Employing good tradesmen which makes a difference in this day and age!!!! They explained everything they were going to do as they went around the house and carried out the work. When finished they e... See more
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Review summary
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Reviews shaping this summary
A thorough survey was conducted without any attempt to hard sell the MVHR unit. Envirovent both manufactures and instals the units. We were given a clear estimate of the cost. The price was compet... See more
Company replied
We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach... See more
Company replied
Wasn't sure about buying something I hadn't seen; but the company had a good informative website ; so I contacted them for a free survey. Well , surprised to be very quickly phoned by George (Wannel... See more
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Company details
Written by the company
EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
Contact info
EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, United Kingdom
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Arrived on time very polite did a great…
Arrived on time very polite did a great job and cleaned up afterwards
3 December 2025
Reply from EnviroVent
Good morning Mrs Kershaw,
Thank you for sharing your feedback with us. We’re really pleased to hear that our engineer arrived on time, was polite throughout the visit, and completed the work to your satisfaction. It’s also great to know that they took care to clean up afterwards, we know how important that is for our customers.
Your comments will be passed on to the engineer involved, as it’s always encouraging for our team to hear when their efforts are appreciated. Thank you again for taking the time to leave a review.
The EnviroVent Customer Care Team
Your products keep braking down
3 December 2025
Reply from EnviroVent
Dear Customer,
Thank you for taking the time to leave your feedback. We are sorry to hear about the issues you have experienced with our products and understand how frustrating this must be.
To allow us to investigate and support you further, please contact our Customer Care team at customercare@envirovent.com, quoting case number 540. Our team will be happy to assist you and work toward a resolution as quickly as possible.
The EnviroVent Customer Care Team.
Helpful team, though installation could be better organised
We decided to hire this company because we were very well looked after by Matthew Mazzucchi on the day of the survey, as well as by the Customer Support team.
However, the installation team took a few days to call us back and arrange a visit. The appointment was scheduled for 08:30–11:45, and at the time of booking I advised that my partner and I needed to be at work by 13:00.
On the day of the installation, the engineer arrived at 09:55 and left at 13:25. As a result of the delay, my partner had to arrive late at work. That said, the engineer was quiet and kept the house clean, although part of the roof insulation was left exposed.
15 December 2025
Reply from EnviroVent
Dear Barbara,
Thank you for taking the time to share your feedback. We are pleased to hear that you felt well supported by Matthew Mazzucchi during the survey and by our Customer Support team.
We are sorry to hear that the installation scheduling and arrival time did not meet expectations and caused inconvenience to your partner’s work commitments. This is not the experience we aim to provide, and we understand how important clear communication and punctuality are on installation days. Your comments have been shared with our installation team so we can improve coordination and time management going forward.
We are glad to know the engineer worked quietly and respectfully in your home, and we appreciate you highlighting this. We also apologise that part of the roof insulation was left exposed — this will be reviewed to ensure installations are fully completed and checked before sign-off.
Thank you again for your honest feedback. It helps us improve our service, and we appreciate you choosing our company.
The EnviroVent Customer Care Team.
Install of Cyclone 8 Fans
Installation was quick, smooth, easy and done by friendly and experienced installers, would 100% recommend.
16 December 2025
Reply from EnviroVent
Dear Mr Brown,
Thank you so much for your kind words! We are really pleased to hear the installation was quick and smooth, and that our installers made a great impression. Your recommendation means a lot to us.
The EnviroVent Customer Care Team.
They done an amazing job
They done an amazing job
Was polite trustworthy and proffesional.
I suffer bipolar organic mood disorder..
And they was wonderful.
17 July 2025
Unprompted review
Reply from EnviroVent
Dear Sonya,
Thank you so much for your kind words. We truly appreciate you taking the time to leave this review. It was a pleasure working with you, and we are glad you felt comfortable and well supported. Your trust means a great deal to us, and we are always here if you need anything in the future.
The EnviroVent Customer Care Team.
Apalling communications
The EnviroVent products might be good, but I'll never know because they don't seem interested in answering product enquiries. I appreciate that the sale of a £150 extractor isn't the most lucrative opportunity in the world but if you don't want to talk about them then don't bother having them in your range.
I have no faith in a company where trying to buy something is a struggle suddenly become competent when you've already spent the money, so I'll be giving them a miss.
12 December 2025
Unprompted review
Reply from EnviroVent
Dear Jonny,
Thank you for your feedback, and we are really sorry to hear about your experience. This isn’t the level of service we aim to provide, and we understand how frustrating it must be when you are simply trying to get information before making a purchase.
