Einhell Reviews 

I wrote a critical review of the lack of availability of parts for an Ozito Mitre saw and Ozito’s appalling customer service in sourcing those parts in March 2026. Einhell replied to my Trustpilot complaint and offering to help. I wrote as requested with details but heard nothing. No surprise that poor local after sales service emanates from the parent company. I would urge anyone thinking of buying Ozito products to buy another brand.

Since the reviews are already disastrous and everyone has said it all, I'll just join in. Disastrous attitude towards customers, false warranty, after announcing a lawsuit they lie that the device was not broken after a nearly dead head fell off due to an electric shock from the vacuum cleaner. Very unprofessional and rude, no one even apologized or showed any compassion. The tools are poor quality garbage that should not be bought, the only reason I bought it was thinking it had a warranty which turned out to be false, for another device they offered to buy parts for 70€, the device itself is not worth that much.

I recently bought a Einhell mower from Amazon which stopped working properly when I contacted them said the could'nt repair and gave me a full refund so I contacted Einhell who agreed to honour warrenty they arranged collection and to my surprize after inspection sent me a brand new mower. I think the result was amazing.
So THANK YOU.👍

We purchased a petrol scarifier/aerator GESA1335P in 2021. It has only seen occasional use yet after 4 years the drive shaft is worn to such an extent it will no longer turn the rollers. This indicates very poor build quality. I contacted Einhell service department to see if we could get it repaired and a replacement parts and basically they told me the machine is a write off. Very disappointed with Einhells response.

I have tools in the Mod X1-1h series and for the third or fourth time has the charger died. With three batteries, several tools I can not find a new charger. Why does Einhell change the charging stations so often . I have like 4 or 5 different batterytypes. I will now go for another brand that is not changing their charger every year.

Exceptional performance and traditional customer service. I have purchased a lawn mower via the Einhell ebay store. The machine was delivered quickly and has performed well with no issues with the batteries. However, I recently lost the safety key rendering the machine non functional. I got in contact with Einhell via the ebay store and asked if I could purchase a replacement. The person who dealt with my enquiry, Candice, was exceptional- she located a replacement and sent it free of charge on a next day service. It's rare to get such a quick and helpful reply from companies these days and Candice is a shining star. I should also add that I have an Einhell circular saw and a strimmer, which were purchased from Wickes and I have had no issues with performance or build quality and battery life has been very good. I have been so far very impressed with the Einhell customer services and products that I am looking to built up my collection and make greater use of the power x change battery interoperability. I am somewhat surprised by the other negative reviews as this has not been my experience at all, just the opposite.

Good grief wheres the safety button it nearly took my toe off. Honestly how has this passed uk standards. Picked it up by button handle like i do with my other strimmer the thing started up happened so quick. So thumbs up take battery off it to carry it, and use black handle only to carry it. No safety button its not press a button then squeeze starter on handle. Ridiculous.

Bought an jigsaw through Amazon and after using it lightly 3 times it started to smoke boarding on catching fire,tried contacting there office in Germany but got fobbed off to there UK site.
Shocking customer service and even worse goods
Update...after going to the hassle of emailing the address provided via trust pilot they turned around and done the same thing,don't waste your time contacting there customer complaints or better still don't buy there goods

Bought an Einhall battery(18V 2.5Ah) drill. Battery packed in after 2 charges

Dear Sir or Madam,

I am writing to formally report an unresolved issue regarding Enhel products purchased in November and to request a definitive solution.

In early November, I purchased an Enhel cordless screwdriver kit with battery. I received the product in mid-November. At the same time, I also purchased other Enhel products, including both corded and battery-powered tools, such as a jigsaw and a heat blower, which are also battery-powered. These two products were delivered without batteries, as they were intended to be used with the battery from the screwdriver kit.

However, since the first day, the battery from the screwdriver kit has never functioned. I have left it charging for several hours on multiple occasions, and it does not charge at all. I own battery-powered tools from other brands and have sufficient experience to clearly determine that this battery is defective and does not hold or receive any charge.

As a result, I currently have three battery-powered Enhel products that I have never been able to use. Since mid-November, it is now February, and the three-month warranty period is almost over, even though I have never been able to use the products due to the defective battery.

I have contacted Enhel Brazil’s support team several times via email and WhatsApp, without success. A service request was opened, and I was instructed to send the battery along with the charger for evaluation. I did so, but the problem was not resolved. The battery was returned in the same condition as before.

