Stephany MacDow was cordial, professional and efficient. She paid attention to detail and listened to me; the customer. In this day and age of AI etc., it's refreshing to speak with competent huma... See more
Company replied
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Review summary
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Ordered NuTone bathroom fan motor replacement. It was more pricey than other offers online, however, trust Ereplacement from past experience. I’m 80 years old and the replacement part fit like a glove... See more
Company replied
I enjoy talking with Brittnie this morning as she was very knowledgeable and quick to locate the parts that I had been searching for. Also, she quickly resolved the return of the part that I had purch... See more
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The long awaited switch to my grinder finally arrived. When the package was opened the switch had been subjected to a great deal of force, bending over three (3) of the spade connectors and driving t... See more
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Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.3
Excellent
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are so glad to hear your transaction was fast and easy. We appreciate you choosing us and look forward to serving you again.
That helping hand when you need it.
Dawn was very efficient locating the right parts I needed, but most of all I could understand every word she said, that in it's self is a great plus today especially for older adults like myself. Dawn was a true professional at her job, it was a pleasure being helped like that.
4 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your experience. We are delighted to hear that Dawn was able to quickly locate the right parts for you and provide clear, professional service throughout your interaction. Knowing that she made the process easy to follow and enjoyable means a great deal to us. We will be sure to share your kind words with Dawn, we know she will truly appreciate the recognition. Thank you for choosing us, and we look forward to helping you again whenever you need
Customer Service nightmare to get a refund
I ordered a switch for a nutone hood vent. The part came quickly but it was wrong. I went to their website to begin a return. When I entered the order number, nothing was found. Finally had to call the phone number listed, and the man found my order right away, and said he would send it to the back room to be approved. I waited a couple weeks, and contacted them again. They said to look in the spam file. It was there. So I printed off the return address that contained the RA number, packaged it and mailed it. That was a month ago. I still have not received a refund. Their customer service stinks when you have a return. So far I am out $50.00 with nothing to show for it except aggravation.
23 June 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience, and we sincerely apologize for the frustration this return process has caused.
We understand how disappointing it is to still be waiting for your refund. We did send the return authorization after your initial contact, and at this time we are still unable to confirm that the returned part has been received at our warehouse.
To help us locate your return, we previously requested the tracking number or shipping receipt for the package, but we have not yet received that information. Once we can verify that the return was delivered to our warehouse, we will be able to process your refund as quickly as possible.
If you have the tracking number or any proof of shipment, please send it to us so we can investigate further. We appreciate your patience and look forward to resolving this for you.
Heather was great
Heather was great.
This was the third time I have tried to order this part. The first time, I was on the phone for 30 minutes while the person searched for the part. We then got disconnected, and she didn't call me back. The next time I called, the part was not in stock after I waited another 30 minutes.
This time Heather answered, found the part right away, and the sale was completed. Super quick. Great job, Heather.
5 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience. We are sorry to hear about the frustration you experienced during your first two attempts to order your part. That is not the level of service we strive to provide.
We are so glad Heather was able to quickly find the part you needed and make the ordering process smooth and efficient. We will be sure to share your kind words and recognition with her. Thank you for giving us another opportunity to assist you, and we truly appreciate your feedback.
Stephany MacDow ; Excellent Customer Service
Stephany MacDow was cordial, professional and efficient. She paid attention to detail and listened to me; the customer. In this day and age of AI etc., it's refreshing to speak with competent human beings on the phone. Thanks Stephany and e-Replacement Parts!
Sincerely,
Steve Love
5 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that Stephany provided the cordial, professional, and attentive service you deserved. We truly believe that listening to our customers and providing personal support makes a difference, and your feedback means a great deal to our team. We will be sure to share your compliments with Stephany. Thank you for choosing eReplacementParts, we look forward to helping you again whenever you need us!
Sandra helped me cancel my order and…
Sandra helped me cancel my order and reorder the correct parts needed. It was quick and straightforward.
31 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience. We are so glad Sandra was able to help you cancel your order and get the correct parts reordered quickly and smoothly. Providing fast, straightforward service is always our goal, and we appreciate your kind feedback. Thank you for choosing us, and we look forward to serving you again.
Paula made shopping for the correct…
Paula made shopping for the correct parts easy. She has a great database and multiple ways to verify that the part is correct. I highly recommend Ereplacement parts.com
5 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words and recommendation! We are thrilled to hear that Paula made it easy to find the correct parts for your repair. We will be sure to share your feedback with her, she will be delighted to know her knowledge and attention to detail made such a positive impact. We truly appreciate your support and thank you for choosing eReplacementParts.com!
Heather GREAT!
Heather was friendly, courteous, professional and knowledgeable. She recognized my need right away and accepted my order.
5 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience. We are delighted to hear that Heather provided friendly, courteous, professional, and knowledgeable service. It is wonderful to know she quickly understood your needs and made the ordering process easy. We truly appreciate your kind words and your business, and we look forward to serving you again.
Reply from Ereplacementparts
Hello,
Thank you for the great feedback. We are glad to hear that you found our site easy to use and that you were able to locate the correct part quickly. We appreciate you taking the time to share your experience and look forward to helping you again.
