City belter well engineered, comfortable and very easy to ride. Would recommend the air forks, suspension seat post, Dutch bars and 3 speed hub. Good quality brakes, paint and having a belt instead... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We recently purchased two estarli 20.7s and the whole experience was excellent from start to finish. We weren't sure which model we wanted to buy, so were able to arrange a test ride on both the 20.7... See more
Company replied
After a shaky start with delivery dates - dealt with very professionally by Ben and Louis, we picked up our shiny new E20.x bikes last week. The bikes are great, well built and with quality comp... See more
Company replied
Wonderful service from Estarli. We purchased 2 e20.x bikes. We had a small issue with one of the bikes, they resolved this really quickly, efficiently and with no hassle. Love the bikes really recomm... See more
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Company details
Written by the company
The British e-bike movement. Founded by the Francis brothers in 2020, Estarli designs and builds e-bikes in the Chilterns. A self-confessed industry anomaly, Estarli deploys a lean engineering model by continually iterating their models. Estarli has a wide range of e-bikes including folders, hybrids and e-cargo. With quality assembly and empathetic customer service at its core, Estarli exists to help more people ride more. Let’s take charge.
Contact info
Unite 1 Fernbright work, Berkhamsted, United Kingdom
- 01442817374
- help@estarli.co.uk
- www.estarli.co.uk
4.6
Excellent
808 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Have had my E20.8 for a few years now…
Have had my E20.8 for a few years now and have had no problems with it at all. I just get it serviced each year to keep it in peachy condition. I recently needed something from Estarli and it arrived a few days later. An excellent company to deal with.
20 January 2026
Reply from estarli
Hi Annie - thanks for your feedback. You raise an important point that all bikes, electric or not, benefit from maintenance and servicing. Its why as a UK based company we pride ourselves on being able to offer ongoing support for our customers and their bikes via our head office or our extensive network of dealers. Happy riding
3 Estarli in the family and very happy with them
We bought our first Estarli folding bike in 2023 and shortly after a second. In 2025 we bought a full size 28.9. We've done over 5000 miles in total in bad weather, mud and extreme hills. We're very happy with the performance of the bikes and have had excellent support from Estarli. With a factory in the UK, any problems have been quickly resolved. And when parts wear out, they are typically not expensive to replace.
22 January 2026
Unprompted review
Reply from estarli
Hi Steve
Sounds like you are really making great use of your Estarli bikes and it's always wonderful to know that a positive experience with one leads to another purchase. Here's to another 5000 miles. Happy riding.
Reply from estarli
Hi Michaela
Glad we could be of assistance. Being a UK based business means that we are here not only to sell great bikes but also ensure that should issues arise, we are here to help you get back on the road / cyclepath / woodland trail or where ever you take your Estarli. Happy Riding.
Hi Team just sort note
Hi Team
Estarli E.27. as been very reliable from day one Enjoying every time go for a bike ride took it to wales in middle of some stormy weather even rode through a flooded road,it kept going impressive in the rain. looking forward to some Sunny Days 🙂
22 January 2026
Unprompted review
Reply from estarli
Like you, we are also looking forward to some sunny days, but as you have clearly indicated, the Estarli bikes are more than capable of dealing with wetter weather. Here's to some sunny rides. Happy Riding.
Reply from estarli
Hi Sophie. Pleased to hear you are enjoying your cargo bike. It is a superb option for hauling around everything from small kids to the weekly shop with a level of ease, comfort and dependability we pride ourselves on.
Ive had the bike for 2 weeks and it has…
Ive had the bike for 2 weeks and it has exceeded my expectations really powerful assist when you need it and very easy to manoeuvre when I use it around shops etc
I may change the handlebar to the swept back option that will give me a more upright position as I have neck problems.
Overall can't fault it
6 January 2026
Reply from estarli
Hi John, really pleased to hear you are enjoying your new bike. Do drop us a line if you decide to change your bars. The option you are considering would certainly provide you with a more upright position.
Happy Riding
Rear wheel removal
Excellent help and assistance from Ben regarding removal of the rear wheel on the 28.9 ebike.
Very much appreciated.
