Easy to get quotes online. First engineer didn’t make contact so after contacting the company they arranged a different engineer. They then gave me an appointment which I couldn’t do. There was no way... See more
Company replied
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The assessor who attended was good. He took time to explain various parts of his assessment and completed the assessment quickly. I received the completed certificate within hours. I would have give... See more
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Booking easy but your boast about getting back to me rapidly after payment with an appointment in a few days - unrealistic. Not easy to go through rigmarole of setting up account so that I can read... See more
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The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.5
Excellent
28K reviews
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Replied to 99% of negative reviews
Typically replies within 1 week
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Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review. We really appreciate your kind feedback and are delighted to hear you had a positive experience with PropCert.
We’ll be sure to pass your comments on to the team. If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review. We really appreciate your kind feedback and are delighted to hear you had a positive experience with PropCert.
We’ll be sure to pass your comments on to the team. If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Great service very helpful appointment…
Great service very helpful appointment was quick
Would recommend for sure
17 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you received great service and found your appointment quick and helpful. It’s fantastic to know you would recommend us, and we really appreciate your kind feedback.
We always aim to provide a smooth, efficient, and friendly service for our customers, so it’s great to hear this was your experience.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Great
This was so easy to do. Payment was straight forward.
The fieldworker contacted myself quickly and booked the appointment.
24 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found the process easy and straightforward, including making payment and arranging your appointment. It’s great to know that the fieldworker contacted you quickly and helped make the booking process smooth.
We always aim to provide a simple, efficient, and hassle-free service for our customers, so we really appreciate your kind feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re pleased to hear that the engineer attended on time and carried out the service professionally. We always aim to provide a reliable and professional experience for our customers, so we really appreciate your feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found our representative very polite. We always aim to provide a friendly, professional, and respectful service for our customers, so we really appreciate your kind feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Excellent service provided by Rob
Rob was excellent! Professional, clear in responding to our questions and efficient in progressing the EPC!
22 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear your fantastic feedback about Rob. It’s great to know that he was professional, clear when answering your questions, and efficient in progressing your EPC. We’ll be sure to pass your kind comments on to him.
We always aim to provide a helpful, efficient, and professional service for our customers, so we really appreciate you sharing your experience.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Ref job OpenRent 90556
Ref job OpenRent 90556
Very efficient and professional. Electrician Scott was friendly yet professional and the report I received was very thorough. Thank you would definitely use again and can recommend.
21 July 2026
Unprompted review
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear your positive feedback about the service you received. It’s great to know that Scott was friendly, professional, and carried out the work to a high standard. We’re also pleased to hear that you found the report thorough and that you would recommend us.
We’ll be sure to pass your kind comments on to Scott and the team. We always aim to provide an efficient, professional, and reliable service for our customers.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Gas safe certification was brilliant
Gas safe certification was brilliant, next day service was fantastic.
However had to wait for EICR for 2 weeks, you pay your money and they don’t give you a realistic timescale, if I’d have known I had to wait that long, I would have sourced another contractor.
So overall not impressed with their service, so wouldn’t recommend, sorry
23 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your feedback.
Firstly, I would like to sincerely apologise for the delay you experienced with your EICR. Whilst I'm pleased to hear that your Gas Safety Certificate was completed the next day and that you were happy with that service, I completely understand how frustrating it must have been to then wait two weeks for your EICR, especially if this timescale wasn't made clear from the outset.
This is certainly not the level of service we aim to provide, and I'm very sorry that we let you down on this occasion.
We have sent you an email so that we can look into this further, understand exactly what happened, and see what we can do to put things right for you.
Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.
Kind regards,
Hayley
Customer Service Manager
Excellent Company
Quick & efficient way to book the EPC assessment. Jordan, the assessor, was friendly and professional.
Would use again. Recommended.
16 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found the EPC assessment quick and efficient to arrange. It’s great to know that Jordan was friendly, professional, and provided a positive experience during your appointment. We’ll be sure to pass your kind feedback on to him.
We really appreciate your recommendation and are pleased to hear you would use our services again.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
My go to for my energy certs
My go to for my energy certs, just a good whole round service
16 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that we are your go-to choice for energy certificates. It’s fantastic to know that you’ve found our service reliable and that we have been able to provide a great all-round experience.
We really appreciate your continued support and kind feedback. We always aim to deliver a professional, efficient, and hassle-free service for our customers.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
EPC appt
Engineer personable and efficient but 25 mins late. I did receive a txt with eta but no apology for being late to an 11am appointment. I also had to travel to my mums house.
