quality, but it did tarnish in 7 days. Customer service offered to replace my ring or upgrade with the price difference. I decided to upgrade to 10k gold. I’m so glad I did, I LOVE the ring. It’s so dainty and comfortable. It’s the flush set band. Customer service and shipping were both great.

1 December 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful sentiment, small gems

The ring we ordered came and was beautiful! Actually made my mom cry, but the gems seemed too small on the band to us. We couldn’t tell the difference between the pink tourmaline and the alexandrite really. That being said my mom does love it a lot and has shown it off to everyone

10 May 2026
Unprompted review
Rated 5 out of 5 stars

The ring was made with great quality

The ring was made with great quality. I also needed the ring to be shipped by a certain date and after speaking with customer service, they were able to expedite the process and have it delivered before the original expected shipping date. Great customer service and great product.

6 May 2026
Unprompted review
Rated 4 out of 5 stars

Ordering was easy

Online ordering was easy. Selecting the stones was simple. Only negative was the size of the necklace and stones were slightly smaller than portrayed on the website.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

The quality for the price point is…

The quality for the price point is outstanding! The customer service team is so helpful and helped me do some customization free of charge. They ship fast and the products are beautiful! I am a repeat customer and will continue to buy from this company.

16 May 2026
Unprompted review

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