Ereplacementparts Reviews 

14,200
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 607 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the extensive selection of hard-to-find replacement parts that always fit their tools perfectly. Many consumers appreciate that online ordering is completely straightforward, products usually arrive very quickly, and everything works exactly as expected. However, some customers also noted occasional issues with expensive shipping costs, high fees, and unexpected delays in receiving their packages. A few people mentioned receiving incorrect item numbers or experiencing trouble with damaged components during transit that made repairs frustrating. Some reviewers also felt that customer support could sometimes be slow to resolve these specific order fulfillment problems.

What people talk about most

Product

Customers had positive experiences with product, noting that parts fit well and worked as expected. Consumers... See more

Order

Reviewers highlight ambiguous experiences regarding order fulfillment, with some customers praising the easy... See more

Delivery service

Clients share positive opinions on delivery service, noting that parts consistently arrive in a timely... See more

Quality

Consumers find quality to be positive, frequently noting that parts arrive in good shape and work as... See more

Price

People report ambiguous experiences with price, featuring stark contrasts between product costs and shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stephany MacDow was cordial, professional and efficient. She paid attention to detail and listened to me; the customer. In this day and age of AI etc., it's refreshing to speak with competent huma... See more

Company replied

Rated 5 out of 5 stars

Ordered NuTone bathroom fan motor replacement. It was more pricey than other offers online, however, trust Ereplacement from past experience. I’m 80 years old and the replacement part fit like a glove... See more

Company replied

Rated 5 out of 5 stars

I enjoy talking with Brittnie this morning as she was very knowledgeable and quick to locate the parts that I had been searching for. Also, she quickly resolved the return of the part that I had purch... See more

Company replied

Rated 5 out of 5 stars

The long awaited switch to my grinder finally arrived. When the package was opened the switch had been subjected to a great deal of force, bending over three (3) of the spade connectors and driving t... See more

Company replied


Company details

  1. Tool Store
  2. Handyman

Information provided by various external sources

Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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No recent history of asking for reviews

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4.3

All reviews

(14,200)

581 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just a described

Just a described, good price and quick delivery. Definitely will be using them for all my parts.

15 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for taking the time to share your experience! We are so glad to hear everything was just as described, the pricing met your expectations, and your order arrived quickly. We truly appreciate your support and look forward to being your trusted source for parts whenever you need us!

Rated 5 out of 5 stars

Very convenient when it comes to parts…

Very convenient when it comes to parts replacement
The best!!

23 July 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for your kind words! We're thrilled to hear you find our site convenient for finding replacement parts. Making it easy to get the parts you need is exactly what we strive for. We truly appreciate your support and look forward to helping you again!

Rated 5 out of 5 stars

Heather was very helpful in finding replacement parts for my KitchenAid food processor.

Heather was very helpful in finding replacement parts for my KitchenAid food processor. I tried finding the parts on your website but had some difficulty, so I called your number. Thank you for hiring service professionals like Heather. She made the process simple and quick.

23 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for taking the time to share your experience. We are thrilled to hear that Heather was able to help you find the replacement parts for your KitchenAid food processor and make the process simple and quick. We appreciate your feedback about the website as well, and we are always looking for ways to make it easier to find the parts you need. Your kind words about Heather mean a great deal, and we will be sure to share your recognition with her. Thank you for choosing us, and we look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

Got me a hard to find part!

A very unique, hard to find part was in stock, packed well and shipped right away. I received exatly what was pictured. GREAT online experience!

15 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for sharing your experience! We are so glad we had the hard to find part you needed and that it arrived quickly, well packed, and exactly as pictured. Knowing we could make your search easy and provide a great online experience means a lot to us. We truly appreciate your support and look forward to helping you again whenever you need us!

Rated 1 out of 5 stars

Part was close but not right fit…

Part was close but not right fit causing me to have to modify to finish job.

