Fix.com Reviews 30

I placed a parts order in December. One full month later - no part. I checked its status and showed nothing new except it was back ordered. I tried calling three times during business hours and just got an answering machine with the only order update being the original notice from a month ago that it was typically expected to ship within 10 to 15 days. After trying three times to get a real person (“call volume is higher than expected and we have nobody available to serve you . Good bye.” I then cancelled my order and bought the part elsewhere. Hopefully I’ll get my full refund, as they promptly took my money over a month ago.

The part arrived in a box overstuffed with bubble wrap. The flat plate part was wrapped in too much bubble wrap, and was forced into the box, bending the part. I would expect an online parts retailer would know about how to properly pack and ship a package. I requested return for replacement. I got a refund after 4 weeks, but no return, no replacement. I ended up re-ordering the part elsewhere.
I do not recommend fix.com

I've been looking for a replacement carafe for our Café coffee maker and spent over $100 with fix.com, as it said they had one in stock. A few weeks go by, and it never came. When I checked in on the order, it said it was on back order with no word from the company. Okay, fine, I can wait a little longer.

2 months later, I still have not received it, and still not a single word from them about when it might arrive. I finally just cancelled the order, and I see the item isn't even listed on their website anymore. Can't wait to see how long it takes to get my money back.

0/0 stars, do not recommend.

Slow refund. Rude customer service on the phone. She sounded like she was doing me a favor by talking to me on the phone.

I was going to order stuff but after reading the reviews thank God I didn't

Ordering from Fix.com was a great experience! The website was easy to navigate, and I quickly found the exact replacement part I needed for my appliance. The pricing was fair, and the shipping was impressively fast. What really stood out was the detailed how-to guides and videos they provided — they made installation so easy! Customer service was also very responsive when I had a question. Overall, the process was smooth, and I’d absolutely use them again.

They sell product they don’t have. I ordered assuming it would be shipped between 2-5 business days. It’s been two weeks and now it’s back order item.

I should have read the reviews about this company they only have two good reviews what a joke I ordered a crumb tray for my Breville I ordered the wrong piece what this company does is they charge so much money for shipping that if you send the item back that you purchased incorrect you'll end up losing money the piece was $20 the shipping was 13 I lose the shipping of 13 then I have to pay for shipping to send it back you have to be kidding me

We ordered a new control panel for our GE dishwasher. After watching several YouTube videos my husband took apart the door for installation. Several of the videos stated that the pins had to be set in the proper order for your appliance number. They stated there should be a sheet with the jumper settings table included. There was nothing except the part in the box we received. My husband called the company, and the girl stated the board was configured so it should just be put it in, and it should be good to go. He installed as is and it did not work. He again disassembled the door and pulled out the panel. After calls to the company and GE with no success, I Googled the information and was finally able to find it. Once we set the pins according to that diagram and reinstalled it worked.
This sheet with the jumper settings table should have been included. While I am very happy my husband was able to make the repair, it was a lot of extra monkeying around that could have been avoided.
My question is, how many other people have installed this part as is with no results? Had we not explored this further we were going to replace the dishwasher which would have been costly.

A small metal latch on my dryer door broke, so naturally I had to replace the entire door. I ordered the door that the website suggested for my dryer, but it doesn't work. When I called, they said they couldn't pay return shipping, and they also couldn't give me refund authorization until "later". The dryer door is frigging enormous and it came in a box that is 8 square feet 2x2x2 with a lot of padding to protect the glass.
Just now I get an email saying that I have to hold onto the dryer door for 30 days while the warehouse conducts an "investigation" after which I may be able to discard the door or I may be able to get a prepaid shipping label. But this is a huge thing! I've been tripping over the package material and the collapsed larger box literally all day long. I can put it in the basement at least now, but I'm in trouble if I have to repack into a 2x2x2 box and somehow ship that.

Ordered a part that never arrived even after many emails assuring me it would soon to ship and delays beyond their control at the manufacturer. They shouldn't charge you until the item ships. I called to see when I might receive the part but the representative couldn't answer even simple questions and was clueless. I'll never even consider doing business with this company ever again.

Poison work environment. Having worked for far better companies than this I was ready to take absolutely no nonsense. The training and HR were great. The actual job had the worst petty lying management I have ever seen. Thank goodness I was smart enough to record everything and catch my useless toxic manager in several lies. If you want to work in a call center born right out of a 1996 sweat shop, have at er! The reason customer service is so bad is because it's not cost effective for their garbage stats to actually help the customer. If you get a good one, you must have a new one. The most unwelcoming garbage place to work. A year later and I have a deep seeded hatred of that place. I quit and I'm glad I quit and I hope they burn in hell. Lying sacks of garbage.

I saw a number of bad reviews, so I was wary. But they were the only one that had the part to my chop saw for anything like a reasonable price. So I took a chance. The part arrived quickly, in 4 days after my order. The part fit and works well. So for me at least it was a pleasant experience.

Devices parts suspected to be swapped.
Recommend to stay on shop during repair process.

I ordered a glass shield for a propane heater. It was damaged in transit and never delivered. Multiple calls and emails to fix.com were ignored. Refund request or replacement completely ignored. As far as I am concerned they are thieves.

I placed an order over a month ago and my credit card was charged on the day I placed the order. I have not received any status updates since then. I emailed their customer service a week ago and received no response. I called their customer service phone number, but there are never any representatives available to take a call.

Canceled my order after 4 days of not shipping when I paid for next day shipping 2 and 4 days latter after canceling order they shipped and would not cancel the shipment
Would not use or recomend

Ordered wrong part called to return and was told if I ordered the right part from them, then they would pay for return shipping and send label. Manufacturer had part for cheaper, but not in stock. Again, I called and
was told if I purchase the right part from them they would pay return. I ordered part, then label was sent and it was not prepaid! I called again, but this time I was told their policy was because I purchased it myself no free return. The part was $17 and return shipping is $36. Horrible, lying customer service.

Took money right away, weeks later sent 1/3 of the order. Two months later I had to call to have them send all but 1 item. After 3 months I finally cancelled the remainder of the order

The part doesn't fit. I paid $9.25 shipping for two gaskets that could have been sent in an envelope with a .50 stamp and didn't even get a TRACKING NUMBER!