E.ON UK Reviews 65,605

Had an electric car tariff at my old address and no problems, very happy. The problems started 3 weeks ago when I moved houses. Trying to get smart meters fitted has been a nightmare. Loads of messages back and forth to India. Also my account at my old house had quite a bit of credit, this seems to have disappeared. I am going to change to Octopus.

Absolutely disgusting behaviour by this corporation. How can you sell my account to a debt collector when you have not sent me a SINGLE bill or request. Then when I call you, your customer service is pathetic…Feels like you made a debt up over a month for £60+ when the property was empty…. Complete cowboy company and I will never use your services again!

Got my keys in September for my new property and had prepaid meters for both gas and electric. Phoned to ask to change to digital meters, finally managed to get an engineer out 4 weeks after initial discussing which also involved me phoning 4 times to get available for appointment. To then find out the meters was not suitable for my supply. This was over 3 months ago and still fighting with them to install new once’s. Customer service is very poor and not very helpful at all. Avoid at all cost!

We liked the engineer Ian I10881 who was very polite, friendly, understanding and helpful but we didn't like that he wasn't given the correct number to contact so had to turn up unannounced which was not ideal as attending the property of a vulnerable customer. Also we put a password on the account which was not provided from the the offset... he confirmed it when asked but had already the work...

The caller helping me today was absolutely fantastic! He was so helpful and made everything really easy for me! Thank you to you!

The engineer Ian (I10881) was fantastic, explained everything he was doing and why, really friendly, great customer service. Thank you A ⭐️

Awful. Haven’t lived in the house for over a month. Yet my bills are still high compared to living in there ??

E-on shut off power to a restaurant below my flat (and two more properties above me) and illegally turned our power off too. Leaving all properties with no heating, hot water, refrigeration or power of any sort for four days before they came and rectified their mistake.

Could not have my child at the property as it was uninhabitable. Distressing time for everyone involved.

Compensation? The offer wasn’t even enough to cover the food and hotel bills we incurred due to their negligence. They do not care.

Eon next. May have the cheaper tariff but diabolical service. Easy switch - not at all. Despite having a smart meter since house built 7 years ago… what was supposed to be a seamless operation and after switching to an ev tariff to save a penny per kw, I get an automated email advising switching to a standard variable as my house didn’t have a smart meter.

After calling daily to discuss varying problems from payment methods, linking cars and tariffs, the advisors ( multiple ) chose to speak over me repeatedly on calls resulting in 3 separate complaints over 3 days. Eons complaint procedure involves the cause of the complaint to write the complaint and resolve it themselves!

Nothing like a transparent service.

Fortunately I was within my 14 day cooling off period and have returned back to Octopus who offer tariffs with no tie in fees !

Think carefully before you take the plunge towards Eon.

"I am absolutely disgusted with E.ON's incompetence. For the second year in a row, they are trying to charge me for a period when I no longer lived at the property. I moved out on 20/10, yet they are billing me from 28/10 onwards. I have provided proof of my new address (Council Tax bill starting from 27/10), but E.ON continues to ignore the facts and harasses me for money I do not owe. This was supposedly resolved last year, but they have reactivated this 'ghost debt' again. This is a clear breach of the Data Protection Act (processing incorrect personal data) and a failure to follow Ofgem's billing regulations. If this is not cleared immediately, I will be escalating the case to the Energy Ombudsman and reporting their data handling to the ICO. Stop harassing me for your own system errors!"

I was a customer of theirs and I moved out of my house on the 4th of December 2020. Contracts were exchanged and I was no longer the owner. I informed e-on next of this and they sent me my final bill which I paid immediately.
Imagine my surprise when I get a letter from LCS debt collectors telling me they are collecting debts from e-on next and I owe £84.01 from the 4th December 2020 to the 8th January 2021. I did not own that house during that time and it is not my debt. It's scandalous that e-on Next are selling off their debts without even providing the correct information to LCS. LCS by the way get terrible reviews on Trust Pilot for doing the same thing to many other customers - particularly those of e.on Next. I wouldn't go with this electric company as you may run the risk of the same thing happening to you. I can see reviews on here aswell from disgruntled x customers being chased by a debt company for a bill that isn't theirs. What a disgrace. Sort out your debts the right way and don't let someone else chase the wrong people. I don't appreciated threatening letters about something that's nothing to do with me. I am still awaiting a reply with an apology from LCS. Nothing as yet.