We would really appreciate the chance to look into what went wrong and assist you properly. Please contact our Customer Care team at customercare@envirovent.com
and include case number 531 so we can prioritise your enquiry and help resolve this as quickly as possible.
Thank you for bringing this to our attention. We hope we can restore your confidence in us.
The EnviroVent Customer Care Team.
Appreciate the professionalism of the…
Appreciate the professionalism of the whole process from scheduling to installation.
All trades dealt with were polite and courteous and installation trades were very neat and tidy. I knew of Envirovent before and will definitely use them again and highly recommend the company to anyone that requires any ventialtion works.
George Wannell and Envirovent South_Southwest have been a pleasure to work with and appreciate their help with all works
10 December 2025
Unprompted review
Reply from EnviroVent
Dear Steven,
Thank you so much for taking the time to share your feedback. We’re thrilled to hear that you found the entire process—from scheduling through to installation—professional and seamless. Our team takes great pride in being courteous, tidy, and delivering high-quality workmanship, so it’s wonderful to know this stood out during your experience.
We truly appreciate your continued trust in EnviroVent and your kind recommendation. George Wannell and the EnviroVent South & South West team are delighted to have been able to support your project and look forward to assisting you again in the future.
Thank you once again for your support.
The EnviroVent Customer Care Team.
Reply from EnviroVent
Dear Babs,
Thank you so much for your kind words! We are glad to hear you found our service efficient and polite. We appreciate your support!
The EnviroVent Customer Care Team.
Reply from EnviroVent
Dear Ronald,
We appreciate your feedback! It’s wonderful to hear that you were pleased with our service.
The EnviroVent Customer Care Team.
Fantastic service from EnviroVent!
We recently had David from EnviroVent visit our home for a ventilation survey, and we couldn’t be happier with the experience. He was incredibly friendly and helpful from the first time we contacted him and from the moment he arrived he made what could have been a complex topic feel simple and easy to understand.
David took the time to explain exactly what he was looking for, talked us through his findings, and clearly outlined the benefits of the products he recommended - without ever feeling pushy. His knowledge and the way he communicated everything gave us real confidence in the solutions suggested.
The team that then came to do the installation were equally friendly and professional, explaining the different pieces of work they were going to do and then walking us through how to use our new ventilation products.
Brilliant service, great expertise, and genuinely lovely to deal with. Highly recommend!
17 November 2025
Reply from EnviroVent
Dear Sarah,
Thank you so much for taking the time to share this wonderful review. We are delighted to hear that your experience with David and the rest of the EnviroVent team was such a positive one.
David prides himself on offering clear, friendly, and informative guidance, so it’s fantastic to know he helped make the process easy to understand and that you felt confident in the recommendations provided. We are equally pleased that our installation team upheld the same standards of professionalism and care throughout their visit.
Your kind words mean a great deal to us. We are thrilled that you are happy with both the service and your new ventilation products. Thank you again for your recommendation — it’s truly appreciated!
If you ever need anything in the future, we are always here to help.
The EnviroVent Customer Care Team.
Unacceptable service
Really disappointed with the after service. We rang for an engineer in September to visit. They put us off stating the unit ‘was asleep in summer mode’!!! We’ve rang again and have to wait until January for an engineer to call. We have refused to change fuses in the ceiling/loft unit as they requested. Total shambles
8 December 2025
Unprompted review
Reply from EnviroVent
Dear Linda,
Thank you for your feedback. We sincerely apologise for the inconvenience you have experienced with our service. This is certainly not the experience we aim to provide.
To help resolve this matter as quickly as possible, please contact our Customer Care team at customercare@envirovent.com
, quoting your case number 528. They will be able to review your situation and work with you to find a suitable solution.
We truly appreciate your patience and understanding.
The EnviroVent Customer Care Team.
Envirovent advice and installation
We have just had Envirovent help us improve the airflow and ventilation in our cottage. The whole process was super easy. George from Envirovent South_southwest coordinated everything immaculately from initial survey to delivery. He was constantly in touch to keep us advised of progress and arranging dates for the work to be done. The fans are now up and running and all is working well.
4 December 2025
Unprompted review
Reply from EnviroVent
Dear James,
Thank you so much for taking the time to share your experience. We are delighted to hear that the improvements to your cottage’s airflow and ventilation went smoothly. George and the EnviroVent South & South West team will be thrilled to know their coordination and communication made the process easy for you.
It’s great to hear the new fans are up and running and everything is working well. If you need any further support, we are always here to help.
Thanks again for choosing EnviroVent!
