Being in an accident abroad was very stressful as was the worry of not doing everything for insurance purposes correctly. The call handler, Lilly, was calm, clear and concise - I knew exactly what I... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Never hoped to use a breakdown service for our MOHO but yes, we needed help after a bracket holding the water tank came loose and the tank hit the road. Called the number - Amazingly easy to sort... See more
Company replied
June was very helpful and professional..she took all the details..clarified them with me and told me very articulately what would be the best course of action ..obvious this can be a stressful time... See more
Company replied
Efficiently dealt with by a helpful member of staff. Only slight quibble is the number of option menus you have to go through to speak to someone. Also terminology makes it difficult to know which opt... See more
Company replied
Company details
Written by the company
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Contact info
30 Fenchurch St, EC3M 3BD, London, United Kingdom
- communications@ers.com
- www.ers.com
ERS Insurance Products
4.6
Excellent
2K reviews
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was happy how she helped me and…
I was happy how she helped me and explained to me everything that I need too now
8 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Quick and easy process which of course…
Quick and easy process which of course makes it less stressful.
7 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Serious incident report
A lady called June dealt with the call and was very helpful and clear on what was going to happen
7 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Awesome
Awesome, clear, precise, friendly and they took the “ hard” out the work
1 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Cheap for a reason
Cheap for a reason, avoid!
Had a car reverse in to mine, wasent going to claim of my insurance as not my fault, so rang them and asked for there advice what I should do, very unprofessional, couldent be less botherd, said "good luck" and sent me on my way!
You may save £10 £20 going with this lot, but god forbid you ever need them!
17 April 2025
Unprompted review
Reply from ERS
Hello Shane,
Thank you for leaving a review. We have sent a request asking for further information about your complaint via Trustpilot. Please reply providing us your ICE reference number so that we can find you in our system and resolve your complaint or send us an email on complaints@iquw.com.
We look forward to hearing from you.
Thank you.
ERS Team
Chiara
Chiara, the ERS claims handler, was so helpful and supportive. In fact both members of the ERS staff I have spoken to have been excellent.
30 September 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Excellent Customer Service
Lily was thorough and professional throughout thye call
30 September 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Mary Jaine a new claim handler helped…
Mary Jaine a new claim handler helped me patiently and given all possible options… she was courteous and cooperative with understanding of claims and processes
29 September 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Roxanne was fantastic!
29 September 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
great call center person
25 September 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Claim being questioned by ERS
This review follows damage to a classic car on a DFDS ferry, see DFDS review on Trustpilot that was updated on 11th July 2025.
After going through the process of making a claim on DFDS for the damage that was totally their fault, and receiving their rejection, I made a claim on my insurers ERS.
They are a company I have been with for a considerable time, and as far as I recall this is the first claim I have made.
However I am now questioning my decision to stay with them. Despite having sent them photographs of the damage, on more than one ocassion , a copy of the DFDS Vehicle Damage Report, Invoices, and the details of a witness to the accident, the claim is now being questioned and I am once again being asked for information already sent to them.
I am really at a loss for words.
Update - 25/09/25
I very much look forward to hearing the views of ERS on my complaint.
If they are prepared to question a claim that is absolutely genuine, and one where the blame was clearly not mine, it's not surprising that there are 8% of one star reviews from other ERS customers on this site.
24 September 2025
Unprompted review
Reply from ERS
Hello,
We are sorry to hear about your recent experience with ERS. We have notified our customer service team who will be in touch to help resolve your complaint.
Thank you.
ERS Team
Thank you for being so supportive
Thank you for being so supportive with my claim, as a long standing customer that is very happy with the service you provide going the extra mile at this stressful time is the reason why I keep coming back
24 September 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June was super helpful and reassuring
June was super helpful and reassuring.
She explained the steps to me and was pleasant and professional
19 September 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
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