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Electrical2Go Reviews 

4,858
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 502 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing and the quality of the products offered. Many people highlight the excellent service, including helpful staff and an easy ordering process. Consumers frequently commend the prompt and efficient delivery service, often receiving items quickly. However, some customers also noted issues with order fulfillment and delivery expectations. People experienced significant delays, misleading information about stock availability or delivery times, and unfulfilled next-day delivery promises. A few other people also felt that packaging was inadequate, leading to damaged goods or incorrect items being sent.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising prompt and fast... See more

Product

Reviewers mention positive feedback about product, often highlighting good quality and competitive pricing,... See more

Price

Consumers find price to be positive, with many reviewers consistently highlighting good and competitive... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the very good... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising the ease of online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They had the product in stock. Timely delivery. Good price compared to local suppliers. My only negative comment would be that the product (LED light fittings) should have been boxed up for shipment r... See more

Company replied

Rated 4 out of 5 stars

Product arrived promptly, so no complaints at all really. The only small quibble was that there was no notice of when it was to be delivered and there was nobody at home to receive it. The Delivery c... See more

Company replied

Rated 4 out of 5 stars

Very good service, only losing one star for the one week delay in the originally scheduled delivery timeline. Customer Service advised of the issue and provided options to cancel or reschedule. Very... See more

Company replied

Rated 5 out of 5 stars

These guys are exceptionally professional in dealing with their customers. Ruby went over and beyond to keep me advised on product availability. Communication was also excellent and my order arrived w... See more

Company replied



Company details

  1. Electrical Wholesaler
  2. Electrical Equipment Supplier
  3. Electrical Supply Store
  4. Lighting Store
  5. Lighting Wholesaler
  6. Ventilating Equipment Manufacturer

Written by the company

Electrical2go offers a wide range of domestic and commercial solutions, from fans and plug sockets to heat recovery units and Christmas lights. Everything you need for your business, home and garden.

For All Your Electrical Needs!

Written by the company

The best online electrical wholesaler for trade or the public!
Electrical2go.co.uk offers over 15,000 products at exceptional, less than trade prices. Coupled with our outstanding levels of service there is no better place to shop.

Contact info

Online Electrical Wholesalers & Supplies

Quality electrical supplies for trade and home at Electrical2Go online

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,858)

492 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, great price. Great company.

6 April 2026
Electrical2Go logo

Reply from Electrical2Go

Hi Sylvia,
Thanks for the feedback. We're pleased you were happy with the product, price and service.

Rated 4 out of 5 stars

Quick delivery

Lights I needed (x3) were in stock. Delivered quickly. Happy with price and service.
Should say packaging was not great and the boxes for the lights were all damaged…luckily the items themselves escaped harm and were fitted without issue. I do prefer not to rely on luck.

25 April 2026
Electrical2Go logo

Reply from Electrical2Go

Hi,
Thanks for the feedback, glad the items were delivered quickly. Sorry to hear the packaging wasn’t up to standard and the boxes arrived damaged. We’ll take that on board and work on improving it.

Rated 4 out of 5 stars

Reliable ok

Helpful ok *

15 April 2026
Electrical2Go logo

Reply from Electrical2Go

Hi Mark,
Thanks for the feedback, glad you found the service helpful.

Rated 3 out of 5 stars

Happy with purchhase, let down by customer service

Product was good and it was the best price I could find. Before the order had been fulfilled I decided I wanted more. So I sent an email asking could I combine a second item with the original order to save on postage but there still hasn't been a response even now, two weeks later. So they lost the sale and I would look elsewhere now after using them for a number of purchases

24 April 2026
Electrical2Go logo

Reply from Electrical2Go

Hi Neil,
Thanks for your feedback and for your repeat custom. We’re really sorry your email was missed and understand your frustration. We have looked into this internally to ensure it doesn’t happen again.

Rated 5 out of 5 stars

Good product

Good product, timely delivery, keen price.

24 April 2026
Electrical2Go logo

Reply from Electrical2Go

Hi David,
Thanks for the feedback, glad you were happy with the product, price and delivery.

Rated 5 out of 5 stars

Second purchase

Second purchase, inexpensive for a branded product and delivery was fast.

14 April 2026
Electrical2Go logo

Reply from Electrical2Go

Hi Philip,
Thanks for coming back to us, glad you found it good value and the delivery was quick.

Rated 5 out of 5 stars

Very good service

Very good service. The item was well packaged, appears well made and a bit cheaper than some competitors.

11 April 2026
Electrical2Go logo

Reply from Electrical2Go

Hi Peter,
Thanks for the feedback, glad you were happy with the service and found it good value.

Rated 5 out of 5 stars

Outside sockets

Excellent service and easy to use website offering exactly what I needed.

7 April 2026
Electrical2Go logo

Reply from Electrical2Go

Hi John,
Thanks for the feedback, glad the site was easy to use and had what you needed.

Rated 4 out of 5 stars

Good web site excellent pricing…

Good web site excellent pricing delivered more or less on-time. Recommended

31 March 2026
Electrical2Go logo

Reply from Electrical2Go

Hi Arthur,
Thanks for the feedback, glad you found the site easy to use and the pricing competitive. We appreciate the recommendation.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, when organising my return of some of my order.

15 March 2026
Electrical2Go logo

Reply from Electrical2Go

Hi,
Thank you for your feedback. Glad we could help with your return and make things easy for you.

Rated 1 out of 5 stars

Avoid

Felt required as in trade needed to write this and i am sure they will gloss over with a reply. Ordered two item a drum 1mm cable and fused switchplate. Confirmed by phone call before ordering that items in stock, ordered on the 7 /4/2026. Chased order told takes 3 to 4 days to recieve. Chased again but staff lied as said order went on 13th but according to tracking not even picked up. Yet again phoned and now completed job made excuse as forgot to get scanned. Finally recieved order 15th (3 /4 days ? ? ) never touch company again espically lies told

16 April 2026
Unprompted review
Electrical2Go logo

Reply from Electrical2Go

Hi Jon,

Thank you for your feedback and we’re sorry for the frustration caused.

To clarify, the order was placed on the 8th and the items were stocked with the supplier, as stated on the product page (“Supplier stocked item – ordered upon purchase”). The stated lead time is 3–4 working days (Monday to Friday, excluding weekends). The order was dispatched from our warehouse on the 13th, however it was not scanned by DPD until the 14th at their depot, which resulted in a one working day delay. We will also be feeding this back to DPD regarding the delay on the shipment.

We understand how important timelines are, especially when working to a schedule, and we apologise for the inconvenience caused.

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