Emerald FinanceReviews 

106
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Have used Emerald Finance (Matt Piper and Jenn Lizuka) several times and always great. Very helpful and responsive, with regular updates. Highly recommend.

Rated 5 out of 5 stars

We recently remortgaged with the help of Jenn and Matt at Emerald Finance.The experience couldn't have been smoother. They reviewed our current deal, searched the whole market, and found us a signific... See more

Company replied

Rated 5 out of 5 stars

Can't sing their praises enough! Callum and Matt have handled our joint application with ease, despite it not being straightforward. They made our lives so much easier, were great at communicating... See more

Company replied

Rated 5 out of 5 stars

Callum and Matt were extremely helpful. Providing plenty of advice, guidance and updates throughout the mortgage process. From the initial call talking through our options, with no rush or pressure... See more

Company replied

Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Award Winning Financial Advisers and mortgage advisers offering independent, whole of market advice for mortgages, insurance, equity release, wills & trusts and other financial services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

106 reviews

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No history of asking for reviews

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4.8

All reviews

(106)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Have used Emerald Finance (Matt Piper and Jenn Lizuka) several times and always great. Very helpful and responsive, with regular updates. Highly recommend.

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Mortgage

Have been using emerald finance for arranging my mortgage for the past 15 years and have always found that they provide a very good service and are always approachable if there are any queries and are always helpful with arranging any insurance required

1 April 2026
Unprompted review
Rated 5 out of 5 stars

the team were great through the whole…

the team were great through the whole process, communicative , clear and helpful and explanatory when needed . Would 100% recommend.

1 January 2026
Unprompted review
Emerald Finance logo

Reply from Emerald Finance

Hi Katherine, thank you for the lovely review. We hope to help you again in the future and look forward to receiving your recommendations!

Rated 5 out of 5 stars

We recently remortgaged with the help…

We recently remortgaged with the help of Jenn and Matt at Emerald Finance.The experience couldn't have been smoother. They reviewed our current deal, searched the whole market, and found us a significantly better rate that's already saving us money every month. They kept us updated throughout and made the whole thing feel effortless. Brilliant service.

7 February 2026
Unprompted review
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Reply from Emerald Finance

Thank you so much for your fantastic feedback. As we are whole of market, we have access to broker exclusives and will find you the best deal possible. Glad your experience was a smooth one. Thanks for using our services.

Rated 5 out of 5 stars

Very helpfull freindly people to deal…

Very helpfull freindly people to deal with me not being sure on what to do they were always there to help me dealt a lot with jenna matt and Calum all were very helpfull

3 February 2026
Unprompted review
Emerald Finance logo

Reply from Emerald Finance

Hi Steve, we are very happy you found us helpful and friendly. The whole team is always on hand to guide you through the process and help when they can. Thank you for your feedback.

Rated 5 out of 5 stars

Really happy with the work that the…

Really happy with the work that the team have done, everything was quick and efficient and communication was really good with everyone in the team. Took away a lot of the stresses with finding a mortgage!

5 February 2026
Unprompted review
Emerald Finance logo

Reply from Emerald Finance

Thank you Georgie. Your comments are much appreciated and we are glad we took the stress out of the process for you.

Rated 5 out of 5 stars

Emerald always find the best rate…

Emerald always find the best rate available and make the whole process easy and stress free. Thank you

2 February 2026
Unprompted review
Emerald Finance logo

Reply from Emerald Finance

Hi Andy, as we are independent and whole of market, we will always find you the best rate available to suit you and your circumstances. Happy to hear the process was easy and stress free for you. Thanks!

Rated 5 out of 5 stars

Helpful, Friendly, and Reliable Team

The Emerald team has been extremely helpful and patient, always taking the time to answer all our questions. Our remortgage process was very smooth, and they made a real effort to secure the best rates for us. Friendly, professional, and trustworthy — we truly felt supported throughout.

19 January 2026
Unprompted review
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Reply from Emerald Finance

Hi there, thank you so much for comments. We are happy you found us helpful and patient and pride ourselves on always being on hand to answer any queries.

Rated 5 out of 5 stars

Cant speak highly enough of Matt and…

Cant speak highly enough of Matt and the team. We were really struggling to get the mortgage we needed but in the end Matt managed to get it. First class service and I would recommend them to anyone.

8 January 2026
Unprompted review
Emerald Finance logo

Reply from Emerald Finance

Amazing to hear we could assist you and look forward to helping again in the future.

Rated 5 out of 5 stars

Amazing Service As Usual!

