I’ve got to be honest I wanted to get a credit score from Equifax because I wanted to see how much it differs from my Experian score. Went to the website and started the process name address etc, w... See more
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Review summary
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The service seems OK, but creating an account was a nightmare. Equifax use an address lookup system that returned an incorrect address against my postcode (not good anyway for a company where securit... See more
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Someone took out a line of credit in my name and so I needed to ensure there were not additional breeches. I used Equifax and a few other services. It was all clear and straightforward. It gave me pea... See more
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Downloaded the App after seeing on Martin Lewis program for car finance checker, filled all the information in and would not allow me to open the App, used the phone No listed, got through to a human... See more
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Company details
About Equifax
Written by the company
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contact info
United Kingdom
- www.equifax.co.uk
3.3
Average
5K reviews
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Excellent and very quick customer service
I had an enquiry with Equifax regarding an issue with my credit report, and I was very impressed with how quickly they responded.
The person who dealt with my enquiry was helpful, professional and clear in their communication. They understood what I was asking, checked the matter properly and came back to me with a clear response.
I was particularly pleased with how straightforward the whole process was. I did not feel like I was being passed around or ignored, and my enquiry was dealt with efficiently.
Thank you to the Equifax customer service team for the quick response and for handling my enquiry so well.
10 August 2026
Reply from Equifax
Hi there,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that our team was able to assist you so quickly and professionally with your credit report enquiry, ensuring a clear and straightforward process without any hassle. I hope that you will continue to find Equifax of value and that we can continue to assist with managing and monitoring your credit health in the future.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi William,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
I am waiting for suitable credit card…
I am waiting for suitable credit card and overdraft options
13 August 2026
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Very useful and helped me understand…
Very useful and helped me understand what parts of my file were not up to date.
6 August 2026
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
User Friendly website
User Friendly website , Easy to access the information relevant to my searches while offering clear results that are easy to decipher. I also appreciate the criteria used in determining credit scores.
6 August 2026
Reply from Equifax
Hi Charles,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Total waste of time
Total waste of time and they now have photos of my driving licence and DWP correspondence. Trapped in a loop of id verification and a nonfunctioning app.
14 August 2026
Unprompted review
Reply from Equifax
Hi Peter,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Great customer service
27 January 2026
Reply from Equifax
Hi Celia,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
The Free service doesnt actually help…
The Free service doesnt actually help with anything which was the whole reason why I signed up. All the things that need to be seen are hidden behind a pay wall which is completely stupid! "Pay money you likely dont have so you can see how bad your rating is!" Good that!!
13 August 2026
Reply from Equifax
Hi Lee,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Data breaches and wrong information on…
Data breaches and wrong information on their files, absolutely rubbish customer service to get this sorted.. opened up a case and just nothing happens!
13 August 2026
Reply from Equifax
Hi Chris,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
My experice great because i sent to…
My experice great because i sent to change my new address withing 10hrs the responsed was so fast as rocket to space.thanks equifax.
13 August 2026
Unprompted review
Reply from Equifax
Hi there,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that your address was updated so quickly. I hope that you will continue to find Equifax of value and that we can continue to assist with any future queries.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
No a fan at all find the site awful to…
No a fan at all find the site awful to use very confusing
14 June 2026
Reply from Equifax
Hi there,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards,
The Equifax Team
Incorrect information on my file and it…
Incorrect information on my file and it is proving impossible to correct it. I have requested that my ex-wife is removed from being connected to me and a fraudulent hard search removed from my account.
It seems impossible to get anyone to actually action these changes and now my cases are not visible at all on their website so I cant see updates. One case was simply just marked as correct and immediately closed. They have now put a notice of correction on my file which is causing legitimate applications to be instantly rejected.
5 August 2026
Reply from Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Absolutely shit reported information on…
Absolutely shit reported information on my report twice as incorrect no help what so ever no proper explanation and they want you pay for this service total rip off anyone got a complaints direct email for them
13 August 2026
Unprompted review
Reply from Equifax
Hi Kirsty,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Thank you for the Customer service
Thank you for the Customer service. Thank you for the person come back to me after we are sorted out the problem and updating our details. Many thanks. Hariam Omar
5 August 2026
Reply from Equifax
Hi Hariam,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards,
The Equifax Team
you stick up for lying bullkies like…
you stick up for lying bullkies like moneybarn who trash peoples credit
12 August 2026
Reply from Equifax
Hi Simon,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Inaccurate Data / Appalling Service
Inaccurate data. Appalling service.
I would encourage anybody who has the misfortune to have to deal with this business to exercise their Right to Erasure under GDPR (google "ICO Right to Erasure").
13 August 2026
Unprompted review
Reply from Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Data protection disaster
I moved house in 2024, Equifax had the right street name and house number, but in a different town in a different county, but at least it was in Wales. They tried blaming organisations that supply information to them despite those same organisations confirming to me that they supplied the correct information. Took Equifax about 3 months to sort, after asking for proof of address on multiple occasions, and ignoring each one, before asking me to prove I didn't live at the wrong address. They eventually rectified everything, but not before I threatened them with the Information Commissioner.
Jump forward 2 years and I check my credit report, only to find they've linked me with a different address, this time in Plymouth, a city in which I've spent all of maybe 5-6 hours, back in about 1998. I raise a support ticket over the wrong address and two days later I receive a response. Which details the credit history of someone completely different.
This company have serious data protection issues, especially given they are one of the principal credit reference agencies in the UK, and the information they provide to their customers has such an impact on ordinary people. And yes, I have reported them to the Information Commissioner (again), and will be contacting the resident at the Plymouth address informing them that Equifax are sharing personal data with random people off the internet.
12 August 2026
Unprompted review
Reply from Equifax
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Well logged in to get report and cant…
Well logged in to get report and cant download ir been trying for days and still no copy of report
11 August 2026
Reply from Equifax
Hi Karla,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards,
The Equifax Team
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