E-Liquid UK Store Reviews 

Still waiting for my order #125590
No news, no update, no phone
GO SOMEWEHERE ELSE, at least you will have an answer from the others
By the way, you can't have your money back as it says on the site

Ordered my liquids on Saturday morning, they came today, great service, will definitely purchase from here in future.

I recently purchased some e-liquid when it arrived it was stated on the bottle " this product contains chemicals known to the state of California to cause cancer and birth defects or other reproductive harm." For obvious reasons I definitely won't be using this liquid and certainly would not of ordered it if known. Complete waste of money.

Reviewed company six days ago have continued to email them chasing my order placed 18 days ago which they invoiced and confirmed it was on its way, still no response. You cannot get hold of anyone at all and I even told them in my email to check here on trust pilot the first bad review I gave them. Obviously they really don't care as long as they have your money.

Anthony from the customer support helped me a lot, managing the issues my package had underway. A bottle was broken so he called the package back and sent it again, with a big surprise in it! You are the best! Waiting for nicotine free products.

best flavour fast delivery cant wait for it to come online again wont use anywere else for liquid

wide choice of flavours, easy to order, quick with delivery, will use only E-Liquid from now on.

This update after waiting and promises. This business is fraud. lies and my advice to people not to order from it .It was my first order not knowing this business ...am still waiting.... It said order was completed when I log on . but It was not delivered and 7 emails no answers.no phone to call ..It is BS business. am going to inform the credit company . the funny things. if you look at the review after mine.. they switched from Mo.d to .Wo.d. to advertising and left up the bad rating .more than reviewing .
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Its scandalous that people take your money and don't supply you with the goods they don't have a phone number or respond to emails would not have ordered from this company if I had read reviews here first this is the first time I have done a bad review about any one but people need to check who they order with before handing over money I don't expect to get my order now so if they are that desperate for money they can keep it just thought I'd give an update 3 times I have emailed my address and still nothing it seems the only way I can get any response from this company is by coming on this website

YET ANOTHER BAD REVIEW...I emailed your company on the 22nd of November, for the 10th time, and yet again no reply!! I have ordered products from all over the world, so i know how long it takes before i am aware that there is a problem.
Sure no problem, i will defiantly take my business elsewhere and i hope no other Australian orders from you..by looks of all the reviews, i am not the only one that has been ripped off..I do not recommend this company, they have taken my money and I havn't received the product, A MONTH LATER. I also get no response from the emails that I have sent and no telephone number to contact them..
Worst customer service i have ever had..
Order number - 118533

I didn't check trustpilot.com before I placed my order, so I was surprised to see a 5.4 rating. My experience was excellent. I placed an order on a Wednesday evening, then sent an email enquiry immediately afterwards, to which I received a response the same evening.

The next day I received a dispatch email and the goods arrived 2 days later in the 2nd class post as requested. Perfect! Then today I received a 20% discount code for my next order. Fabulous!

Website looks good and plenty of products to choice from. However my items are still yet to arrive even though I was sent an email on 13th September stating that they have been posted! I have sent an email through their website chasing my email but have still had no response and they don't seem to have a number you can call.

Wouldn't by from here again and wouldn't recommend them.

Order Number: 116140

Good site a really good selection of liquids, one small problem. Items ordered informed they were despatched and 23 days later no items no refund and no response.

Buy with caution would not recommend them at all

I'm a 'first time' E-Liquid UK customer and I've been very impressed with the customer service. My order arrived very promptly ,this is by far the best e-liquid I've had so far. I'm currently using the Virginia tobacco , :) I'll definitely be placing future orders and I'd recommend E-Liquid UK to any fellow vapers. job done :) nice one.

I made my first order from this company on June 29th 2016 and got an email thanking me for my order and it was being processed. I also got my receipt from PayPal etc and everything I would expect relating to my order.

June 30th 2016 I got another email (automated) informing me my order was on its way.

By July 6th 2016 I decided to email them to let them know nothing had arrived. I had no reply.

I tried again the next day, 7th July 2016 and still had zero communication.

Yesterday I decided to open a complaint with PayPal in the hope that this company would at the very least make some kind of contact but I have still heard nothing.

I was polite in both my emails and via PayPal and even if I'd had a reply (for example) saying they were out of stock, or there was some kind of delay with delivery I would have been happy with that, at least I would have some kind of idea what was going on.

