Very pleased with the junior England kit bought for my grandson’s birthday. He was delighted. Posted out quickly and delivered on time by Royal Mail. Very good price point too. However one star knocke... See more
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Shirt arrived in good time with good email communication. Love the shirt, exactly as I expected and the medium fit is just right. Would definitely recommend although it is a little pricey.
I live in Australia and this was being sent to my grandson for his birthday. It was a straight forward process that worked effectively
Delivery service was quick and efficient. Ordering was easy and straightforward. Quality wasn’t bad even though there was some stain on my fleece top.
Company details
Written by the company
The Official England Store is the best place to find official England football merchandise. Global shipping means you can have it delivered right to your door, anywhere in the world. Whether it’s a 2024 England National Team shirt to represent your team as they compete in Germany or a classic retro look from 1966 or 1996, you can find it here. We stock the full England Men’s kits, the Women’s Team kit as worn by the Lionesses, and official Nike training and lifestyle collections. With shirt personalisation, you can have an exact replica of the shirt worn by Harry Kane or Lucy Bronze, or even choose your own name and number instead. As well as match kit, exclusive England lifestyle collections are available with new ranges released throughout the year. There’s also our extensive range of accessories, gifts and souvenirs - suitable for men, women and kids. We strive to create the ultimate online shopping experience for England fans everywhere, so our dedicated and friendly customer service team are on hand to assist you with any queries. When you shop directly at the England Store, you are helping to fund grassroots football, up and down the country – so you can give a little back with every purchase. Fun Fact: The England National Team is one of only eight World teams to win the Cup.
Contact info
Touchet Hall Road, M24 2FL, Manchester, United Kingdom
- +44 (0)333 331 2080
- customer.services@englandstore.com
- www.englandstore.com
4.1
Great
2K reviews
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Four months of delays, then a cancellation and a refund that never arrived
I ordered the England Nike x Palace Pre Match Top on 12 June 2026. Over the next two months I got delays and vague "still processing" emails telling me not to contact them for updates. On 1 September the order was cancelled because the item was out of stock.
The shirt is now only available on resale sites from £125, nearly double what I paid. When I raised this, I was told they can't match resale prices. I was offered a £100 voucher and a 25% code instead, but only one code can be used per order, so both are effectively useless, especially for a store I won't order from again.
The refund was confirmed as issued on 1 September but never arrived. I chased several times and got replies from different people and teams. One came in Spanish from Barnsley FC's store, addressed to the wrong name. I was repeatedly told it was "stuck in the system" and "escalated". None of my questions were ever answered, and there was no sign my complaint reached anyone senior.
I had to raise a dispute with my bank to get my money back. For such a large organisation, this is a poor way to treat fans who just want to support the team. I won't be ordering from here again.
1 September 2026
Unprompted review
Shopping in the England Store was…
Shopping in the England Store was simple and easy.My package was delivered earlier than expected I am very happy with my experience all round
5 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Royal Mail delivers as fast as always
All is fine, but i had paid some money for delievery at September, 30 instead October, 2 and get my parcel at October, 3.
Many thanks to Royal Mail, they have standards.
3 October 2026
Reply from England Store
Hello Fedor, I am very sorry for any issues regarding the delivery charges, and an email has been sent to further assist you regarding this matter. Best regards, Shane
Ordering an England away kit was an…
Ordering an England away kit was an easy process. Quick delivery and great quality. Would absolutely recommend!
6 October 2026
The item sizing is totally wrong!
The item sizing is totally wrong!! This football top would only fit a5/6 year old and not an 8-10! I have wasted £79 and my grandson does not have the birthday present he wanted!!
5 October 2026
Reply from England Store
Hello Judith, I am very sorry for any issues you went through regarding the sizing of the item purchased, and I have sent you an email to further assist you with this. Best regards, Shane
Excellent purchase
Excellent purchase, easy to order and prompt delivery, and a good quality product.
5 October 2026
Excellent service and great products
Excellent service and great products
Well worth a visit.
1 October 2026
Great product true to size fast delivery
1 October 2026
Great products and great delivery
3 October 2026
Modern and efficient e-purchase
Modern and efficient e-purchase. Good delivery service.
1 October 2026
It was easy to use
It was easy to use. The shirts were sent a bit early. The quality of the goods is really excellent. I'm really pleased with the shirts. I would use this site again, and would definitely recommend this site to others.
3 October 2026
Clear description of the product and…
Clear description of the product and good delivery arrangements.
30 September 2026
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