I’ve got to be honest I wanted to get a credit score from Equifax because I wanted to see how much it differs from my Experian score. Went to the website and started the process name address etc, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service seems OK, but creating an account was a nightmare. Equifax use an address lookup system that returned an incorrect address against my postcode (not good anyway for a company where securit... See more
Company replied
Someone took out a line of credit in my name and so I needed to ensure there were not additional breeches. I used Equifax and a few other services. It was all clear and straightforward. It gave me pea... See more
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Downloaded the App after seeing on Martin Lewis program for car finance checker, filled all the information in and would not allow me to open the App, used the phone No listed, got through to a human... See more
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Company details
About Equifax
Written by the company
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contact info
United Kingdom
- www.equifax.co.uk
3.3
Average
5K reviews
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Reply from Equifax
Hi Alana,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
They make absolutely sure that they are…
They make absolutely sure that they are dealing with the correct person before they release any information.
They are patient and very helpful.
6 August 2026
Reply from Equifax
Hi Janet,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
very good service to help one.
29 July 2026
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Reply from Equifax
Hi Patricia,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Quick reply by the help center made the…
Quick reply by the help center made the process smooth
6 August 2026
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi Vincent,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Very quick and easy to navigate.
6 August 2026
Reply from Equifax
Hi Susan,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Ease of use and quick way of tracking…
Ease of use and quick way of tracking financial history.
5 August 2026
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
The customer service representative
The customer service representative, whose name I unfortunately can't remember, was amazing and extremely helpful. She was able to resolve around 90% of the issues I raised, and I really appreciated her support and professionalism.
29 July 2026
Reply from Equifax
Hi there,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I'm really pleased that you feel our customer service is really helpful.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards,
The Equifax Team
I’m very happy with Equifax
I’m very happy with Equifax. The identity verification process was really straightforward, and I was able to see my credit score very quickly. I would definitely recommend Equifax to everyone.
5 August 2026
Reply from Equifax
Hi there,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that the verification process was very straightforward. I hope that you will continue to find Equifax of value and that we can continue to assist with any future queries.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
Absolutely worthless customer service
31 July 2026
Reply from Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
What type of Absolutely
What type of Absolutely! bullshit are these credit reporting companies you have loans for a year or two and you get 5 points miss one monthly payment and lose 45 points These people are absolutely killing people's lives America needs to go back under the English flag!!!
6 August 2026
Unprompted review
Reply from Equifax
Hi William,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Reply from Equifax
Hi Kimberley,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi Sharon,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations and that your experience creating the account was not the best. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Reply from Equifax
Hi Archie,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
The online platform was easy to access
The online platform was easy to access, and I was able to read and understand the information provided without difficulty. The only aspect I was uncertain about was how to raise a query, as I could not immediately find the relevant option. However, I believe that with a little more time exploring the platform, I would be able to locate it. Overall, I found the website to be clear, user-friendly, and effective in providing straightforward information.
4 August 2026
Reply from Equifax
Hi Joe,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service and your helpful comments are much appreciated.
We are listening to your feedback and will take this into careful consideration when planning future changes to our service.
If you have any further questions, feel free to reach out via our Online Help page.
Kind regards,
The Equifax Team
Total waste of time and not helpful
How is it helpful if every financial thing I do has to go through services like this, yet it takes a month or two to update.
It’s totally pointless.
4 August 2026
Reply from Equifax
Hi Kevin,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Marking someone as “Poor” with a score…
Marking someone as “Poor” with a score of 298 out of 1000 is unbelievable when they have never missed a single payment in their life, have never had any financial problems, and have never experienced any late or missed payments. I’ve maintained a perfect payment history, yet you’ve rated me as a poor borrower. This simply doesn’t make sense.
4 August 2026
Reply from Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
it’s important to know that the Equifax Credit Score is a guideline, designed to highlight what lenders may see as positive or negative when they assess an application made for credit, but it is not the exact score that lenders see. During a credit application, companies use their own lending criteria and scoring methods to decide whether or not to accept an application. They will also consider lots of information that doesn't show on a report, such as internal records they may hold for the consumer and minimum requirements for earnings, outgoings etc.
Lenders don't view the credit rating section of a report and will only take into account those details viewable on the credit report when assessing the credit worthiness of an individual. The credit score displayed is for the individual’s own personal information and is an indication of what a credit score may appear as. It is important to remember that your Equifax Credit Score is completely system generated, and will change based on any changes to the information held on your credit report.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Reply from Equifax
Hi Wayne,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Inadequate
Inadequate and slow to update compared to all of the other credit reporting agencies.
2 August 2026
Reply from Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
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