18 July 2026
Unprompted review
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Reply from Ereplacementparts

Hello,
Thank you for your feedback. We are sorry to hear the part was only a close fit and required modification to complete your repair.

After reviewing your order, we noticed the part was not searched using the units exact model number. This could explain why the part was a close match rather than the correct fit, as even similar models can use different components.

For the best results, we recommend searching with the complete model number or contacting us before ordering so we can help identify the correct replacement part. We appreciate your business and your feedback, as it helps us continue improving our service.

Rated 5 out of 5 stars

Every part I have needed replacement…

Every part I have needed replacement parts has had and finding the correct parts is a thorough but easy process. So far I have ordered bushings for my router and a table insert for my band saw and both times I have had zero issues. I am very impressed with replacement parts and i recomend them to all my friends and family.

22 July 2026
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for your wonderful review. We are thrilled to hear that you have had such a positive experience finding the parts you needed. It is great to know that our parts lookup process made it easy to find the correct bushings for your router and the table insert for your band saw, and that both orders arrived without any issues.

Your recommendation to your friends and family means a great deal to us. We truly appreciate your support and look forward to helping you with any replacement parts you may need in the future. Thank you for choosing Replacement Parts!

Rated 5 out of 5 stars

Easy to find the right part

Easy to find the right part, fast shipping and good prices. Very happy…& our fridge is running perfectly again.

17 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for the wonderful feedback! We are so glad you found it easy to locate the right part, enjoyed our fast shipping and competitive prices, and most importantly, that your fridge is running perfectly again. We truly appreciate your support and look forward to helping you with any future repair needs!

Rated 5 out of 5 stars

Couldn't find the part anywhere

Couldn't find the part anywhere not even on worx site found it here.and got part in 2 days

15 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for taking the time to share your experience! We’re so glad you were able to find the part you needed with us when it wasn't available elsewhere. It’s great to hear your order arrived in just two days. We truly appreciate your support and look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

Easy to order

Easy to order, and arrived on time. The right part.

17 July 2026
Unprompted review
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Reply from Ereplacementparts

Hello,
Thank you for your great feedback. We are so glad ordering was easy, your part arrived on time, and it was exactly what you needed. We appreciate you choosing us and look forward to helping with any future parts needs.

Rated 5 out of 5 stars

Parts for my Makita drill were as…

Parts for my Makita drill were as advertised and they were shipped next day. Would definitely purchase from Ereplacementparts.com again!

13 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for taking the time to share your experience! We're so glad to hear the Makita drill parts were exactly what you needed and that your order shipped quickly. We truly appreciate your recommendation and look forward to helping you with your future repair projects. Thanks for choosing eReplacementParts.com!

Rated 5 out of 5 stars

The website was very easy to navigate…

The website was very easy to navigate and the search engine provided the exact parts I needed. A very good company that will answer any questions you have as well.

1 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for your wonderful feedback! We are so glad to hear that you found our website easy to navigate and that the search helped you quickly find the exact parts you needed. It is also great to know that our team was able to answer your questions and provide the support you were looking for. We truly appreciate your kind words and look forward to helping you again in the future!

Rated 5 out of 5 stars

Beth knew what to ask & found it…

Beth knew what to ask & found it quickly. She is easy to understand

22 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for your kind words! We are so glad to hear Beth was able to ask the right questions, quickly find what you needed, and make the experience easy to follow. We appreciate you choosing us and look forward to helping you again!

Rated 5 out of 5 stars

Beth was courteous

Beth was courteous, patient, and very proficient at finding the part I needed.

22 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for taking the time to share your feedback. We are so glad to hear that Beth provided courteous, patient, and knowledgeable service while helping you find the part you needed. We will be sure to share your kind words with her, she will truly appreciate the recognition. Thank you for choosing us, and we look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

A Blessed Experience

The cordiality, professionalism, and knowledge that Heather provided to me, and the timely fashion in which it was done. It was a pleasure to interact with her on the phone, and you should be proud to have her as a staff member representing your company!

