Elgiganten Reviews 

I would like to thank the mature and professional Hugo and Joshua of “Elgiganten Costumer Service” for living up to their responsibility in providing me the best help and service which gave me a very good experience and fully rights provided when making a sensitive purchase.

Köpte frys online och betalade 500 kr extra för installation. När jag frågade "installatören" om råd angående droppskydd gav denne fel information, vilket krävde två extra besök i fysisk butik för att fixa. Visade sig också att "installation" endast innebär att de sätter i elkontakten. När jag frågade Elgigantens kundservice via mejl hur då installation skiljer sig från bara leverans (billigare) och om krånglet med att behöva gå till fysisk butik två gånger för att fixa det som deras "installatör" ställt till, svarade de, efter två veckor(!), bara med en beklagan och att deras installationsservice helt enkelt innebär det avancerade momentet isättning av kontakt – och att de var nöjda med det.
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Bought a fridge online and payed SEK500 extra for installation. When asking the "installer" about advise for drip tray, he gave the wrong advise causing an extra two visits to physical store to rectify. Also turns out installation only meant inserting the electrical plug in the wall. When asking Elgiganten’s customer service about how installation then differs from just delivery (cheaper) and the hassle with having received the wrong info from their "installer", they just said, after 2 weeks (!), sorry we gave you incorrect information and that their installation service was just the plug insertion – and that they were happy with that.

Terrible. Slow and faulty delivery of a pricey PC - rude staff who didn’t care

Delivery delayed for more than a week and no answer from Support for a week. Watch out for this company

This has to be the worst company to buy things from online here in Sweden! I’ve bought a very expensive fridge/freezer more then a month ago. We paid extra for the delivery people to carry the item up 6 steps because we cannot do this ourselves (due to health). Not only did the first delivery person come alone but we waited an additional 2 weeks for a second delivery date (they came alone again, this time it was a girl who even said she could not carry it). Apparently there is a HIDDEN clause when buying something online even though they’d be more then happy charging us 1000kr for nothing really. Today they were supposed to finally delivery it again yet lo and behold they didn’t even show up despite me having an email confirmation for today. I had to rearrange my day to be here and I didn’t even get my fridge/freezer! We contacted the call center for a new date to which they said they’d contact us back with a new date, so far nothing… Not only that but the call center lady said they only deliver on Fridays which is a blatant lie because they have been here on a Wednesday and Thursday. Very disappointing.

I left an Apple device to be repaired as per the Apple service program. The device was returned without service and they charged me 500 SEK for it. Every other aspect of the service was equally poor.

Just pre-booked the new Ipad Pro 2021... Experience really great so far.

I will come back and share more of my experience when i get it delivered.

I recently bought a mic arm from Elgiganten. When I tried the arm I noticed it was a really bad arm. I was disappointed with the product. So I went on writing a composed review on their site describing my problem with it why I was disappointed in the product and describing the poor build quality of an item at that price point. They swiftly denied the review without giving any reason on why...

Horrendous absolutely horrendous!

I bought a nearly 11,000 kr refrigerator (GORENJE COMBI 194CM + warranty) it took nearly a month to be delivered. It was delivered 2 hours late. When it was finally delivered it was damaged. Not in the transportation it was the driver who pointed out the weird packaging and he documented it all to his shipping company so they would not be liable, so you see it was damaged before that. They sent me a damaged return because they didn’t have anything else in stock, it was unwrapped, then wrapped up again over the old wrapping. Then sent to me completely damaged item, you could see that there has also been a lot of maintenance on the fridge for example the back insulation had been pried off and put back on, there were dents and scratches all over as well.

I was told that I would get a new one but they were back ordered and that they would get the old one so I had to wait some weeks. Once they did come they were again 2 hours late and didn’t bring my replacement fridge but took theirs, they said oh we didn’t have any in stock but they didn’t informed me of this at all, I called again and they said they promised they would bring me one on the 11th and I wouldn’t have to worry. And like a dummy I fell for it, they said new fridges were being shipped out from the warehouse and I wouldn’t have to worry, they promised me to have it carried into the house as an complementary service and that they would compensate me for all my trouble.

Can you guess what happened yesterday?
They didn’t show, they sent me the sms saying they would be there I took the day off, I waited all day and at the end of the waiting time I contacted them and I was told they don't have the Fridge in stock at all and Id have to wait longer. I was livid, like furiously livid. They couldn’t even tell me the truth or even give me a curtesy email or call to inform me they were not coming and had no plans to come, no they instead sent me an sms saying they were definitely going to be there that day. It’s so disrespectful.

In the meantime I threw away my old fridge because I expected the new one and I have been living without a fridge for over a month, I missed 3 full days of work waiting for them, I had to pay for people to help me with the fridge. I have pdfs, pictures, and screen shots of all my conversations and all the damage to the fridge. I suggest to everyone don't call but use the chat service so you can have your entire communication with documented.

