Elgiganten Reviews 

This company is a robber. I think instead of making people fool and sell their product by giving incorrect or incomplete information, they should go on the street and beg money. They will not be blamed for begging. They talk about the billions of turnovers and cheat in 1000s.
The manager of Elgiganten fisketorvet, Denmark was really disappointing and the worst customer service personnel’s. They ate my 9,000 kroner. The salesman mislead me to cancel my old contract with Resus bank, made a new contract, took my MacBook back , and ate my 9,000 kroner for free.

Its ok but i prefer online stores, cheaper

Ordered two items on the 5th Feb with 3-5 delivery. Package arrived at the wrong terminal (2 hours away from my address) 10 days later. Package was re-routed to the right terminal after a bunch of messages/phonecalls... picked it up and it only contained one of the items. Contact them again and was told the other item was on its way. Days go by without hearing anything. Get billed for both items because the order was apparently "fulfilled"... Contact them again, turns out the other item is NOT on its way. They resend it... again, to the wrong terminal. Still trying to get in contact with them so it can be re-routed to the correct address. Never again!

If you order 3 things and accept the pre chosen "express delivery" which promises delivery within 2 days, and pay 69sek for it, you'll get the stuff maybe 7 days later like I did. Then i realized the 3 little things would be delivered in 3 different boxes on 3 different days.

The phone customer support during this time was awful, so I won't order from here ever again. A shame when the shop itself is nice.

Bought a washing machine. Delivery was delayed 3-4 times (!) until the point when I had waited for it for more than one month!!! (of course had sold my previous one in preparation for the arrival of the new machine, which caused endless extra work with laundry). Then they wrote me an sms stating it would be delivered even later than that. Frustrating and infuriating to arrange to stay home from work ”between 8-13” (sometimes 8-15) just to be let down 4 times! I cancelled the order in the end. Ordered from whiteaway: they delivered a better product for less money within a week (!!!) Right on time! Works wonderfully! Will avoid elgiganten if I can in the future.

to make a long story short... I ordered a monitor, when i came to pick it up it was used so i wanted to cancel the order... They told me that they could ordered a new one, which was fine by me.

When i went to pick the second monitor, was it the same used monitor the tried to sell me the first time....

They wasted my time and lost a customer... wouldn't recommend anyone buying electronics here.

Cheap and shortsighted customer service! Sometimes you buy an item that turns out to be faulty, usually I am too lazy to care to make a reclamation. However when one Apple product broke down after LESS then one month of use I decided I would. Elgiganten however claimed I had damaged the item myself which is untrue. I used to buy all kinds of electronic devices (headphones, tv, stereo) at Elgiganten because it is convinient and close to where I live however I will never buy from them again following this. Plus the person at customer service was not nice from the beginning!

I would like to give minus stars...not even 1
Bad service, poor management, especially norrebrogade elgiganten.

I have placed a ordered online, and been there to collect a product, they say they were sold out after waiting for 2 hours..

Poor management, bad
service... Same on company that they dont care customers... Really dislike, never gona order anything, and guys plz be aware off this.. You will be the next one.. 🖕🖕🖕

After spending hours on the site without succes because i couldnt place my order because of tecnical issues. Ive tried to call support and got through pretty fast. The guy called was clearly stressed and talked down to me the whole way through the call.

Shows things at reduced price just to get traffic on the website but you are not allowed to buy

Totally disappointed with this company. I bought a new product and it stops working at the first month with just half month used. They only tell me that it can take me up to 2 months to fix it. I've called to support and they told me that they can borrow me one. Then I arrived at the store and they answered that they don't do that (but the support message was on their the database!).
All the employees understand my situation but elgiganten does not share it. They are not taking care of their clients. It's a waste of time and it's not logic at all.

What a pathetic service by Elgiganten Phone house. Ordered a Iphone with subscription on 4/Nov/2019. I was promised that I will get the phone on 15/Nov, but till date nothing has been delivered and I have received notifications mentioning the delays until 6/Dec/2019.
Really Shameful

Lorte service

This is the worst company, Very bad customer service, I bought a washer Machine On Wednesday August 21/2019and we tried it at home after wasting 7 hours to notice that the washer machine is not working and we found also melted pieces inside with the Notebooks.
We call them 10 times and every time your need to Repeat the whole story for them they don’t know what they are doing.

non existent customer service.
I ordered on the web a refrigerator. " in stock".
- took 2 weeks to be delivered...
Unpacked the refrigerator and found out that the upper hinge was broken. So i visited a local elgiganten store to have a look at a non broken hinge ,
was there told to go to their service desk and file a service order. They noted the issue and promised to call the coming week. Nothing.

