Employing good tradesmen which makes a difference in this day and age!!!! They explained everything they were going to do as they went around the house and carried out the work. When finished they e... See more
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Reviews shaping this summary
A thorough survey was conducted without any attempt to hard sell the MVHR unit. Envirovent both manufactures and instals the units. We were given a clear estimate of the cost. The price was compet... See more
Company replied
We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach... See more
Company replied
Wasn't sure about buying something I hadn't seen; but the company had a good informative website ; so I contacted them for a free survey. Well , surprised to be very quickly phoned by George (Wannel... See more
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Company details
Written by the company
EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
Contact info
EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, United Kingdom
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4.5
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service and instant results
After struggling with condensation problems in our house for some time I contacted Envirovent who were great from start to finish. They come out and assess your property free of charge and provide a report. We elected to install a PIV unit based on their recommendations, the install was clean and done to a great standard and in less than 24 hours we’ve already seen amazing results and woke up to a dry house for the first time in ages. There are cheaper ways to install a PIV unit but it’s worth the extra money to have it done to a high standard with proper consideration for your needs, in line with regulations and with proper warrantys, all of which Envirovent provide.
6 January 2026
Reply from EnviroVent
Dear Jonathan,
Thank you for your lovely review. We are really pleased to hear the PIV unit is already making such a difference for you. Our team works hard to provide clear advice and high‑quality installations, so it’s great to know you felt well looked after. If you need anything in the future, we’re always here to help.
The EnviroVent Customer Care Team.
Excellent Experience
Excellent process from initial survey to installation. Good communication throughout. The installation team were excellent - on time, courteous, did a great job and cleaned up well, which isn’t always the case. Would recommend EnviroVent.
7 January 2026
Reply from EnviroVent
Good morning Simon,
Thank you for taking the time to share your experience.
We’re pleased to hear everything went smoothly from survey to installation and that communication was clear throughout. We’re also glad the installation was completed professionally, on time, and left clean and tidy.
Thank you for recommending EnviroVent.
Kind regards,
The EnviroVent Customer Care Team
Pleasant and helpful engineers.
Pleasant, efficient and knowledgeable engineers. Did the job neatly with minimal fuss.
6 January 2026
Reply from EnviroVent
Dear David,
Thank you for your kind feedback. We are glad you found our engineers pleasant, efficient, and knowledgeable, and that the work was completed neatly with minimal fuss. We really appreciate you taking the time to leave a review.
The EnviroVent Customer Care Team.
Happy with the service and the process
Happy with the service and the process. Job well done
5 January 2026
Reply from EnviroVent
Dear Mario,
Thank you for your kind words! We are glad you’re happy with both the service and the process. It was a pleasure working with you.
The EnviroVent Customer Care Team
As always excellent customer service
As always excellent customer service. Problems fixed without dispute. Excellent product and highly recommend product and company.
5 January 2026
Reply from EnviroVent
Good morning Jjess,
Thank you for your review.
We’re really pleased to hear that you were happy with both the service you received and the quality of the product. Resolving issues fairly and efficiently is something we take seriously, so it’s great to know that came across in your experience.
We appreciate your recommendation and your continued support.
Kind regards,
The EnviroVent Customer Care Team
100% recommendation
I’ve now installed three units across three properties, and I’d say it’s money well spent. I call this firm the mould busters, and I can wholeheartedly recommend both their fitters and their products.
5 January 2026
Reply from EnviroVent
Dear Shelly,
Thank you for such a fantastic review. We really appreciate you choosing us across multiple properties and for your kind words about our fitters and products. It’s great to hear you’ve found the units money well spent — your recommendation means a lot to the whole team.
The EnviroVent Customer Care Team
If condensation is the problem, a positive ventilation unit may well be the answer…
We had a positive ventilation unit installed on Dec 16th and it's been amazing. It did take 2 weeks for the humidity levels to fall in the flat. We were getting readings of over 80% before it was fitted. But today Jan 5th they are 41%. We are so delighted. Everything feels, looks and smells a lot better!