Also advert said same day certificate but I had to chase after 2 days.
20 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to share your feedback with us.
Firstly, I would like to sincerely apologise for the experience you had and for the inconvenience caused. Whilst I am pleased to hear that you found the engineer personable and efficient during the appointment, I am very sorry that they arrived late and that this impacted your plans, especially as you had to travel to your mum’s house to be available.
I completely understand your frustration, and we should have communicated better regarding the delay and ensured that you received a proper apology for the inconvenience caused.
I am also very sorry that you had to chase for your certificate. We appreciate that our advertised turnaround times set an expectation, and I apologise that we did not meet this on this occasion.
We have sent you an email directly so we can look into this further, understand what happened, and see how we can improve your experience with us.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
The inspection was completed within 24…
The inspection was completed within 24 hours of making the booking.
Your Engineer was personable and efficient.
Fabulous service.
16 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that your inspection was completed within 24 hours of booking and that you received such a fabulous service. It’s great to know that our engineer was personable and efficient, and we’ll be sure to pass your kind feedback on to them.
We always aim to provide a quick, professional, and reliable service for our customers, so we really appreciate you sharing your experience.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Quick response to query very good.
23 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re pleased to hear that you received a quick response to your query and found our service very good. We always aim to provide helpful and timely support for our customers, so we really appreciate your feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
The ordering of the EPC Survey was…
The ordering of the EPC Survey was quick and easy. Sajid, who carried out the survey was polite and efficient in his work
23 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found the EPC survey quick and easy to arrange. It’s great to know that Sajid was polite and efficient during your appointment, and we’ll be sure to pass your kind feedback on to him.
We always aim to provide a smooth, professional, and hassle-free service for our customers, so we really appreciate you sharing your experience.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
It was ok
It was ok, 1 failed survey with no explanation followed by a repeat survey by another person several days later. We have the certificate now.
19 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your feedback.
Firstly, I would like to sincerely apologise for the delays and issues you experienced throughout the process. Whilst we are pleased to hear that you have now received your certificate, I completely understand how frustrating it must have been to have an initial survey followed by a further visit several days later.
We are slightly unsure what is meant by the survey being “failed”, as the EPC was completed and received an EPC rating of D, which is considered an average rating across the UK. However, we completely appreciate that the communication around the process may not have been clear enough, and we are very sorry for any confusion or inconvenience caused.
We have sent you an email directly so that we can look into this further, understand what happened, and ensure your concerns are fully reviewed.
Thank you again for your feedback, and please accept our sincere apologies for the experience you received. We really appreciate the opportunity to put things right.
Kind regards,
Hayley
Customer Service Manager
Very good booking service.
15 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re pleased to hear that you found our booking service very good. We always aim to make the process as simple, efficient, and straightforward as possible for our customers, so we really appreciate your feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
EPC required for rental property
The EPC assessor contacted me directly within minutes with suggested appointment time, which I could confirm or change. Survey took about 15 minutes and was posted on the GOV.UK website the same day. Very pleased with my first use of energyperformancecertificates.co.uk
22 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you had such a positive first experience with us. It’s great to know that the EPC assessor contacted you quickly, offered a convenient appointment time, and that the survey was completed efficiently with your certificate available on the same day.
We always aim to make the process as simple, quick, and hassle-free as possible for our customers, so we really appreciate your kind feedback and are pleased to hear you were happy with the service you received.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Excellent service
Everything went well. The surveyor Mike was very professional and completed the survey quickly and efficiently. He also forwarded a copy of the certificate the same day. Excellent service.
22 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that everything went well and that you received an excellent service. It’s great to know that Mike was professional, efficient, and completed the survey quickly, as well as providing your certificate on the same day. We’ll be sure to pass your kind feedback on to him.
We always aim to provide a smooth, reliable, and professional service for our customers, so we really appreciate you sharing your experience.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Great service
Really great service. Within a couple of hours of paying for the service I had been informed of the name of the individual who would be coming. The next day they made contact and booked an appointment with me. On the day, the assessment took approximately 15 mins and the EPC certificate was updated on the government website that same night.
22 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear how smooth and efficient your experience was from start to finish. It’s great to know that you were contacted quickly after booking, provided with your assessor’s details, and that the appointment was arranged so promptly.
We’re also pleased to hear that the assessment was completed quickly and that your EPC was updated on the government website the same day. We always aim to provide a fast, reliable, and hassle-free service for our customers, so it’s wonderful to hear that this was your experience.
Thank you again for your kind feedback and for choosing us. Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Kind regards,
Hayley
Customer Service Manager
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