The staff were efficient and pleasant and gave us a good outcome after they did a lot of hard work over several months.
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See what reviewers are saying
It was a surprise to be contacted. Some of it was confusing but overall very interesting experience. Lovely young lady to chat with. Communication was very good
Estate Research contacted me regarding a Beneficiary search. At first I had thought it was a scam but after the 3rd letter I called them. I spoke with a lovely lady who reassured me all was genuine.... See more
Company replied
I just can't believe that you actually managed to get in contact with me. As I don't do any social media Facebook etc.....and have moved house so many times. I have watched heir hunters on TV and w... See more
Company replied
Company details
- Genealogist
- also in
- Legal Services
Written by the company
Estate Research specialise in tracing next of kin and missing heirs to estates. We work with local authorities, NHS trusts & hospitals and our Private Client department provides a range of legal services to Wills & Probate solicitors.
Contact info
102 Chapel Lane, Wigan, WN34HG, United Kingdom
- 01942826500
- email@estateresearch.co.uk
- www.estateresearch.co.uk
4.6
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
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After I got over the shock of receiving…
After I got over the shock of receiving the letter & I spoke to Lyndsay Bouchard, she was very understanding & informed me of everything I needed to know & I could contact her at any time
15 June 2026
Reply from Estate Research
Hi Anne,
Thank you for your review.
We understand it can sometimes come as quite a shock to hear from us regarding an estate, so we are pleased to hear that Lyndsay was able to keep you informed and provide ongoing support. We will pass your kind comments onto her.
Best Wishes,
Estate Research
Family tree
I was notified what was happening and the timescale for information gathering.
6 August 2026
Reply from Estate Research
Hi Kevin,
Thank you very much for your review.
Best Wishes,
Estate Research
Very friendly to speak to answering…
Very friendly to speak to answering every question you put to them
2 July 2026
Reply from Estate Research
Hi Paul,
Thank you very much for your 5 star review.
We are so glad to hear are team were very friendly and were able to answer all the questions you had.
Kind Regards,
Danielle
My Experience
I was unsure at first what it was all about.
After getting names of my parents etc I began to believe it was not a scam.
Throughout the process I found dealing with you was very easy.
Your representative was understanding , honest and patient.
Thank you.
6 August 2026
Reply from Estate Research
Hi Penelope,
Thank you for sharing your experience.
We completely understand why you felt unsure at first, particularly when contacted unexpectedly about an estate.
We are pleased that the information provided helped reassure you and that you found the process straightforward. It is especially lovely to hear that our team were understanding, honest and patient throughout.
Best Wishes,
Estate Research
I just can't believe that you actually…
I just can't believe that you actually managed to get in contact with me. As I don't do any social media Facebook etc.....and have moved house so many times.
I have watched heir hunters on TV and was always amazed how they worked,so was surprised to be contacted by yourselves.
I was very interested in the family tree that accompanied your letter and thank you for that.
30 June 2026
Reply from Estate Research
Hi Ann,
Thank you for your kind words!
We understand how surprising it can be to receive an unexpected letter from us, particularly after moving home several times and without using social media.
Our researchers use a range of records and careful family history research to trace and verify relatives. We are delighted that the family tree helped explain the connection and that you found it interesting.
Best Wishes,
Estate Research
Staff were friendly and very helpful
16 July 2026
Reply from Estate Research
Hi Stanley,
Thank you for your review.
We are so glad to hear you found our staff friendly and helpful.
Should you ever need any further information on your case, please don't hesitate to reach out and we will be happy to assist.
Kind Regards,
Estate Research
Ancestry search
I had a really great experience with this company who contacted me regarding a long lost family member who had passed away and had an estate to distribute.
The whole process was simple and easy
10 June 2026
Reply from Estate Research
Hi Andrew,
Thank you for your kind words.
We are so glad to hear you had a great experience with our team and found the process simple and easy.
Best Wishes,
Estate Research
Estate Research contacted me regarding…
Estate Research contacted me regarding a Beneficiary search. At first I had thought it was a scam but after the 3rd letter I called them.
