Have not received what I ordered and tried to contact the shop. Have heard nothing back but they have taken the money from my account.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fast reliable ordered to elf bar 10 packs variation of flavours. Had contacted me to advise of dpd delays due to snow which I appreciated being the money spent, will use again.
Always a great interaction with Cloudzabove. Fast delivery, amazing price, great selection and they always send you so sweets as a thank you. My go to website for elf bar deals.
Customer service is amazing! Was my second time ordering and Didn’t have the flavour I ordered, so he called me up and asked if there was another flavour I’d like and sent me 2 of them! They come ver... See more
Have not received what I ordered
Have not received what I ordered and tried to contact the shop. Have heard nothing back but they have taken the money from my account.
28 February 2023
Juice purchase
Great customer service as always from Callum threw in a little extra best vape company around
1 February 2023
Hi Ant,In the same boat.paid for next…
Hi Ant,In the same boat.paid for next day delivery on the 20 Jan…
26 January 2023
Unprompted review
Reply from Cloudz Above Vape Shop
Hi Trevor your order has been refunded as well any orders placed between the 18th and today have been cancelled and refunded
Always order from this shop amazing…
Always order from this shop amazing service and prices
20 October 2022
Unprompted review
Excellent service and next day…
Excellent service and next day delivery. Can not fault them.
23 August 2022
Cracking shop online and walk in…
Cracking shop online and walk in ordered online and was delivered next day
4 July 2022
Excellent service
I have been ordering the elf bars for several months now. Happy with the flavours sent to me, varied mix of flavours, excluding mango.
Very quick delivery too.
Janice
14 June 2022
5 stars every time
Always a great interaction with Cloudzabove. Fast delivery, amazing price, great selection and they always send you so sweets as a thank you. My go to website for elf bar deals.
11 June 2022
Very good honest service
7 June 2022
Very quick delivery move little tests…
Very quick delivery move little tests with the order.
29 May 2022
5 star service everytime fast delivery…
5 star service everytime fast delivery and excellent customer service. I would recommend to anyone.
26 April 2022
I really like the flavour will be…
I really like the flavour will be buying more from you
20 April 2022
Great service always on time and always…
Great service always on time and always someone to call If there are any issues or changes
9 April 2022
Very happy with service and delivery
Very happy with service and delivery - but it would be helpful if the variety of flavours was available
5 April 2022
Fast delivery and everything as…
Fast delivery and everything as expected and good price will be ordering from them again
22 March 2022
Always helpful and quick delivery
Always helpful and quick delivery
Will only ever order from here now.
22 March 2022
Longest delivery ever and for price of…
Longest delivery ever and for price of delivery should have been 2 days not 5 days
14 March 2022
Reply from Cloudz Above Vape Shop
Hi Janice thank you for your review we welcome all reviews good or bad in order to help us improve our service,
I'm sorry your not happy with your customer journey with cloudz above,
You have mentioned the price of the delivery you chose the cheapest option for your delivery which was the Royal mail standard option, even at the £3 you paid for postage on this it costs the business £3.82 so we subsidise the rest as a business in order to keep the cost as low as possible, however on your order I actually upgraded your delivery to DpD at no extra cost to you even though it cost the business £6.84 to do this, you ordered late Wednesday afternoon past the cut off your order was dispatched Thursday and arrived today so technically it was 2 working days I can only apologise if this wasn't up to your standards but we rely on our couriers to deliver our orders and sometimes there can be delays which is out of our hands,
P.s I hope you enjoyed your free sweets also.
Would use again
Fast reliable ordered to elf bar 10 packs variation of flavours. Had contacted me to advise of dpd delays due to snow which I appreciated being the money spent, will use again.
2 March 2022
Top quality vape stuff.quick…
Top quality vape stuff.quick delivery.highly recommend this company.
22 February 2022
Gd price in and cheap would buy again
17 February 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.