Einhell Reviews 

Einhell scariffier. One star for looks, that's it, 2 year warranty, what a joke, mine blew up in less than 2 hours, whiteout a doubt the worst machine of any type I have every bought.
Complete waste of money, fit for a skip in less than 2 hours, avoid at all cost.

BOught a petrol lawnmower which has never stopped having problems. Returned it to get fixed but still not working Properly. Very bad service for an expensive product!

The Einhell multi function strimmer and chainsaw is good as long as you are over 175 cms tall. It is very heavy and does take into account people of smaller stature. Very disappointed with this as there is no way to shorten length ( tried this with the shortest length possible) and still too long. I like Einhell products bit this one is the worst possible and causes backache, poor posture and possible damage to ones limbs

DO NOT.DO NOT.WASTE.ONE.Penny on anything this company produces.they say built in Germany. Obviously manufactured in China.
I fell for it yet again.
Makita.festool.milwaukee.dewalt.Cant afford then don't dont buy cheap lookalikes.They are more expensive for a reason.Get smart people.

No better quality wise than a cheapo from Wilkinsons or Argos Value range etc... Got a corded drill and paid £50 which I thought would give me a decent quality tool, on par perhaps with a DeWalt or Makita etc.. How wrong I was, low quality plasitc case that looked and felt cheap, silver paint (supposed to look like brushed-alloy but a lot worse) that chipped off with the slightest contact with hard surface, bearings in the head started to whine after an hour or so of average use, going back for a refund at less than two weeks old...

Einhell Battery Grinder.
It’s a joke and should never have been released for sale. Not fit for purpose. The 1.5ah battery lasts 4 mins if you lucky, constantly cuts out if you attempt to put any pressure on. The Sun cuts through metal faster. Avoid at all cost.
Buy Milwaukee You get what you pay for.

Bought a brushcutter through Toolstation. If I cut anything more than a blade of grass the cord snaps. The automatic line feed does not work so had to take the head apart and physically feed it through each time the cord snaps. Fitted blade and then found that the air filter casing and air filter fell off - couldn't find the screw that holds it in place so had to arrange to return it. Long story short the customer service from Einhell was poor and frankly insulting.

Bought a drill, battery pack failed in 2 weeks and toolstation replaced. About 2 weeks out of guarantee the drill itself failed. Annoyed but liked the drill...and still had two Einhell batteries, so (foolishly) bought a second drill which also failed just after a year.
They look like sturdy German design but are junk and not up for anything beyond hobby use. Won’t be buying any of this brand again.

had an einhell varrito for Christmas last year.used it one in the summer for light sanding.last month to trim a small piece of thin ply. yesterday it stopped working..Rang customer services informed them I didn't have a receipt as it was a present.sorry can't help.
messaged einhell no reply.the production date is clearly marked on the machine so is still well within warranty.do I buy another varrito.or get rid of the charger and batteries and get a better make???

I previously written a review about Einhell in Trustpilot and they asked to be contacted privately which I did. My review was in regards to a new petrol trimmer that leaked petrol all over my shoulder on the second use. I also mentioned the bad experience that I had with their customer services team member that hanged the phone during our conversation. After receiving the reply from Truspilot I thought to give them a chance to put things right. A guy called Chris Beckinsale followed up my case and below is the demand I made before returning the product back to me.

1- The product is 100% safe to use
2- There is no risk of petrol leaking again in the same way it did before the repair
3- In the event of the product causing any injury or damage to the user or their property Einhell takes full liability.

To my shock Einhell couldn't guarantee any of those points. Instead they provided me with a long answer that doesn't hit the nail on the head. The bottom line is that I'm asking them to guarantee me that their trimmer is 100% safe and the reason why is simply because of my own terrible experience with their product. In my case it was a Near Miss but could have been a very different story. Lucky enough the petrol leaked just after start so the engine wasn't hot, if it happened later it would potentially catch fire and would have been impossible for me to escape unhurt due to the fact that I had the belt on.
I have purchased products from other big names before but never had any experience as bad as this one. Truly disappointing experience starting from the product quality and a terrible after sales service that leaves you speechless. To make matters worse they haven't investigated the issue, at list no one has come to see me to check how this happened. I suggest that Einhell changes their name to InHell. That would be a very popular name.

