Ember Reviews 126

I am a huge fan of ember as I travel back and forth between Aberdeen and Inverness a lot. I can appreciate that Inverness is included and I can also understand bus journey times and other thing

Although the one issue that I had was when travelling with them and there was a storm happening and the bus was due to arrive at 1:30am which is fine, it was the only bus I could get that day but I politely asked the bus driver if he would drop me off in-between stops ( I am aware that if it is not on the list of areas where it should stop and that they can’t always do that) but I was told no very harshly and told “ it’s not that far, you can just walk” it was about 20 minutes of walking in pure rain, wind and as a teenage girl I felt very upset about the walk back as a city so late at night has many creeps het again this was the only bus I could get
The bus driver of this journey really upset me and made me walk instead of doing an act of kindness which another bus driver has done for me before which I appreciate. Although I would love if ember could inform these sorts of situations to their bus drivers so it doesn’t happen and the option of making my life safer is there. The fact of how quickly I was shut down while trying to talk to this bus driver wasn’t very nice as I was not allowed to expand on it

Traveled with ember from Edinburgh to Glencoe, Kerry was my wonderful driver, she went above and beyond to make my experience into one I would never forget.

If you are deciding between taking a bus into the highlands or a guided tour, let this be your sign. Take the Ember bus. Comfortable seating, almost private bus all to myself, and her kindness and generosity extended beyond. She allowed me to step out very quickly and take some photos at a scenic spot and made sure to give me heads up when the picturesque landscape was coming up.

All in all, for 19£ I will never forget Kerry and the ride I took in Ember this morning

I had a great experience with this company taking a night bus from Edinburgh airport to Aberdeen. The bus was new, clean and the driver was very helpful. It was also super easy to change a ticket to an earlier bus online for free, definitely recommend for people who need affordable and flexible night bus from/to Edinburgh airport from Aberdeen, Dundee etc.

I'm currently travelling in an ember bus and actively looked online how to leave a good review for others to consider. I live in Dundee but work in Edinburgh and have to travel very often. I used the train and other buses in the past, and does not compare with ember:
-new buses with usb, c-usb and the pin plugs. Si I can charge my laptop and phone while working in the bus
-usually on time, but buses depend on traffic. Whoever if your bus is late you get a notification and an estimate new time
-website is just excellent. Easy to buy, easy to add your ticket to Google wallet, easy to find your tickets, easy to change it cancel your tickets.
-full refund if you cancel your ticket in advance
-easy to change your time or date in advance if your plans changes
-I got a couple of buses delayed, one due to a storm (I still was able to arrive home, while trains were cancelled) and the second time I experienced a delay they reimbursed the full cost of my bus when while I still used the ticket(I was 1 hour late)
-bus drivers are very friendly and professional. They help you change your ticket if your on an early bus and they have the capacity.

And finally, full electric so better for the environment.

Only con is it has quite a lot of stops between Edinburgh and Dundee and it takes a couple of hours compared to 75 minutes by train. Maybe they would consider to add some direct buses between Edinburgh and Dundee in the future.

Wow, best coach I've been on. I was sceptical how much of a difference the electric would make but wow! Not only is it a very smooth ride, but you can tell that the interior has been crafted with the customer in mind: comfortable seats, chargers, reclinings seats. And it was early!

It's really too cheaper then other buss services.
I am very satisfied . Best of luck

Travelled by Ember for the first time this week on a trip to Dundee and back. It's been many years since I travelled by coach and I'm scarred by the memories but I with my concession card in hand I took my son's advice and tried Ember. It's very different to my past experiences. The bus was super comfy and spacious. It rolled along like a dream even though we were driving into Storm Amy and the drivers were super nice. Definitely recommend this service. Sadly they don't go between Glasgow and Edinburgh yet but I'm hopeful they will soon.

Not a fan of this service at all. Whilst I’m sure Ember will be well satisfied at how packed the coaches are, as a traveler it’s a very tight squeeze.

It maybe wouldn’t be such a problem, but the seats recline an antisocial amount, and it feels incredibly claustrophobic.

Maybe a positive for some, but it also stops at about 20 stops I believe from Edinburgh to Aberdeen which means it’s very slow compared to other services.