Had old meters replaced and my bills have shot up 25%. Worst thing I ever did I even signed up for their new tariff but that's getting cancelled before the 14 days are up.

I'll be moving their newly fitted meters to another provider, been in touch about it and I am not waiting to see what a full month costs its true what they say getting a smart metre fitted just adds a quarter to your utility bills keep the old ones they at least report the correct readings being robbed by EON but not for long when I move it to OVO/Octupus I'd rather be robbed by them!

I am a new customer and my onboarding experience has been easy to the point of actually using and managing my energy. It is an utterly baffling experience. Why do I need multiple apps to manage my energy (with one app currently being depricated)? Why can't I submit my onboarding meter reading? Why can't I configure my home set-up (battery storage, Solar, EV and battery). Why can't I amend my payments given it's summer and I don't use any grid energy. I am leaving my export with my previous provider as E-on is 10p less per kWh in terms of export payment. I am genuinely amazed that (I assume) someone has signed this off as the agreed onboarding and user customer experience. It's really not optimal, to be absolutely frank. I tried to do some in-app feedback and it looks to be deliberately choked off, as part way through it stops with no active field to progress. I left the survey for ten minutes and then it allowed me to progress 🙃. When researching transferring to E-on I put in my car's make, model and charger make and model and confirmed via the website that they were supported. Today the app is telling me those same selections are unsupported. Unbelievable.

0,0,0, I refuse to pay the charges to the brokers who send your bills not the utility company the liars they employ who claim they are your supplier to rip you off , anyway they have just broken the law by tampering with my bank account and credit score claiming I missed a utility payment two months ago this is a lie they are brokers and cannot do this , I checked back 6 months on my account , and every month a payment has been made , I also checked my bills also no missed payments they claim to be eon lenders a brokers firm not ,NOT A SUPPLIER the bank are now investigating and so are trust union I have warned people, cancel your dd and pay through online banking but only your usage and vat ,

E.on called to say they needed to check meters as not sending readings. Day of appointment got a call to say engineer was running late and would be in touch, which he was when 15mins out. On arrival engineer explained what he needed to do and how long it would take etc. very polite and helpful across the company. Professional staff.

What an absolutely useless organsation. I am with EON HEAT - they contacted me to book in the service of the HEAT unit which is due every two years. We booked it in for the morning (9am-1pm) and the engineer failed to turn up. I contacted E.ON and they told me it is booked in for the afternoon. How can you be so absolutely useless you cannot even get the difference between morning and afternoon correct? And the text I received the day before also does not mention the afternoon.

Great experience of installation of two new Smart meters

Worst supplier to deal with, staff do not know what they are doing. Offering products to my 81 year old Mum that do not work in her flat. Never call back, switching to another supplier as they are uncaring

Have tried several times to sign up as a new customer to Eon and set up an account for use with a heat pump unit.
No welcome letter, customers service assistant said they cant set me up as it will have to be done on line! Have filled out the appropriate on line document yet no response.
All the time im being charged at a far higher rate on a tariff the original builder set up.
Thought Eon had a good customer service record, obviously dont need my business. Will look at other speciffic tariffs like Octopus Cosy.
Very disappointed with lack of response to my request.

1 star – Left without gas for days with no real support

I had my gas supply suddenly stop on Saturday, and my gas meter appeared completely dead with no signs of activity. I contacted E.ON support, went through a long list of repetitive and unnecessary questions, and was finally told it was a fault requiring an engineer. I was promised an appointment for Sunday morning.

Because of this, I had to cancel my plans for Sunday, expecting the issue to be resolved.

On Sunday, I received another call and was asked the exact same questions all over again. After repeating everything, I was told there were no available engineers because my case was “not an emergency”, and that engineers only handle emergency situations on weekends. My appointment was then moved to Monday.

This left me without gas for the entire weekend — no ability to cook, no hot water, no heating. This is not a minor inconvenience.

On Monday, the situation repeated itself yet again. Another call, the same questions for the third time, and still no available engineer. I genuinely do not understand why my information cannot be recorded properly instead of asking the same things over and over again.

At this point, I am still waiting, with no clear resolution and no accountability.

Very disappointing service. Being left without gas for days with no proper support is unacceptable.