Two companies is a joke.
Toolstation one of their suppliers must have been paid back handers.
Under sale of goods act 1974 no company can refuse to take back faulty goods.
Tool station refused as the strimmer I bought even though I drained the fuel they could not take it back . EIN HELL model started to come loose making squeal noises.
Now two companies are to fall foul of the HSE act . Iv stopped the use of the strimmer for safety reasons ie FIRE RISK.

Use for domestic only as I use STHILL for my buisness

DO NOT BUY ANY OF THIS CRAP FROM TOOLSATATION OR ANY STOCKISTS OF EIENHELL PRODUCTS. Time to dent the ceo proffit

Mini saw lasted 18 months
Hoover lasted 6 months
Multi saw lasted 8 months
Heat gun lasted 11 months
Total rubbish.
All ended up in the skip
Unhelpful supplier, apparently I'm misusing my stuff. All dewalt stuff still going strong after years of reliable service. Avoid!!!

Don't, what ever you do, buy anything from this company.

I bought a leaf blower vac from Aldi, which was manufactured by Einhell and had a three year warranty. after 18 months it stopped working. I contacted their customer service department and they said they would deal with it, they asked me for the model number which I gave them, they then said I needed to fill in an online claim form. Einhell sent a n email with a link to the form, the link didn't work, I copied the link address it still didn't work, they sent another email with a the customer service email address. I photocopied the receipt and sent it along with all the information the required. I got an email saying they would replace the machine if i removed the rating plate and posted it to them. the next day they sent an email saying they wouldn't replace the machine but they would refund the purchase price by cheque, I explained to them that our local bank branch had closed and I would have a 45 mile round trip to put the cheque, then i would have to take the faulty machine to the council recycling depot to get rid of it, another 10 mile trip. then i still had the problem of finding a replacement machine. further more I told them that I was 70 years old and in poor health their reply was couldn't care less and I could take it or leave it. the customer service woman I spoke to, to complain was unhelpful and arrogant and insisted on talking over the top of me all the time.

We have an ongoing issue with an Einhell lawnmower which we bought to replace a previous Einhell mower which had always been satisfactory and done the job. We decided to stick with the make we knew - German engineering etc etc.
Well, this model - GC-PM 47 S HW - has proved to be an absolute waste of money. Every pass across our lawn, the grass shoot clogs up so the collecting box is basically a waste of time. They even supply a tool to clear the opening, so they know the design is sadly lacking.
Well, deciding to take the matter back to Einhell, we contacted Customer Services, firstly via email....no response, nothing. So then by phone. This time the girl (Laura) said she would get back to me after speaking to the workshop. Guess what??? no reply, nada, nowt.
Anyway, to cut a long story short, and only by being persistent and perservering with the most uncooperative Customer Service personnel I have ever had cause to deal with, we got the mower collected and returned to the workshop -"for repairs". We even sent them a video of the grass clogging up to explain what our issue was.
Well, we are now 10 days down the road since they received our mower back, and.....surprise, surprise, no phone call from them, or even a snifter of where our mower is, or what has happened to it. Laura has 'kindly' offered to ring the workshop and find out what has happened to it (that's after 3 previous phonecalls in the past 2 weeks for updates) and has agreed (reluctantly) to ring me back today......well, I'm not holding my breath, because based on the past month, I don't think anyone in Einhell Customer Services actually knows ANYTHING about customer service, or what is expected in their job description.
The end point is, our past experience of an Einhell item was good, the mower never went wrong and we never needed to use Customer Service, but BEWARE, if you do ever need to contact them, don't expect ANY service at all

Purchased a chainsaw from Toolststion on 9th July used chainsaw for 3 minutes and it stopped working. Phoned Einhell direct to arrange its repair as suggested by Toolstation. Einhell customers service was unhelpful, sent me an email form to fill in but couldn’t get it to work and apparently that’s my problem not theirs! Very aggressive girl on the phone kept telling me I had to upload my receipt and email to another department. Still no contact from them. Going back to toolstaion now to complain again.
Would never buy another of their products as the after service is rubbish and to be honest the tools aren’t great either.
UPDATE: Tried to reply to the email they asked me to respond to. It just bounces back. But thank goodness for toolstaion they gave me a full refund.