We also had a powerful extractor fan fitted in the bathroom at the same time. We were told we needed both and I can see that. It's a fabulous extractor fan and makes a huge difference in the bathroom.
The PIV unit is discreet and quiet - almost silent - no problem to live with.
The Envirovent team were incredibly helpful throughout. From the initial enquiry and survey, through the planning application that we needed (being in a flat) and then regarding the fitting, which was all done in one day.
If you have a condensation problem in your property, I wouldn't hesitate to get Envirovent to investigate it for you. If a PIV unit is thought to be the answer, go for it. It's fantastic.
16 December 2025
Unprompted review
Reply from EnviroVent
Dear Daisy,
Thank you for your lovely review, Daisy. We’re really pleased to hear the PIV unit and extractor fan have made such a big difference and that your humidity levels have improved so much.
It’s great to know the system is quiet, discreet, and that the whole process—from enquiry to installation—went smoothly. Thank you for recommending Envirovent, and enjoy your fresher home!
The EnviroVent Customer Care Team.
Fitter came one time
Fitter came one time, he wore overshoses as soon as he entered the property and was respectful to furnishings and fittings, the refit was quick efficient and tidy
17 December 2025
Reply from EnviroVent
Dear John,
Thank you so much for your kind words! We are delighted to hear that our fitter made a positive impression and completed the refit efficiently and tidily. We will be sure to pass on your feedback—it means a lot to the team.
The EnivroVent Customer Care Team.
The work was done professionally and on…
The work was done professionally and on time. The system works very well and we would recommend this company.
17 December 2025
Reply from EnviroVent
Dear John,
Thank you for your kind review. We are glad to hear you were happy with the professionalism, timeline, and performance of the system. We truly appreciate your recommendation.
The EnviroVent Customer Care Team.
Bathroom extract fan
Humidity sensing fan developed a fault after only 2 years, however it was repaired within a week or so at no cost under the terms of the guarantee.
18 December 2025
Reply from EnviroVent
Dear Steven,
Thank you for taking the time to share your feedback. We are sorry to hear that the humidity sensing fan developed a fault, but we are pleased we were able to repair it promptly under the terms of the guarantee. We always aim to provide reliable products and responsive aftercare, and your comments help us continue to improve. Thank you for choosing us.
The EnviroVent Customer Care Team.
Very good
The engineer sent fixed the issue and checked it all was fixed before leaving and fixed another issue I didn't know about, was friendly and helpful explaining what he was doing and what the result would be.
19 December 2025
Reply from EnviroVent
Dear Kerry,
Thank you for taking the time to leave such a positive review. We are really pleased to hear that our engineer resolved the issue thoroughly, identified and fixed an additional problem, and took the time to explain everything clearly. We will be sure to pass on your kind feedback to the engineer.
The EnviroVent Customer Care Team.
Bathroom extractor fan
Previous bathroom extractor fan broke after 5 years with a 10 year guarantee so rang envirovent and they replaced with a new fan. Brilliant after sales service . Thank you envirovent
16 December 2025
Reply from EnviroVent
Dear Richard,
Thank you for taking the time to leave such a great review. We are delighted to hear that our after-sales team was able to help and get your extractor fan replaced quickly. Providing reliable products and excellent support is very important to us, so your feedback is greatly appreciated. Thank you for choosing EnviroVent.
The EnviroVent Customer Care Team.
Dishonest during the sales process, promised stuff they had no intention to deliver.
First of all, I would state that the installation was good, and the units themselves seem to be doing an adequate job at this early stage.
However, during the on-site sales process, I agreed with Envirovent that they would remove the old extractor fan and cover the hole left, as I didn't want detritus from the roof space falling into the bathroom and the new fan was going to be installed on the wall.