The worst service in the world. Ever!
I feel furious that I bought from them, never again!!! Never ever and I will inform all my friends and family of my experience.

In the end I canceled my order and will buy somewhere else. Everything I say here is the absolute truth and I have it all legally documented, every word I was told and every bit of communication including the broken promises and the late delivery times. All damage to the fridge was clearly documented as well. By myself and the shipping company.

They say that they are going to fix the issue, they accually promise it. And they also promise to get back to you as soon as they possibly can.
Then the days go by and nothing happens. So you call again, now you have to explain it all of a again and they are not able to find any records of your last call. So they now promise to make it right, and they promise to get back to you.
This goes on forever!!!!

I spit on the service of elgiganten!

Worst service ever, have to cancel my order

If I could offer negative stars I would. Ordered an oven from them with delivery. That pleasure comes with an extra 600 sek charge just for them to carry the oven from my front door 5 meters to my kitchen. Whatever. I needed an oven.

The installation guys seemed in such a rush that they could barely be bothered to ensure the plug could make it behind another cabinet to the outlet. Something I managed in under a minute.

After installation, the display wasn't working. It happens. They report it to their service then and there who contacted me later in the day saying they would all me the following day. They never have and that was 10 days ago.

Since then I have contacted them twice, taking hours of my time, chatting with useless agents who can't be bothered to answer your questions (Tevin, are you listening?) and I still have no idea when they will fix the issue. Pretty sure they installed it wrong as when I turn the oven on, the main circuit breaker in the house turns off the power so the oven is totally unusable. I have informed them of this.

They obviously don't care.

Stay as FAR AWAY from Elgiganten as you possibly can. That is unless you enjoy being mistreated and ignored.

I originally ordered a Bosch Unlimited 8 vacuum cleaner, extra battery, and extended guarantee (#2011904167) on April 6, 2021 with a promised delivery of 20.04.2021. I received a series of we can't deliver on the date promised, it has been moved to:
- 21.04.2021, then
- 23.04,2021, then
- 30.04.2021, then
- 13.05.2021, and now today 18.04.2021 to
- 10.08.2021 or equivalent to never
The vacuum was needed this spring and summer. Elgiganten should not be in the online business as they are totally incompetent. Surely they knew from the beginning that they didn't have the vacuum or that it's availability to them was unknown. They are totally unreliable.

false marketing and support personel engagge in blatant lies.
i like many other people have ordered a 3000-series gpu. The availability of this product is nothing elgiganten have control over and it is not the wait that makes me detest this company its their business praxis.

they have engaged in false marketing where it indicated that they had over 1000 in stock. then there was a small text on the site that said delivery in january. its now the middle of april and no card.

i have caught their support in so many lies that i have lost count. Some of them i can clearly tell they were instructed to say and some just to get me of their call. They have refused to give any form of transparency, they won't disclose how long the cue is, they wont give me a que number, they wont disclose delivery(unless they lie and say that they are going to get every single card that their customers have ordered at the same time and that they have never received a single card from their supplier), they wont disclose when the last card was sent out, they wont disclose when the last card that was sent out was ordered.

i hope they get slapped by a multi million sek lawsuit by ARN where every single person who ordered from them gets compensated.

It is shame for a big company!
I bought a fridge since 5/02 and it was not available in store so I had to wait till the 11/03. But somehow someone rebooked the delivery for the 29/03 without letting me know. I was without fridge AT HOME WAITING FOR MY NEW ONE. I called after 1 hour in the queue they tell me to choose any other fridge and to call them back so they deliver it asap, I do it without having many choices, the person on the phone couldn't decide if I can order the new fridge or not and told me that someone wil contact me the same day, but no one called. I waited for 3 more days and called them again, waited again for 1 hour, and the person on the phone could not decide too, and told me that someone will call me tomorrow, then I decided to cancel the order after waiting for more then one month! A big shame for a big compagny that should not make this kind of mistake because they will lose their clients without any doubt.

The Elgiganten store I have been to has a special back door outside for 'returer', this means they just let customers wait outside in the snow to do a retur. The person working at the retur desk on the other hand was very friendly and helpful.

The customer support is very hard to reach and its impossible to just cancel an order on the website.

Prices are ok, but that's about it. Phone queue is 35min long on several days, no option to be called back. The phone queue invites you to do your business online, but the online chat queue is full and won't even allow you to enter the queue...
And they do NOT accept simple email/tickets to perform a simple thing like cancel an order. Will never order from them again as something that should take 1 email and 2min to perform cost me 45min of my life. There are better stores which I will be using henceforth.

good. i ordered a ricecooker and a toaster and it came one day late but otherwise everything was good, good price and everything