Petrol lawnmower went wrong after one season.Contacted repair agent,sent proof of purchase by email and post.Result - Nothing. It is now in skip and I have bought a Honda proper job.Einhell service stinks!

(Email sent to Einhell Germany)

Good morning. I contact you from Argentina in relation to a problem with the technical service provided to Einhell tools.
I bought some time ago an Einhell pressure washer, which stopped working properly after 6 months.
For more than 6 months I have sent the equipment, which is under warranty, for repair at an official Inhell service in the city of Rosario, Argentina. The same is Summimaq.
Today, after 6 months of waiting and after insistent claims to Einhell Argentina and Summimaq, first for the validity of the warranty, then for the cost of the repair, then for the lack of spare parts, is that it has not been given solution to the problem.
Not only am I ashamed that a company like Einhell has such a poor technical service, but also generates doubts about the quality and seriousness with which its tools are produced and sold.
In synthesis, today I have delivered the equipment in the same conditions in which I take it to repair and have only replied that they never received the necessary spare parts from Einhell to repair the equipment that is under warranty.
I decided to write to the parent company to test your dedication and vocation of customer service.
I hope to solve this problem as soon as possible and I offer to provide all the data, emails and other information related to this problem, which I have collected during my contacts with Einhell Argentina and Summmimaq.
Without another particular,
Mariano Carello
Rosario, Argentina

For starters I have never written an on line review for ANYTHING before....so this gives you a sense of how poorly I feel I have been treated by today's call handler, certainly not call handler of the year material. Indifferent and passive agressive - pushing all responsibility back onto the customer.
Over the the last couple of years I have generally been upgrading my tools (garden and domestic) to Einhell. I loved the idea of battery xchange range and have been a great advocate. Today had a problem with battery grass strimmer, so thought I' d call customer services. The product is about 18mths - 2 years old. Explained the fault and asked if there was anybody that was local to look at it. Response was if it over 2 years old, nothing we can do for you. I stated I wasn't sure, could she not look it up by date tagged serial number. Nope receipt is proof of purchase and therefore warranty. Not sure where my receipt is.... so asked for local accredited repairer (as per original enquiry). We dont have a list of repairers you will have to visit them to find out! REALLY??!! Customer services WHAT A JOKE!

The phrase merchantable quality comes to mind, will be taking this as fair as possible but if today's phone angel is anything to go by- that won't be very far. Shame on you Einhell.

So disappointed after having probably best part of a grand with this brand. 1 loyal customer lost.

Never bought a Einhell product before and certainly will not be doing so again. I would recommend paying a little more for a better quality brand.
You do get what you pay for from my experience after purchasing a Einhell 139cc 46cm Petrol Lawnmower. States "quick start" but unfortunately after attempting to start it several times over three days, mine never sounded like it was ever going to fire up. Once you have put petrol and oil in your retailer cannot accept a return and you have to then deal directly with Einhell.
Dealing with Einhell was just dreadful and I found their customer service appalling. Initially from contacting them and having their courier pick the mower up as arranged all seemed ok and they confirmed that the mower had been received in their warehouse/workshop two days later. I then heard nothing and over the next two weeks i called Einhell customer service on three occasions only to be told each time " we are waiting for the ticket from the workshop, so they can confirm the refund. It took three weeks to get a refund due to Einhells incompetence and what I can only describe as dreadful customer service.

A couple of years ago I bought an einhell wet and dry vacuum , mid may2019 it stopped working. As the machine was still within the 3 yr warranty period I contacted Einhell UK. Having seen many reviews I was a little worried about the response I would get.
How surprised was I, They were helpful from the start, quick and efficient, and I now have a replacement machine. So thanks for great customer service..... Especially Alison Harrison