The battery continuously blinks, including the button light, does not charge, and does not power any of the three battery-powered tools—not even for a single second. At no time does the battery hold any charge.

Currently, I am being asked once again to send the product for another analysis, which would be time-consuming. After almost three months of ownership without any resolution, I am no longer willing to send the product again. I expect an alternative and more effective solution.

I am also unable to speak with anyone from management or a supervisory level who could resolve this matter. I remain restricted to contact with customer service representatives, who have not been able to solve the issue.

All my products are new, unused, and still with their original labels. I would prefer not to go through this kind of inconvenience with the brand. I also own two other Enhel corded (127V) products that work perfectly, and I genuinely like Enhel products.

I would very much like to have a positive experience with the brand. Unfortunately, this has not been the case—neither with the brand itself nor with the company responsible for support in Brazil.

I respectfully request your assistance or a definitive solution to this matter, as the local technical support has failed to resolve the issue.

Thank you for your attention.

Biscuit joiner, Bought from Einhell shop at Amazon, advertised with case, came without case, cant contact Einhell through amazon, now have the hassle of returning product.

Purchased this Saw for use on smaller timber and very pleased how well the saw cuts and performs overall.
been using for a few weeks now and all good

If I could put less than one star i would Einhell are an awful company I bought an electric chainsaw that set on fire that I've barely used and had for a year. I filled there complicated and long winded form out then spoken to customer service on the phone, they then proceeding to tell me that i needed to fill out the same form again, I've emailed and still nothing they are just fobbing me off as they clearly are
avoiding giving me a refund, other brands such as titan gave me a refund straight away far better machines also I've seen other reviews on here the amount of poor reviews says it all what an awful company AVOID!!!

Worst piece of equipment I ever purchased , I went with the automated lawn mower and it’s horrible runs around doesn’t cut , runs around like it’s looking for a dui . App doesn’t do anything other than make it go , in the technology world we live in this is crap

I bought a pruning shear and batteries from Einhell via Amazon. After a couple of months 2 of the drive sprocket teeth snapped clean off.

On inspection the drive sprocket is a cast item of dubious quality and in my view not fit for purpose.

I contacted Einhell who after several emails told me that it was Amazon’s responsibility, even though Amazon had told me the repairs should be carried out under the Einhell warranty.

It took a while, but eventually Amazon agreed to provide a refund.

Note to other purchasers out there …. Just don’t buy
Einhell products. It should not be the sellers responsibility to carry the financial burden of defective goods. If you buy direct from Einhell things might be different maybe, but it’s morally wrong in my view to sell products on Amazon without telling the buyer that the manufacturer warranty does not apply.

So to conclude, a whole load of hassle, email tennis, phone calls. Life is too short to deal with companies like this, you might as well just buy a cheap and cheerful Chinese one and treat it as disposable.

Bought a Einhell Strimmer. Used it 4 times in 3 years. Now the threads are shred on the pull cord housing. Einhell won't repair for free despite it hardly being used. It's just outside warranty by a week. I suspect poor quality materials although it states it's German ? Even wrote to their Director.

Since posting on here Einhell has reached out again and helped me out by replacing the strimmer with a refurbished one. Ashley in customer service has been very helpful. Thanks Kevin

I have had several items from Einhell and generally found them to be okay. Unlike several reviewers on this site I have recently had exceptional service for a replacement part I had purchased from Germany but was having difficulty fitting it. I was given advice over email but was still not able to fit it. I returned it to their service department and their engineer replaced it and sent it back in working order. I give them 5* for this service.

Dissapointed. The freelexo 600bt only worked for three summers. Called the swedish Einhell service only to find out that they only repair on guaranteed matters, which you must register for within 30 days after purchase. Nobody told me that.
Dissapointed. The next robot wont be an Einhell.

My Einhell lawn mower was sent to service three times. After two unsuccessful repairs, I sent it again to Einhell Croatia, who organized the pickup themselves through a contracted courier. The batteries were inserted into the lawn mower and properly packaged – this was also confirmed by the courier.

Later, the service called me and claimed the batteries were missing from the mower.

Although they initially agreed to refund my purchase, they have now changed their mind. They want to return the mower (without the batteries) and are demanding that I send the batteries – which I cannot do, because they were already included in the shipment.

Customer support is extremely poor – they don’t respond to emails, only call by phone, and never offer any concrete solutions. No one takes responsibility.

Very disappointed with the entire experience. Not recommended.

Had a small problem with product but this was rectified immediately Great service Highly recommended