Had the part I needed at good price and…
Had the part I needed at good price and ordering was very easy and settling up an account was fast and easy.
4 August 2026
Reply from Ereplacementparts
Hello,
Thank you for your great feedback! We're glad you found the part you needed at a good price and that both the ordering process and setting up your account were quick and easy. We appreciate you choosing us and look forward to helping you again whenever you need parts.
Reply from Ereplacementparts
Hello,
Thank you for your kind feedback. We are so glad to hear that you found our website easy to navigate. We work hard to make the experience as simple and convenient as possible, and it is great to know that it made a positive impression. We appreciate you taking the time to share your thoughts and look forward to serving you again.
Could have used more explanation about…
Could have used more explanation about the Capital One deal.
4 August 2026
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We appreciate you letting us know.
The Capital One offer you saw is provided through a third party company called Rokt. If you contact Capital One and mention that you saw a Rokt offer, they should be able to provide you with more information about the promotion and any applicable terms.
We appreciate your input and will share your feedback with our team as we continue working to improve the experience.
I enjoy talking with Brittnie this…
I enjoy talking with Brittnie this morning as she was very knowledgeable and quick to locate the parts that I had been searching for. Also, she quickly resolved the return of the part that I had purchased in error. I will definitely come back to Ereplacementparts.com for all of my part needs with all of my other Ryobi tools!!
4 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your experience! We are thrilled to hear Brittnie was able to quickly find the parts you needed and make your return process smooth and hassle free. We will be sure to share your kind words with her, they will mean a lot. We truly appreciate your trust in eReplacementParts.com and look forward to helping you keep all of your Ryobi tools running for years to come!
Rep was excellent very helpful and…
Rep was excellent very helpful and knowledgeable
3 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We are so glad to hear that our representative was helpful, knowledgeable, and provided you with an excellent experience. We truly appreciate your kind words and look forward to serving you again.
Great Person.
Stephany MacDow saved me as a customer. I have nothing but trouble ordering a blade belt for my Craftsman. She even gave me the phone number to Sears to see if they could help me. You need to give her a raise or at least treat her to dinner. I will still be a customer because of her
27 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your experience. We are thrilled to hear that Stephany was able to make such a positive impact and turn a frustrating situation into one that earned your continued trust.
We know how frustrating it can be to have trouble finding the right part, and we are glad Stephany went above and beyond to help, even providing additional resources when needed. We will be sure to share your kind words and recognition with her and her leadership team. Feedback like yours means a great deal.
Thank you for giving us the opportunity to help, and thank you for choosing to remain our customer. We truly appreciate your support and look forward to serving you again.
I had the pleasure in working with…Guilia L.
I had the pleasure in working with Guilia today. She listened, was considerate and kind. She cared about researching my issue, and provided me the refund requested. Guilia is exactly the type of person you want representing your company.
3 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your experience with us. We are delighted to hear that Guilia provided you with such thoughtful and caring service. We take great pride in having team members who listen, show genuine compassion, and go the extra mile to help our customers.
We will be sure to share your kind words with Guilia, they will mean a great deal to her. Thank you again for your feedback and for choosing us. We truly appreciate your support and look forward to serving you again.
Worst company ever!
Worst company I ever tried to get any parts from. Payed extra for 2-3 day service, and didn't get it so I called and was told it could take up to 5 days. Regular shipping, which was less would have been 5-7 days. Waited for over a week and still didn't get the part a the tracking number showed it hadn't even shipped yet. I ended up getting the part from another source. I DON'T RECOMMEND THIS COMPANY TO ANYONE!
13 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We are truly sorry for the frustration and disappointment you experienced. We completely understand how upsetting it is to pay for expedited shipping and then not receive your order when expected, especially when you needed the part right away.
After reviewing your order, we have filed a Lost in Shipping claim with the carrier. A full refund should be issued within the next few days. While we know this does not make up for the inconvenience or the time you lost, we hope it helps resolve the situation as quickly as possible.
We sincerely apologize for your experience and appreciate you bringing this to our attention. Your feedback is valuable, and we will use it to help improve our service moving forward.
I abraded the power cord on my Makita…
I abraded the power cord on my Makita angle grinder. Enough that the wires were showing. I have had this grinder for 40 plus years I didn't think I was going to find parts, but lo and behold I looked on Ereplacementparts.com and found a replacement cord.
I ordered it. I was told it would be here in 3-5 days, and it was. You cannot ask for more than that.
24 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience! We are so glad you were able to find the replacement power cord for your Makita angle grinder, especially after more than 40 years of use. It is great to hear that the part arrived within the promised timeframe and helped keep a trusted tool in service. We truly appreciate your support and look forward to helping you with any future repair needs.
My go-to place for appliance parts
Have used them in the past. Have saved me from having to throw out a perfectly good appliance that just needed a replacement part.
29 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for making us your go to place for appliance parts! We are so glad we could help you find the replacement parts you needed and keep your appliances running instead of replacing them. We truly appreciate your continued trust and look forward to being here whenever you need us again.
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We are glad to hear your experience went well. We appreciate your support and hope to provide you with an even better experience the next time you visit our site.
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