I have dealt with Matt Sutton & The Emerald Finance team for many years now and have always received the best service.
As someone who is self employed, applying for any type of finance can be a minefield and Emerald Finance has always sorted me out.
This time around it was for my re-mortgage and debt consolidation and as usual, they got me a great deal in a friendly, timely and professional manner.
Would strongly recommend Emerald Finance and will always use them for my borrowing & mortgage needs.

3 October 2025
Unprompted review
Emerald Finance logo

Reply from Emerald Finance

Hi Steve, your comments are gratefully received and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Equity Release advice

Matt and his team at Emerald Finance were extremely helpful in dealing with our equity release enquiry. They were professional at all times and kept us well informed on progress. They come thoroughly recommended and we would not hesitate to use them for any future financial advice.

20 October 2025
Unprompted review
Emerald Finance logo

Reply from Emerald Finance

Thank you, John. We are glad to hear you were happy with our service. The whole team are trained to be professional at all times and keep you well informed so it is fantastic to hear this the service you received.

Rated 5 out of 5 stars

Clear Communication

We really appreciate their clear communication and friendly attitude. They communicated clearly throughout the process, and moved everything along quickly. Would absolutely work with them again - highly recommend.

9 October 2025
Unprompted review
Emerald Finance logo

Reply from Emerald Finance

Hi Debbie, thank your lovely comments. We aim to provide clear communication along with a friendly service at all times! Thank you for using our services again.

Rated 5 out of 5 stars

Excellent Experience

I had an excellent experience working with Emerald Finance. From start to finish, the team was professional, approachable, and extremely knowledgeable. They took the time to understand my needs and explained all my options clearly, without any pressure. Communication was always prompt, and I felt supported throughout the entire process.

Their expertise made what could have been a stressful situation feel straightforward and manageable. I would not hesitate to recommend Emerald Finance to anyone looking for a reliable, trustworthy, and efficient broker.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

I was recommended Matt Piper by my…

I was recommended Matt Piper by my son,and I’m so glad I was!! as he was able to find us a great deal for our circumstances explaining what we needed, along with his great team from Jenn,Kirsty and Lorna.
I shall also be discussing with Matt about my BTL properties as I’m sure he can get us far better deals than we have!!
So yes I would definitely recommend Emerald Finance without question!!!
Thanks again to Matt and team

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Five stars for the Emerald Finance team

What made my experience great with the team at Emerald was how I was treated and dealt with, from the very first call with Matt to the most recent one with Lorna and all the in between ones , and there were many , with Alex.
From being very sceptical about them or anyone for that matter being able to help me release equity on my property to completing the process only a few weeks later gets my recommendation any time .
Matt and the team managed to secure the best deal possible for me despite my doubts and they done so in the most professional, friendly and efficient manner.
From Matt’s introductory call and consequent emails and calls thereafter, to Alex’s guidance and assistance every step of the way through the process, to a call just today from Lorna to keep me informed of the final steps, it’s just been a pleasure to have had them handle my business.
I’ll be recommending Emerald to anyone I know, who’s looking for the best Financial Services team I’ve ever dealt with.
Thank you to everyone involved.
Kind regards
Stuart

27 August 2025
Unprompted review
Rated 5 out of 5 stars

All of the team

Al of the team - but especially Matt, Callum and Lorna, are the only people i trust for this sort of advice. And they came to me through my niece, who got them through her father...a family affair

16 August 2025
Unprompted review
Rated 5 out of 5 stars

I wouldn’t use anyone else for my…

I wouldn’t use anyone else for my mortgage and financial needs.

As always, Matt, Callum and especially Lorna, were on hand to help with any questions I had, always checking in and giving updates.

Highly recommended and thank you Emerald finance for making a potentially stressful process as smooth as possible.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

I warmly recommend Emerald Finance

I warmly recommend Emerald Finance to anyone looking for a reliable and professional mortgage broker. I initially dealt with Matt Piper, knowledgeable, responsive, and supportive throughout the process. Later, I had the pleasure of working with a few other team members, and I must say the entire team ensured my mortgage journey was smooth, efficient, and stress-free. They were always available to answer questions, kept me updated at every stage and met deadlines. Their attention to detail and commitment to customer service truly stood out. I felt supported and reassured from start to finish.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Faultless service from the Emerald Finance Team

Both myself and my partner cannot fault the service from the Emerald Finance Team. Everyone always went above and beyond, with no questions left unanswered. Their proactiveness with our solicitor and finding us the best rates was second to none. We will definitely use them again.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, highly recommended!

I've used Emerald Finance for several years now and have always been impressed at the level of service. This year they have dealt with my residential mortgage, a buy to let mortgage, life insurance and a critical illness policy and I always trust them to find the best deal on the market at the time. I would highly recommend them!

13 June 2025
Unprompted review

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