When the installation team arrived, they made it clear they had no intention of removing the old unit (only removing the wiring to use with the new fan) so I was left with an old fan unit in my ceiling that I now have to pay extra to have removed and the hole covered.
So, BE CAREFUL of what they promise they will do as part of the work undertaken, and get it very clearly agreed in writing, or they'll use weasel words to suggest "misunderstanding" to get out of having to do work agreed...
9 December 2025
Reply from EnviroVent
Dear May,
Thank you for your feedback.
We are glad to hear the installation itself went well and that the units are performing as expected. We are sorry for the frustration caused regarding the removal of the old extractor fan — this clearly didn’t meet your expectations.
It appears there was a misunderstanding between what was discussed during the sales visit and what was included in the installation. This is not the level of clarity we aim to provide, and we appreciate you raising it.
Please contact our customer care team (customercare@envirovent.com) with your job reference so we can review this and see how we can help resolve the issue.
The EnviroVent Customer Care Team.
brilliant service from the team
9 December 2025
Reply from EnviroVent
Dear Gary,
Thank you so much for your kind words! We are delighted to hear you had a great experience with our team and truly appreciate your support.
The EnviroVent Customer Care Team.
Really helpful and thorough
Really helpful and thorough. Job done quickly. Prompt with correspondence
9 December 2025
Reply from EnviroVent
Dear Ruth,
Thank you for your kind review. We are glad you found the service helpful and thorough, and that everything was completed promptly. We appreciate your feedback.
The EnviroVent Customer Care Team.
The guy was thoroughly excellent at his…
The guy was thoroughly excellent at his job. Polite and got on with the job. Would highly recommend.
8 December 2025
Reply from EnviroVent
Dear Tara,
Thank you for your kind review! We are really pleased to hear you were happy with the service and truly appreciate the recommendation.
The EnviroVent Customer Care Team.
From start to finish
From start to finish, professional, knowledgeable, honest and do everything to get the best results. Everyone involved has been 5 * and above in a very complex situation. We are still in contact with Envirovent and trust them with any work required. Cannot recommend enough.
4 December 2025
Reply from EnviroVent
Dear Matthew,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We are delighted to hear that our team’s professionalism, honesty, and commitment made a positive difference, especially in what was a complex situation. Your trust means a great deal to us, and we truly appreciate your continued confidence in EnviroVent. We look forward to supporting you with any future work and thank you again for your recommendation.
The EnviroVent Customer Care Team.
The survey was conducted very efficiently.
The survey was conducted very professionally with clear advice and recommendations. The appointment for installation, the focus, the quality of the work and tidying up were all excellent - ans having had the system for two weeks now, all seems to be going well.
3 December 2025
Reply from EnviroVent
Dear Alan,
Thank you very much for taking the time to leave such a positive review. We are pleased to hear that you found the survey clear and professional, and that the installation and workmanship met your expectations. It’s also great to know the system is performing well after the first couple of weeks. If you need any further support or advice, please don’t hesitate to get in touch.
The EnviroVent Customer Care Team.
Excellent customer service
Excellent customer service,
From inquiry to instalation.
The engineer was brilliant , great communication skills and did a really great job... Absolutely no mess..very pleased.
17 December 2025
Reply from EnviroVent
Dear Denice,
Thank you very much for your kind review. We are delighted to hear you were happy with the service from your initial enquiry through to installation. It is great to know our engineer’s communication and workmanship met your expectations, and we are especially pleased that everything was left clean and tidy. We really appreciate your feedback and your recommendation.
The EnviroVent Customer Care Team.
Was very happy with the work done
Was very happy with the work done, engineer was very polite and told us what he was going to
3 December 2025
Reply from EnviroVent
Hi John,
Thank you for your review. It’s great to hear you were pleased with the work completed and that the engineer took the time to explain what would be done before getting started. We know how reassuring that can be, and we’re glad it helped make the visit a positive one for you.
We appreciate you sharing your experience and will pass your comments on to the engineer involved.
The EnviroVent Customer Care Team.
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