16 January 2026
Unprompted review
Reply from estarli
Hi Mark, we do pride ourselves on after sale assistance to ensure your Estarli experience is the best it can be. Happy Riding.
ALWAYS an absolute pleasure to deal…
ALWAYS an absolute pleasure to deal with!!!
A rare company that ACTUALLY care !!
8 January 2026
Reply from estarli
Thank you Dave - This is the kind of review we love to receive.
Estarli ebike E29 Pro
Very pleased with Estarli bike E29 Pro. Very well put together with quality components throughout. Did have a little charging issue, but Estarli have very helpful UK service.
29 December 2025
Reply from estarli
Hi Tony, thanks for your feedback. When there is an issue we pride ourselves on getting it resolved as soon as possible so you, like other satisfied Estarli customers can enjoy many miles of cycling on the excellent E29 pro. Happy riding
The staff were courteous and attentive
The staff were courteous and attentive, providing outstanding service. The design and quality exceeded my expectations, leaving me very satisfied.
2 January 2026
Unprompted review
Reply from estarli
Thanks very much Margaret. We really appreciate the review and we're delighted you love the design - we put heaps of effort into the design and componentry and we build all the bikes here in Hertfordshire. Happy riding and please check out the riders club on facebook if you can.
Good product, but a bit of delay
There was a bit of delay in getting this order, but once I contacted Estarli, they were very helpful and quick to sort out the hitch, The e bike accessory arrived fast, and we are happy with the item.
22 December 2025
Reply from estarli
Hi Lynda. Many thanks for your kind review and apologies for the delay. Now that you have the cargo bike accessory we hope you get many years of use from it and the bike. Happy Riding
Sorted problem
Problem at first, but great customer service once they realised there was an issue.
4 December 2025
Reply from estarli
Thanks for sharing Lucy and glad it was resolved easily enough.
Brilliant service
Brilliant service. Lovely member of staff.
So glad I bought an Estarli.
2 December 2025
Reply from estarli
Great to hear thanks Angela. Hope you have an amazing time on two wheels!
Love this bike and the company have…
Love this bike and the company have been super helpful with comms.
4 December 2025
Reply from estarli
Thanks for sharing Mike - thats great to hear.
Thanks Estarli
Popped by to the Estarli HQ as I needed a few fixes to my 3 year old bike and couldn't be happier with the reception & service which followed.
Got a sneak preview also into the new bikes coming online too.
Some fabulous new additions we just wish there could be a trade in option ! 🤩
11 November 2025
Reply from estarli
Sorry Lloyd, your review doesn't seem to have been answered. Lots on new options since your visit last year and whilst we don't do trade in options we may have a ex demo deal or two!!
Great Bike, Decent Price, Had Issues But All Solved
Bike is great, though I did have issues with the seat post moving but the bike was shipped back, fixed and returned to me in full working order. Ive still given 5 stars as I think this is a great product for the price in this market. We all know there can be issues, and its great that this company are prepared to sort them out. As Harry said to me when we talked about the issue, they would do anything to get the issue resolved and get me back on the road. Exactly the sort of attitude you need.
I'd buy again for sure.
20 November 2025
Unprompted review
Reply from estarli
Thanks Neil. Really appreciate the feedback an thanks so much for believing in us.
I've had an estarli e20. 8 bike three months…
I've had an estarli electric bike three months or so and initially was very happy. It is comfortable, not too heavy considering it's electric.
It went back to Bikeshed Out of Town branch where we bought it as the electrics stopped working. Bikeshed said it was the brakes which are controlled by the electrics and the initial cable was faulty. After waiting for two weeks for the cable to arrive, they took one from another, new bike they had in the shop.
I assumed this had fixed the problem but when I rode it again today it cut out and I had to walk. I have tried to ring the out of town branch today but got no reply and as I've always had good service from Exeter, I'm taking it back there tomorrow
17 November 2025
Unprompted review
They replied very quickly and answered…
They replied very quickly and answered all of our queries.
The person we dealt with was Julia really helpful felt that whatever we asked her wasn't to much trouble to reply.
6 November 2025
Reply from estarli
Great to hear - Julia works really hard (along with the rest of the team) to ensure your experiences are as good as possible. Regards.
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