While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Enhanced Optical Services is a professional opticians in St Albans, based at 209 Hatfield Road, AL1 4SY. The practice provides personalised eye care, prescription glasses, contact lenses, spectacle lenses and specialist optical services for patients looking for careful advice, modern technology and a more individual approach to vision care. Led by John D. Snelgrove FBDO, Enhanced Optical Services brings over 30 years of optical experience to the local St Albans community. The practice offers comprehensive eye tests, children’s eye examinations, digital visual field screening, OCT scans, contact lens advice, prescription glasses and support with choosing frames and lenses that suit each person’s vision, lifestyle and appearance. Enhanced Optical Services uses advanced eye care technology, including Optical Coherence Tomography, also known as OCT, to capture detailed images of the eye and help detect or monitor conditions such as glaucoma and macular degeneration. The practice also offers digital visual field screening, which can help identify visual field defects linked to a range of eye health concerns. For eyewear, Enhanced Optical Services supplies a wide choice of glasses frames, spectacle lenses and contact lenses, including recognised frame and lens brands. The team can help with single vision lenses, varifocals, progressive lenses, contact lenses and frame styling, with an emphasis on comfort, fit, clear vision and practical everyday use. As a local optician in St Albans, Enhanced Optical Services is a strong choice for patients who want experienced optical advice, a personal service and modern eye care in a convenient Hatfield Road location.
209 Hatfield road, AL1 4SY, St Albans, United Kingdom
3.4
2 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly, efficient and effective service. My eyetests are always thorough, as comfirmed by my wife, a research fellow in ophthalmology
Reply from Enhanced Optical Services
Thank you for your review , I always aim to provide the best lenses and frames at a reasonable price
Avoid this "Used Car Peddler" type of service, an absolute farce.
If you value your vision and expect professional accountability, stay far away from Enhanced Optical Services in St Albans. My experience with John Snelgrove was a masterclass in technical incompetence, underpinned by a total lack of professional self-reflection.
I paid nearly £495 for Essilor Varilux XR Pro lenses that were delivered with a prescription so poorly executed that they were practically unusable. Without exaggeration, these were the worst lenses I have ever worn! Despite my clear feedback on severe "tunnelling" and the need for a wide intermediate zone for screen work, Snelgrove's approach was that of a profit-driven used-car peddler. I attempted to resolve the issue in good faith by trying a replacement pair, but they were even worse, causing massive vision distortion and a disorienting "swim-like" effect.
The most damning part of this ordeal was Snelgrove's dismissive attitude. When I formally reported that these replacement lenses were clinically unfit, his emailed response was: "There is nothing I can do about this." A real professional engages in self-reflection when a product fails twice; Snelgrove simply washes his hands of the patient once he has their money.
The proof of his failure is undeniable: I have since been to EYES on St Albans in The Quadrant. They successfully provided a perfectly working pair of the same Essilor XR Pro lenses, with the correct prescription and precise measurements. This proves the technology works; the failure was entirely Snelgrove's substandard technical work.
He is a local optician’s laughing stock for a reason. Before trusting this practice with your eyes, I strongly recommend you Google "John Snelgrove Enhanced Optical Services in St Albans" and review the business's reputation and history for yourself. If you want clinical expertise and a proper eye test, go to a competent professional like the team at EYES on St Albans at Quadrant instead. Don't waste your time or money on this absolute shambles of a service.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
