EMR Metal Recycling Reviews 135

Been taking them red brass for a while and was treated better then the other local scrap yards but now they have became the same as the others. I am not a dumpster diver I run a machine shop. I turn a lot of red brass and take the time to make sure its clean . I have probably took them 3 to4k lb.of it in last year. Now they have some rude help that dumped my material in a dirty bin with motor oil and then payed me for mixed brass. Big difference in price. Its not just scrap when you buy the material new yourself and take time to keep it clean its expensive. When they shaft you for over a dollar a pound that adds up taking hundreds of pounds. Dont like the help now and people inside said thats what we pay for red brass. No its wasnt you changed it and are playing me for a dumpster diver.
Won't give them anymore business and will post on ever platform available. Tired of these thieves always stealing from everyone.

Same day payments have been late the last 3 times, people were rude when I asked about it, time to find a different place to take my stuff.

Fantastic customer service, nice clean yard and really helpful

I went with this score only because the gent that collected my car was polite, helpful and careful getting the car off my drive.
This is where the good experience ended.

Had to basically beg for my money, constant excuses, spoke to 5 different people in the end and waited 48 hours to get paid.

Asked for a certificate of destruction which 2 months on and still not received it.
Rang and emailed. Usual promises undelivered.

Normally do not have any issues with the Northern depots but the depot at Chard is nothing short of a shambles. Disgusting attitude from woman on the desk towards my driver. Nobody comes to work to be spoken to in such a manner, especially when you are the customer. Also, yard is littered in metal shards to which they want you to drive your vehicle over. Won't be attending this dive again.

I have been to many scrap yards in Europe and the British Isles in my long career of driving lorries,both EMR and their competitors .....
I find that EMR Boreham " stands out " a little due to the friendly atmosphere from the minute that you park on the weighbridge, the staff treat you with respect and are very helpful too.
Newmarket, East Tilbury & Gt Yarmouth, in my opinion are close behind .
Keep up the good work..........

Will

I use the Boreham one, very competitive with prices, really organised and always so helpful and friendly, that I have started using this site on a regularly basis. A special shout out to Donna as well, a credit to the company.

Good phone service and swift payment, unfortunate the same can’t be said for the practical element. In total I waited 5 weeks for my car to be collected, after multiple book ins failed to turn up. The first two scheduled collections the driver cancelled due to a fault with his truck. It was then rebooked in for two weeks later, where the driver turned up but was unable to start my car due to a faulty jump pack. My car was eventually picked up the following week but after several phone calls to rebook it did get rather frustrating. They gave me the best price though and I didn’t need the car gone urgently. The driver who collected my car was friendly and had good communication, I think it was just bad luck his jump pack failed initially, he just wasn’t the most punctual, but I get things happen. Friendly phone service and payment received an hour after collection.

Emr brentford, terrible service, so slow, and the guy in the mask has an attitude, rude, compared to emr wandsworth, soo much better serv ice, polite and helpful

Emr brentford, management needs to speak to the guy with face mask, he is not polite, also the area is untidy, and the way he throws the meyal missing my van, what the hell

What an absolute pleasure to receive such marvellous service from EVERYONE in this company.
In this day and age it is rarely experienced !
The service was quick, professional, friendly and on a level unsurpassed to any I have received lately.
AND very good price was paid immediately car had been picked up !
Wholeheartedly recommend this organisation👍🏼

I arrived at EMR Mitcham, as a newbie with some scrap metal from my bathroom refurb. The receptionist took my details from my driving licence and sent me to join the queue with the tradies. I didn’t have a clue how it worked, but the guys were really friendly and sorted and weighed it all for me. I was really happy with the price offered and the money has arrived in my bank account today. I’m a very happy customer.

Justin and the team at Great Yarmouth were extremely friendly and helpful. They explained exactly how the system worked and we were very happy with the scrap metal prices paid

I think it must vary hugely depending on the site.
EMR gloucester is great, far better prices than another local scrap yard. Plus they are friendly and helpful.
No complaints whatsoever.

I use the Glasgow south street branch frequently and all I can say is all the staff there are brilliant. Always happy to chat and have a laugh while completing business at the same time. Cheers guys great service.

Emr cross green what a complete joke of a yard
There don't have a clue what to do crap prices the yard is a mess never cleaned to afford flat rubber
Stud to be paid 20mins worst yard I ever been in won't be using emr again

West Midlands
After some thoughts, I'm here to clarify that I have nothing to say about this company, as it's bigger than me.

Emr recycling cardiff collected my car in a professional way and got paid instantly
Thanks

Not very good they have taken my car on Friday and it's now Tuesday and still not been paid

Wandsworth branch - were fantastic and very friendly. My husband and I took a load of metal bits and pieces we had accumulated over the years. We had tried to sort it ourselves, but it was fascinating to watch the skill and speed they sorted it properly. They even handed us back a piece saying it might be silver so we should check it out. The money was paid promptly the next day,

Don’t bother the date they give you is not the date they turn up and I still haven’t been paid yet. I will be ringing. the police.