Might be nice for some who have a short journey, or need a specific stop for convenience, but longer distance I’d choose something else.

We were stuck on the A90 for about an hour and a half and the bus driver from Ember called Ryan let everyone who needed the toilet use it!! Very kind and so friendly - thought he deserved a good review!! Thank you again, meant so much to everyone!

Been travelling Scotlands mountains for years and at last a service that gets you to places there competitors don’t at earlier times.Came down earlier than anticipated from the mountains and wanted an earlier bus….no fee to change and zero hassle ❤️

Had the longest trip ever from Glasgow to Dundee due to no fault of Ember - severe congestion, roadworks. The poor driver even ran out of driving time so we had to wait for a replacement driver. Took over 3 hours. But know what Ember done - they emailed me to apologise for the severe delays and fully credited me the total ticket amount to use on my next booking, didn't even ask for it as was out with their control. Lovely touch and most of the other operators wouldn't have considered such a thing. I received the email before I got home!! Well done Ember!

Excellent customer service on the E1 route, the driver was friendly, helpful and went above and beyond to make sure he could collect passengers who were waiting at a stop that couldn’t be accessed due to a road closure. Our trip was significantly delayed but the information given by Ember and the customer service delivered by the driver were excellent.

I was informed timeously by text that our bus to Edinburgh would be delayed by approximately 6 minutes, which it was. This was not a problem.
Same again with our return journey, the delay being around 15 minutes. Given the volume of traffic entering and leaving Edinburgh delays were inevitable and no fault of Ember. I was therefore amazed and delighted to receive an email from Ember apologising for the delays and fully refunding me for both journeys! What great customer service.
The buses are very clean and comfortable with good wifi access. Also, the drivers on both journeys were both very professional and patient given the heavily conjested roads. I would highly recommend Ember.

Travelled between Dundee and Edinburgh and it was brilliant! Seats were comfortable and USB seemed to be fast charging which was brilliant compared to other coaches and trains I've been on. Leg room and recline was excellent and adjustable head rests so you can have a sleep. Brilliant service and will definitely be using them in the future.

Brilliant service, will definitely use again! I recently took a trip with them from Glasgow to Inverarnan to do a section of the West Highland Way.

The online booking service was super easy and convenient, prices were also great.

On board service was great, the comfortable seats recline and came with plenty leg room, the driver was friendly and helpful too.

I'm not a regular bus user as I find it a bit too stressful not knowing whether bus is delayed and what to expect but Ember's website and services made the experience stress free!

Absolutely horrible. We waited in the bus stop and driver just passed next to us without stopping. There's no clear information anywhere on the website that tickets are pre-booked - in fact, I found a mentioned after scrolling for ages through FAQ section, saying that buses stop even if there was no booking done - ruined mine and my mum's trip, who came down from the Netherlands. We had to book online another bus, which put us in a really uncomfortable position and made us loose a lot of money due to another arrangements we couldn't do anymore. Considering how many people not speaking English are visiting Fort William, it is ridiculous there's no clear information about it on the top of the website- furthermore, it is not inclusive for people who do not use Internet.

Excellent service from Ember. Modern spacious and comfortable bus. Friendly driver and so reliable. Prices are very good and service is head and shoulders above other bus companies.

The customer service was outstanding when I reported leaving a bag on a late night bus. They responded overnight to say the bag had been recovered and gave me options for its return. Within 12hrs the bag was back in my possession after being put on a bus for me to collect at a chosen location. The communication and efficiency from Ember was excellent!

Having prevoius problems with Ember ' I would thoroughly recommend using them again ,
They helped me out after a difficult situation I was put in i could not predict or them at no fault of there's,
I certainly will be using them again for transport to get me to destination overnight from Aberdeen To Edinburgh Airport 😀 on time for my early morning check in special thanks to management who went out of there way to help a old man get to where there was no other transport available at that time ofnight

Honestly easily tops as best coach service in all of the UK as of now. Their bus drivers honestly are very friendly, the way you book for a ticket is actually really easy. And I like the fact that they operate a very good timetable for each of their services. What mainly makes them stand out easily is the fact that they are consistently expanding. Something of which most bus services aren't doing. Overall I would say the best coach service in the UK as of now as they are doing what the others aren't properly.