The EnviroVent Customer Care Team.
its like most business the work men or…
its like most business the work men or women always deliver a great service with repairs he was amazing clean and quick 100%
5 December 2025
Reply from EnviroVent
Dear Customer,
Thank you so much for your wonderful review! We are delighted to hear that our technician delivered clean, quick, and high-quality service. Our team works hard to provide reliable repairs, and it’s great to know it shows.
We truly appreciate your 100% recommendation and look forward to helping you again whenever you need us!
The EnviroVent Customer Care Team.
Reply from EnviroVent
Dear Samantha,
Thank you so much for your kind words! We're glad you had a great experience and we appreciate you taking the time to share it.
The EnviroVent Customer Care Team.
Very professional and friendly company
Very professional and friendly company
Was extremely helpful and very knowledgeable with there products
Would highly recommend there company to anyone who needs this product.
4 December 2025
Reply from EnviroVent
Dear Mr Taylor,
Thank you so much for your wonderful review! We are delighted to hear that you found our team professional, friendly, and knowledgeable. It’s great to know our products and support were helpful to you. We truly appreciate your recommendation and are always here if you need anything in the future!
The EnviroVent Customer Care Team.
A very inefficient response
We have had difficulty obtaining a response from your office regarding a fault. When eventually you replied, a basic question about the Boost switch could have solved this issue without needing an engineer to call on site or us attending. It all seemed very long-winded and could have been sorted out quickly over the phone.
18 November 2025
Reply from EnviroVent
Dear David,
Thank you for your feedback. We are very sorry to hear about the difficulty you experienced in getting a timely response from our office. This is not the level of service we aim to deliver.
We also appreciate you highlighting that the issue could have been resolved more quickly with clearer guidance about the Boost switch. We will be reviewing our communication processes to ensure that straightforward issues like this are identified and addressed promptly over the phone wherever possible.
Thank you again for bringing this to our attention, and please accept our apologies for the inconvenience caused. If there’s anything further we can assist you with, we are here to help.
The EnviroVent Customer Care Team.
Internet issues.
Internet issues had caused problems with the installation. Reviewed, assessed and offered a solution. Implemented without delay. Excellent service. Very helpful.
18 November 2025
Reply from EnviroVent
Dear John,
Thank you for your kind review. We appreciate your patience while we worked through the internet issues during installation. We are glad we could quickly assess the situation, provide a solution, and resolve it without delay. It is great to hear you were pleased with the service, and we are always here to help if you need anything in the future.
The EnviroVent Customer Care Team.
MVHR system broken and no spare parts
MVHR system broke after a few years and was told I need a completely new system, costing thousands. One of the fans is broken but EnviroVent refuse to sell spare parts, meaning you have to fork out the price for a whole new system.
I live in a large development in London and a lot of people are having exactly the same issue with their Envirovent systems - there’s a separate WhatsApp group for all those impacted, which shows you the scale of the issue
28 November 2025
Unprompted review
Reply from EnviroVent
Dear Charlie,
Thank you for taking the time to share your experience. We are very sorry to hear about the issues you have encountered with your MVHR system and sincerely apologise for the inconvenience this has caused.
We understand how frustrating it must be to face a costly replacement due to a broken fan, and we appreciate you bringing this to our attention. To help resolve this matter as efficiently as possible, please contact our Customer Care team directly at customercare@envirovent.com
and reference case number 523. We will be able to review your situation in detail and provide guidance on next steps.
Once again, we apologise for the disruption and inconvenience, and we appreciate your patience while we work to assist you.
The EnviroVent Customer Care Team.
The 2 senior engineers who came from…
The 2 senior engineers who came from envirovent were knowledgeable, professional and friendly. They explained how the system worked and the benefits of how to operate the machine. They also cleaned up after themselves.
19 November 2025
Reply from EnviroVent
Hi D Ross,
Thank you for your positive feedback. We’re pleased to hear that our senior engineers were knowledgeable, professional, and friendly, and that they explained the system clearly while leaving everything clean and tidy. We really appreciate you taking the time to share your experience.
Kind regards,
The EnviroVent Customer Care Team
Good so far
Fan seems to work fine although it will be some time before we know whether it has really solved the damp problem in our shower room.
5 November 2025
Reply from EnviroVent
Hi Customer,
Thank you for your review and feedback. We’re glad to hear the fan seems to be working well. If you need any further assistance or have any questions while monitoring the damp issue, our Customer Care team is always on hand to help. You can contact us on 01423 810 810, option 1, or via customercare@envirovent.com.
Kind regards,
The EnviroVent Customer Care Team
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