The week after i called the centralized service desk, +25 minutes wait to speak to somebody, who of course did not know anything .
They called the local store and then returned "They will call you next week". Again nothing.

New call to the centralized service desk, another 30 minutes wait on the phone, again they call the store and say that "they will call you". Nothing.
but this time i receive a SMS from the store saying "we have tried to reach you but where unsuccessful".
This message cannot be replied to and it is IMPOSSIBLE to call the local store.(!) - I still don't understand why they send this message.

New call to the centralized service desk, another 30 minutes wait on the phone, this time they tell me that products bought from the web should be error reported to the
central service desk and not a local store. ( there i have waited more than 2 weeks of unusable refrigerator and ~1.5-2 hours on the phone for nothing...)
AND, a broken hinge should be reported to Electrolux instead of elgiganten since it is a guarantee issue.

I then respond, "IF Electrolux considers this a non guarantee issue, and sends me an invoice, should i send that to you ?"
No answer.
So what you are saying is "i have bought a full price refrigerator for a defective refrigerator, waited 4 weeks in total , spent 1.5-2 hours on the phone with you ,
and now you expect me to initiate a new phone ... to Electrolux, order a service, stay home from work to meet the service guy and finally to pay the service bill" ?

I then sent that refrigerator back, I will stay away from elgiganten in the future.

Customer service is a disaster. Bought a new laptop from the online store that was delivered with a non-functioning product key for the operating system. Their customer service told me that I will get a new one in 1-3 days from some kind of the technical department. Nothing happened. I called them again after a week and a new person said that they will get right into it and let me know the status of the matter the same day. But I received no feedback. The week after I called them a third time and talked with a third person that promised that I would get help the same day. One additional day passed and a fourth person finally called and told me that I should go to a store or call Microsoft myself.

So 2 weeks waiting time and 3 calls were required to get correct information about that the customer service not will help me with my problem and that I should go to an ordinary store instead. I see two possible explanations. Either the ordinary customer service personnel are too ignorant about their own organisation to understand where the customer should turn too with these kinds of problems. Alternatively, this is a problem that the technical department should have helped me with but they have chosen to pass me forward since they do not have the time. No matter the reason, it should not require 2 weeks waiting time and in total 3 calls to receive correct information about a simple problem.

bought a Samsung QLED Q60 tv in 2019 June.
delivery was a disaster, took them 20 days even though it was in their stock. No warnings.
i wasnt super happy with the product, wrote a review but they got back to me and said "this doesnt fit our criteria". it was a review written with utmost respect and best effort objectivity.

Brought a laptop (Predator 300) in early January 2019 full price paid. Had troubles since the first month, overheating, black screen and random game crashes. Send it in for service 2 times, first time replaced cooling , second time replaced the motherboard. Got a repaired product with broken firmware and cant install any support software this time, please change your repair service provider.
I have to send it in for service again which takes 4 weeks every time. the laptop has been in service longer than i used it.
PS: stop trying to sell extra services when we come with a faulty product for diagnostics.

The cellphone salesmen at the store in södertälje should be selling insurance or contracts for telia and whatever the others are. They are not at all concerned with selling their products. This has happened twice to me now, I assure you there will not be a third.

I bought a monitor on sale and was really excited. That excitement was blown away because of dead pixels and i was like oh well lets just go exchange it for a new one. So they ordered a new one for me and it arrived 2 weeks later. Guess what? It was a used monitor with scuffs and scratches plus plenty of dead pixels. I got rly mad and went back with it and got a new one instantly. Guess what once again? I got a broken monitor again with dead pixels and other stuff. This time ive had enough and changed monitor brand. After a really messy purchase where we didnt even get a receipt i went home and was kinda happy with my purchase. Until i noticed it was another used monitor. This time i went back with it for good and didnt buy anything from them for a while. I cant belive that they sell used products without telling the customer. I didnt even get any compensation.