The English Tapware Company Reviews 

141
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Worst after service . Received orders and received wrong handles and had to pay $160 extra for their fault in sending wrong handles !! 😡😡🤬🤬🤬🤬won’t be getting the rest of my new build Tapware fro... See more

Rated 5 out of 5 stars

I have previously worked for The English Tapware Company, used their products in our own home and recommended them to friends - as well as clients. Beautiful products, traditionally engineered and bu... See more

Company replied

Rated 5 out of 5 stars

Emily was very helpful in checking stock & pricing for me & was very prompt with her replies. Taps arrived very quickly & were packaged perfectly to ensure no damage. Tapware looks exactly like want w... See more

Company replied

Rated 5 out of 5 stars

Emily and the team from the English Tapware Company made sure my Perrin & Rowe - 260mm glass shelf was delivered to regional SA safely within 5 days of my initial purchase.. Couldn't be happier with... See more

Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Furniture Store
  4. Hardware Store
  5. Kitchen Supply Store

Information provided by various external sources

We offer luxury English Perrin & Rowe traditional kitchen taps, bathroom mixers, basins, baths, showers and architectural door hardware for Australia in Sydney, Melbourne, Adelaide, Brisbane and Perth


Contact info

3.5

Average

TrustScore 3.5 out of 5

141 reviews

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3.5

All reviews

(141)

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Rated 5 out of 5 stars

Great service

I had a great experience with the English tap ware company. The tap I wanted wasn’t available but other options were. I accepted the brass tap ware and it looks fantastic I needed to act swiftly because my husband was going to buy an inferior product. The tap was delivered promptly and the staff were very helpful. Jen

30 September 2020
Unprompted review
Rated 5 out of 5 stars

Extremely happy thank you

I love our tapware & the service from the English Tapware Company was fantastic right throughout the process of choosing & ordering the taps. Thank you so much.

29 September 2020
Unprompted review
Rated 5 out of 5 stars

Quality products, quality customer care.

I have had the pleasure of dealing with Linda at The English Tapware Company for a few months. Linda is very patient, helpful and knows exactly what she is talking about across numerous products. Never pushy and always attentive, I could not recommend The English Tapware Company highly enough. Thank you for providing superior products, service and attention to detail.

29 September 2020
Unprompted review
Rated 1 out of 5 stars

The product was misrepresented online

The product was misrepresented online. The plastic blue and red hot and cold water tabs (Australian requirement) were not shown in any images and when I called to inquire- I thought I had been sent a different model- I was meet with a arrogant “oh well” response and told to exchange that I would have to pay for shipping back to the Melbourne warehouse instead for simply taking it back to the Sydney store. If I had have known what it really looked like I would have chosen a different model. Disappointing!

29 September 2020
Unprompted review
The English Tapware Company logo

Reply from The English Tapware Company

Hi Nikki,

We are really pleased to have received your review. Just wanted to let you know that we took your feedback on board, and have made some changes to our website. All the products that have hot & cold indicators on them now include text explaining what this looks like, and we have completed a photoshoot of some close-ups to include with those products in the lifestyle image carousel.

We hope you are loving your new tap! Please send us photos - sure it is amazing!

Warm regards,
Anna

Rated 5 out of 5 stars

We found Simone to be very helpful and…

We found Simone to be very helpful and knowledgeable. She guided us through the design process for our kitchen and bathrooms and kept us updated with delivery times. I cannot commend Simone and English Tapware highly enough

29 September 2020
Unprompted review
Rated 5 out of 5 stars

We have used the English Tapware…

We have used the English Tapware company several times, and they have proven to be very helpful and efficient every time. Goods arrived quickly and safely, and items were of the highest quality.

29 September 2020
Unprompted review
Rated 5 out of 5 stars

Thank you!

One of my greatest pleasure in my working life is to visit your Woollahra showroom and select products for my valued clients. Not only for the extensive and beautiful product range, but also for the excellent and friendly service from Silvana and the rest of the team! Thank you for bringing lots of enjoyment into the working day!

29 September 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful taps, brilliant customer service!

Linda was brilliant!
From our first visit to the showroom, all the way through the VERY lengthy COVID-induced manufacturing and shipping (our tap sets actually came by sea from the UK) delays, to aftersales support in supplying a longer spout for one of the tap sets, Linda conducted herself at the highest level of professionalism and kept us updated the whole way through.
The quality of the tap sets is a stand out and the brass is aging beautifully.
Highly recommend The English Tapware Company to anyone undertaking a kitchen/bathroom/laundry reno.

29 September 2020
Unprompted review
The English Tapware Company logo

Reply from The English Tapware Company

Thank you Justin,
It was pleasure helping you and Stacey with your project.
We are most appreciative of your lovely feedback.
So happy to hear that you are already enjoying the unique beauty of the finish.
All the best,
Linda and the team at The English Tapware Company

Rated 5 out of 5 stars

Amazing service!

Silvana was a wonderful help! She went above and beyond to help us with our tap selection. We are thrilled with the functionality and aesthetics too!

29 September 2020
Unprompted review

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