Taking my money then totally blanking me is, in my book, nothing short of theft. Fortunately I should get my money back thanks to PayPal, however this does not excuse the sloppy service from this so called company.

To add insult to injury it was interesting to see they found time to make a post on their Facebook page. I did look for reviews and comments but I will assume any negative feedback would have just been deleted so I decided to see if anyone else had experienced this company and I found the comments here on Trust Pilot.

Just incase there is any doubt my order number is 112170 and my emails to them etc are available on request.

My advice to anyone thinking of using the services of this company is to do so at your own risk. I have also noted that they do reply to comments on here. I would be interested to see how quickly considering their total lack of customer service. I would also take any positive reviews on here with a pinch of salt, but that's just my opinion.

Now I'll wait patiently for PayPal to get me my money back.

As for E-Liquid UK Store. Useless. Avoid!

UPDATE:......... July13th 2016....................
.................................
I thought it was only fair to also include an update despite my experience. I did get an email apologising for the delay on Monday (11th July 2016) and was informed the items would be sent out. As promised, they were, recorded delivery which I signed for this morning. So thank you for that. However, I still think you need to review your customer service. I'm always happy to wait up to 24 hours for a reply but anything after that is not acceptable and judging by previous negative comments it seems that this is the only major flaw, but a significant one and enough to lose customers. Thank you.

First of all my thanks to your team who had processed my request highly professionally. My customer experience with your services, I would rate as exemplary.
Shopping ease- excellent
Customer response - excellent
Produce offered online - excellent
I have now tried almost all products from different sources and I personally feel that your business and services are second to none which offer variety of products suitable for wide range of customer demands and tastes.
Well done

Fantastic customer service, amazing quality products and a price that can't be beaten.

This company is the second i deal with, i thought i give them a try. This was almost a year now and i decided to let them know how satisfied i am, they deserve this. So i came here and read all those horrible reviews, i dont know how much is true, for sure every company make mistakes, i dont know nothing about their costumer service because i never needed to contact them, this says everything. All i know is im placing my orders every second week for a year now, 2-3 working days and my order is always in my postbox. As the title says, Thanks for the brilliant service guys!!!
Ps: Big fan of the Hangsen cherry mentol, im really hopeing you can get the no nicotine type of that in stock, and please let me know if u do.
Please stay this reliable, i dont want to look for a nother supplier again! ;)
Tamas Szilagyi

When my order didn't come within the expected time, I emailed them for information. They ignored me! They then ignored up to 8 further emails - the first few asking why my order hadn't come, and the rest just asking them to fulfil their promise to respond quickly. Nothing!!!
After nine days they posted information on their site about their suppliers letting them down. Still failed to respond to emails. All I wanted, and expected, was SOME sort of reply.
Several working days later the items arrived. Well, when I say arrived, what arrived (as in the review below) was a card from the Post Office saying insufficient postage had been paid, and I also had to pay £1.50 to have them redelivered.
The company's weak apology in the email below about informing customers that items are sent by 2nd class post does not excuse them failing to pay the correct 2nd class postage.
For me, this is a company to avoid at all costs!!! If they let you down, they will continue to let you down, and ignore you completely.
They have no responsibility to their customers, and you will also undergo the extra costs, time, and inconvenience of having to pay the Post Office for the unpaid postage.
Do yourself a favour. Go elsewhere!! There are plenty of vape companies out there who value their customers. This shoddy bunch clearly do not!!!
And if anyone from the company reads this, you should be deeply ashamed of yourselves. There can be no excuse for treating a new customer in this way. This was a disgrace.

(NB: They had the first version of this review taken down, claiming not to have any record of me. Funny how they could not reply to many emails over two weeks, but can take down my review within two days, Shows which is more important to them - the customer or their reputation!

Note to Trustpilot – if they try to take this review down again, please refer them to order number 106264, and contact me before allowing them to do so. They have taken my money and sent me the goods; they can no longer pretend not to know of me! What else does this say of this dreadful company!!

i have been getting my black cherry and menthol e-liquids from this company for the past year after finding them on planet of the vapes can't see me going elsewhere anytime soon as the prices are great and deliveries always very quick. the regular deals don't hurt either! ;)