Einhell UK Reviews 1,389

Excellent service and Candice in aftercare sorted my query with my strimmer immediately. Thanks Candice for your diligence and quick action. Strimmer works fabulous too. Thanks

Have a number of Einhell products, as I consider the quality, value, and the before & after sales support to be excellent. Recently purchased a lawn spreader via Amazon and found a small component missing. Could have returned everything to Amazon but the product was low cost and didn’t warrant the cost of replacement, so contacted Einhell, and almost by return I received the missing item. Just another example of Einhell’s after sales support.

I have some Einhell hedge trimmers I bought about 10yrs ago. They have been great and reliable. The other day the motor brushes had worn out so I contacted Einhell and they quickly replied with details of replacement brushes. I am amazed with their great service.

Mower motor problem. Collected following day by carrier (must be boxed so keep all packaging and receipts). Fixed and returned within 5 days. Exceptional and swift resolution under warranty. Might be worth considering informing customer of work carried out before returning it. I wasn't sure whether it had been fixed or not.

Fantastic and professional service . Emmy was quick and efficient . I’ll recommend to my friends at 10000%

I had a problem with my Einhell Brushcutter, my case was handled by Emily in a very helpful and professional manner.
In no time at all my problem was sorted and my machine is up and running again (as good as new).
Great Customer Service !
Would recommend to all my friends.

I am relatively new to using Einhell products. After researching cordless lawnmowers I chose to order their smaller battery lawnmower through Amazon and am delighted with my purchase. After receiving and using my mower I am still really pleased with my choice, it arrived well packaged and was easy to assemble. I ordered their smaller battery pack and it charges quickly. The cutting box fits and works a treat. Their customer services responded quickly to a query I raised regarding the extended warranty and the folding handle. Would I recommend Einhell? Yes definitely. I am very pleased with my purchase.

As I live on the Wirral I dropped my belt sander into the arrowe park repair centre - the repair engineer was amazing and my sander was repaired and mailed back to me within one day !! Einhell are great and I am so glad I have 7 other einhell tools. - many thanks Einhell repair shop

I had a query about my lawn mower, had a prompt reply to my email and your staff were able to help me with a replacement carburetor. I cant thank them enough for the help and support they gave me.

I have purchased a product from Einhell UK, and the first Courier involved has still not delivered the product after seven days. Einhell kindly replaced the product, and the second Courier involved, not the same as the first, required constant chasing before the delivery was made this morning. I was fortunate my contact at Einhell UK was Candice, who did everything within her power to ensure a satisfactory outcome. Well done Candice, and thank you.

I received a very prompt reply to my enquiry and was given clear concise advice. This resulted in me getting a replacement lawnmower under the warranty.
The customer service employee was helpful, courteous and patient while I searched for all the relevant information.

I purchased an Einhell lawnmower less than a year ago, and despite I am not a regular user, the performance has been very disappointing. The battery now lasts no more than 20 minutes, and the machine frequently stops every 45 seconds, requiring constant restarting. This makes it extremely frustrating to use. Based on my experience, I would recommend investing in a more expensive and reliable model, as this one, priced just under £120, has not met expectations.

Purchased a mower 5 days ago. Battery charger lights worked initially, used the mower once now the batteries won't charge,no indicator lights. Contacted customer service,answered by AI! Finally spoke to a human asking for help. Just told to use online warranty claim. The form is complicated , not very helpful at all. Update,.. after 3 emails and 2 phone calls Connor contacted me , I thought this would solve the problem, NOT SO. I now have to complete a claim form and wait(heaven knows how long) for my claim to be processed!!

Absolutely phenomenal back up service!
I recently purchased a ROUTER and when it arrived it only came with 6mm or 8mm collets, however, in the UK we only use ¼" bits (6.35mm), I realise that Einhell being a European manufacturer might not use imperial sizes, but was still a little frustrated that this product was available even though my bits wouldn't fit it without purchasing a 6.35mm collet.
I sent an email to Einhell and 'Emily' responded directly and replied that they were aware of the situation and posted me a collet, free of charge, which arrived within 24 hours.
Excellent service, I will continue to add to my numerous Einhell tools.
Thank you Einhell and Emily.

Einhell were fantastic at sorting out a faulty part, thank you Connor who dealt so professionally with my enquiry. They were so easy to contact, did not quibble about the faulty part itself but very kindly agreed to send out a replacement for free, which I received super quick two days later.
Never had such excellent customer service from a company, due to this I would not hesitate to buy Einhells products again, the fault itself was the battery not the main product which I’m very fully satisfied with. Thank you Einhell, six stars for you!

Excellent company to deal with. Helpful knowledgable staff who will go extra mile to help you. Despite my numerous questions they were always patient and helpful replying to my emails in a timely manner.

Had an issue with an item just purchased. Contacted Einhell Customer Service and spoke with Candice.
She handled the issues exceptionally and professionally well. She had the item uplifted and replaced within just a couple of days. Sadly it's very rare you get this type of service anymore, so job well done to Candice & Einhell .... now my "go to" brand.

I recently purchased a refurbished lawnmower from Einhell that had a very minor problem, upon contacting Einhell this issue was sorted out instantly, the service can only be described as exceptional, the agent who dealt with the problem (Candice) was extremely professional, courteous and efficient, it was a true breath of fresh air and a very pleasant experience all around, well done Einhell and well done and thank you Candice A+++++ 😊

I wanted to order some replacement parts for my electric saw. I emailed a query and received a very quick and helpful response. I then found I needed some more help and once again, this came back very promptly and enabled me to buy the item I needed. No fuss, just excellent customer care - thank you!

I took delivery of an Einhell Cordless Lawn Mower 63L GE-CM 43 Li M Kit after ordering through B&Q. When the mover arrived one of the front wheels had shattered. I contacted Einhell through the B&Q site for some help and was promptly assisted by a very helpful customer rep called Candice. I was sent a replacement wheel immediately and my mower is now fully functional. A great experience overall.