I spoke with a lovely lady who reassured me all was genuine. The matter was dealt with professionally and once their work was completed I received a Family Tree. All very good
9 March 2026
Reply from Estate Research
Hi Amanda,
Thank you for your kind review.
We understand that being contacted about a beneficiary search can feel unexpected, so we are very pleased we were able to reassure you and handle everything professionally.
It is lovely to hear that you found the process clear and helpful.
Kind Regards,
Estate Research
Reply from Estate Research
Hi Dean,
Thank you for your 5 star review - it is much appreciated!
Best Wishes,
Estate Research
This is my first experience
This is my first experience. And you have made so easy..I am very appreciated in also receiving the family tree information
14 July 2026
Reply from Estate Research
Hi Wayne,
Thank you for your 5 star review!
We are so glad to hear we have made the process easy for you and enjoyed receiving your family tree.
Best Wishes,
Estate Research
The information provided supported my…
The information provided supported my research and added some detail but when looking at my daily tree as I went further the level of detail deminshed.
7 July 2026
Reply from Estate Research
Hi Paul,
Thank you for taking the time to share your feedback.
We’re pleased to hear that the information provided supported your research and added useful detail.
Kind Regards,
Estate Research
Estate research found me after a lot of…
Estate research found me after a lot of looking. Research they did was thorough and accurate. The staff were very nice when contacted and didn't mind you ringing to see how things were progressing. Couldn't fault them.
6 January 2026
Reply from Estate Research
Hi Jean,
Thank you for your kind review. We are very pleased to hear that you found our research thorough and accurate, and that our team was helpful and approachable throughout the process.
We understand how important clear communication is, so it is great to know that you felt comfortable contacting us for updates along the way.
Best Wishes,
Estate Research
Very professional and prompt.
10 June 2026
Reply from Estate Research
Hi James,
Thank you for your 5 star review and kind words!
Best Wishes,
Estate Research
They did good work in finding all of us…
They did good work in finding all of us very professional
27 March 2026
Reply from Estate Research
Hello,
Thank you for your 5 star review - it is much appreciated!
Best Wishes,
Estate Research
Reply from Estate Research
Hi Jill,
Thank you very much for your 5 star review!
Best Wishes,
Estate Research
Time wasters
Reached out to me about a relative that had passed away. I've no idea why since doing everything they asked I never heard from them again. Complete waste of time.
4 March 2026
Reply from Estate Research
Hi Paul,
Thank you for your review.
Estate matters can take some time to resolve due to the nature of genealogical research and the need to work with third parties throughout the process.
If you would like an update on your specific case, please contact your Case Manager, who will be happy to assist you.
Kind Regards,
Estate Research
It was information I would not have…
It was information I would not have found, quite interesting on how many adoptions, there were.
22 May 2026
Reply from Estate Research
Hi Janet,
Thank you for your kind review.
We are so glad to hear you found your research interesting and that we could provide further information about your family tree.
Best Wishes,
Estate Research
An excellent experience
From the very beginning the company was proffessional, helpful and very competatant at sharing information.
I loved the family tree and thanks in particular go to Jade Latham.
7 April 2026
Reply from Estate Research
Hi Lorna,
Thank you so much for your kind words.
We are so happy to hear you found our service professional and helpful and enjoyed receiving your family tree too.
We will pass your lovely comments onto Jade.
Best Wishes,
Estate Research
Accurate and effective communication
Being cold contacted makes one immediately suspicious in these days of fraudulent practices. I asked a number of questions to verify this was a genuine legitimate issue, which were answered promptly and to my full satisfaction.
Subsequent communications were accurate and effective.
Overall I was satisfied with the service I received.
23 May 2025
Reply from Estate Research
Hi Ian,
Thank you for your review.
We understand it can sometimes come as a surprise to be contacted out of the blue regarding the possibility of being a beneficiary to an estate, so we are pleased to hear that our team was able to put your mind at ease and communicate with you effectively ongoing throughout the process.
Kind Regards,
Estate Research
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