22 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for your kind words! We are truly grateful that you took the time to share your experience. It is wonderful to hear that Heather's professionalism, knowledge, and friendly approach made such a positive impression. We will be sure to share your thoughtful feedback with her, it will mean a great deal. We appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Heather was helpful

Heather was helpful, kind and wonderful to deal with. Was on the phone and got my part ordered in less than two minutes.

22 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for your kind words! We are thrilled to hear that Heather provided such helpful and friendly service and made the ordering process so quick and easy. We will be sure to share your feedback with her. We truly appreciate your business and look forward to helping you again whenever you need us.

Rated 5 out of 5 stars
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for your kind feedback. We are so glad to hear that you found our ordering process easy. Making it simple and convenient for our customers is always our goal, and we truly appreciate you taking the time to share your experience. We look forward to serving you again.

Rated 5 out of 5 stars

Talked to me as if I was a customer

Talked to me as if I was a customer. She was courteous and professional.Made sure I was ordering the right part Really helpful.

21 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for taking the time to share your feedback. We truly appreciate your kind words. We are so glad to hear that our team member treated you with courtesy and professionalism while taking the time to make sure you were ordering the correct part. Providing knowledgeable, helpful service is always our goal, and it's wonderful to know we delivered that experience for you. Thank you for choosing us, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Ask for Brenda

Brenda was so helpful..I was scared that
I had called the wrong number...but as it turned out she was more help than I expected and looks up the blade for a poulan riding mower that I needed..by the model # and read off the measurements and it was the very blade
I needed..I had already spent 2 weeks trying to find a source for this blade..and she said they had it in stock in less than 60 seconds...I was so excited 😊 I said I would dance at her next wedding...we both laughed 😅 and she said hope not...the price was somewhat higher than I expected but she said that the shipping cost would be credited back to my credit card...so I ok and purchased the blade...Brenda was basically the reason I did purchased the blade...thank you...Brenda
Have a great rest of this week 😴
Melvyn Hausenfluke

21 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for taking the time to share your experience! We absolutely loved reading your review.

We're thrilled Brenda was able to quickly find the exact blade you had been searching for after two frustrating weeks. We know how challenging it can be to track down the right part, so it's wonderful to hear she made the process easy and gave you the confidence to place your order.

Your comment about dancing at her next wedding definitely gave us a smile, and we'll be sure to share your kind words with Brenda. She'll be happy to know her knowledge, patience, and friendly sense of humor made such a positive impression.

We truly appreciate your business and your thoughtful feedback. We hope your new blade works perfectly, and if you ever need help finding another part, we're always here to help.

Have a fantastic rest of your week!

Rated 5 out of 5 stars

Heather was AMAZING

Heather was AMAZING! She stuck in there with me digging through the pages of parts and found the needle in the haystack! She truly was a pleasure to work with and a joy to talk to. I really appreciated her willingness to help! The world would be a much better place if more people would be like her!

21 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you so much for taking the time to share such kind words about your experience with Heather. We are thrilled to hear she went above and beyond to help you track down exactly what you needed. Her dedication, patience, and genuine care for our customers truly make a difference, and your recognition means a great deal. We will be sure to share your wonderful feedback with Heather and her team. Thank you for choosing us, and we look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

Brenda Macdonald was very professional

Brenda Macdonald was very professional, helpful, and made the order process very easy and fast and went over my delivery options.

21 July 2026
Unprompted review
Ereplacementparts logo

Reply from Ereplacementparts

Hello,
Thank you for taking the time to share your experience with us. We are delighted to hear that Brenda Macdonald provided such professional and helpful service. Making the ordering process easy, explaining delivery options clearly, and ensuring a smooth experience are exactly the level of service we strive to provide. We truly appreciate your kind words and will be sure to share your feedback with Brenda. Thank you for choosing us, and we look forward to serving you again.

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