I had an issue with my card details they were out of date, a eflow staff member mis-informed me that it would all be gone through on the next payment when i updated my details, naturally... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have been scammed before by a fake Eflow account. Had to change my card details . Rob was very helpful with this. Unfortunately my wallet was stolen in early Dec and the same issue arose with my acc... See more
Company replied
Poor technology implementation. I fill in everything on a page to pay the bill, and then it tells me I've not filled in a field that is not shown or available. Seems like a poorly outsourced solution.... See more
Company replied
I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all is... See more
Company replied
Company details
Written by the company
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Contact info
P.O. Box 13294, South City DSU, Cork., FCK7528, Ireland
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3.5
Average
497 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Absolute hopeless website
Absolute hopeless website. Errors constantly advising to use correct card type.
Then no matter what option and payment is processed the payment fails despite the correct details used. Absolute shame of a system designed to get the most penalties out of people.
Hate spending the 9 minutes minimum from all the automatic lines that are used when you call in on the phone line.
Fix your ... self ... and sort the website instead of making life hard for everyone. Cowboys!
29 March 2025
Unprompted review
Reply from eFlow
Dear Jason,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustrating experience you've had with our website and payment system. We understand how important it is for our users to have a smooth and hassle-free process.
Your comments about the errors and payment issues are very valuable, and we will pass them along to our technical team to help us improve.
We truly appreciate your patience and understanding. If you’re willing, please contact our support team directly, so we can assist you personally and address any outstanding issues.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thank you again for your honest feedback.
Marta
eFlow Customer Service
Reply from eFlow
Hi Conor,
We're very sorry to hear about your experience. We take your feedback seriously and would like to resolve any issues.
Please contact our support team so we can assist you further.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Possible fraudulent letter
I’ve received a STR for toll charge on M50. I haven’t been in Dublin plus the car was traded in to a BMW dealer 3 weeks before the date I was allegedly on the M50. The letter said to go to their website and navigate to “Contact EPC”. This option is not on their website. How am I supposed to contest this when I can’t contact them?
10 April 2025
Unprompted review
Reply from eFlow
Hi Carol,
Thank you for reaching out and sharing your concerns regarding the toll charge on the M50.
We understand how frustrating this situation must be, especially since you weren't in Dublin and had already traded in your car.
To dispute the penalty notice, you’ll need to get in touch with Euro Parking Collection (EPC) directly. You can visit their website here: www.epcplc.com/communication, and their team will review the issue and help resolve it.
If you prefer, you can also call them at +44 (0)20 7288 9740.
For any other queries, you can contact eFlow at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I transfered my private registration…
I transfered my private registration number to my new vechile and used my toll tag as usual. Then received penalty notice and added fees as I had not changed my vechile details online. Tried contacting eflow to explain but after several phone call to them and hours wasted. I decided it wasnt worth wasting anymore time and just pay twice with added fees (eflows preferred resolution to all queries) €€€€
25 December 2024
Unprompted review
Reply from eFlow
Hi Barry,
Thank you for taking the time to share your experience with us.
We’re really sorry to hear about the hassle you faced while updating your account and the subsequent penalty notice.
We appreciate your efforts to reach out to eFlow, and we’re sorry that it didn’t lead to a quick resolution.
Your feedback is important to us. If you’d like, we’d be happy to assist you further. Please feel free to reach out directly, and we’ll do our best to help you sort this out.
Thanks again for your feedback, and we hope to make your next experience a much smoother one!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Eflow
Eflow, not fit for purpose, a disgrace, the sooner the toll is scrapped the better. Are you listening politicians?
23 March 2025
Unprompted review
Reply from eFlow
Hi Sean,
Thank you for sharing your feedback.
We understand your frustration wand appreciate your honesty.
Your concerns are important, and we encourage you to reach out to your local representatives to ensure your voice is heard.
We're here to help if you have any further questions or need assistance!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
We had a specific issue to deal with…
We had a specific issue to deal with and Cian was totally prodfessional in handling the issue.Cian showed great undertsanding with our issue and resolved the problem starightaway
Thank you Cian
21 March 2025
Unprompted review
Reply from eFlow
Dear Aoife,
Thank you so much for your kind words!
We're happy to hear that Cian was able to assist you professionally and effectively with your issue. It's always our goal to provide great understanding and quick resolutions for our customers.
If you have any more questions or need further assistance, please don’t hesitate to reach out.
Thanks again for your feedback!
Thanks,
Marta
eFlow Customer Service
The M50 has been paid
The M50 has been paid, but I keep receiving letters that it wasn't, with hugely increased amount. Even after sending receipts to them. Unbelievable service, they want to just rip you off.
21 February 2025
Unprompted review
Reply from eFlow
Hi Rafal,
Thanks for sharing your feedback with us!
To help sort this out, we’d recommend getting in touch with our eFlow Customer Support team directly through our official contact channels. That way, we can look into what’s happened and get things resolved for you.
There could be a few reasons why you got a penalty notice even if you’ve already paid. For example:
- The payment might have been made after the deadline.
- The wrong license plate number could have been entered during payment.
- The payment might not have been applied correctly in the system for some reason.
We’re really sorry for the hassle this has caused and appreciate your patience while we sort it out.
Just a heads-up—we can’t handle complaints through Trustpilot, so please reach out to us directly.
You can find all our contact details on our website: www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Friendly and very helpful agent
I was so lucky to get in touch with the same agent Niamh twice! She first helped me with ordering a new tag holder as I was unable to get through tolls outside of the m50. This week then as I am still having issues she was able to order me a new tag! So lovely and friendly and above all helpful :)
4 March 2025
Unprompted review
Reply from eFlow
Hi Niamh,
Thank you so much for your kind words!
We're really glad Niamh could assist you with both the tag holder and the new tag. It’s always a pleasure to help, and we're happy to hear that you found the support helpful and friendly.
We’ll make sure to pass your lovely feedback on to Niamh—she’ll be thrilled to hear it!
If you have any more questions or need further assistance, don’t hesitate to reach out. Wishing you smooth travels ahead! 😊
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Penalty point accumulated
Had an issue where I forgot to update my address and transfer tag details to my 2nd car and had accumulated penalties in the process. Spoke to Eddie/Eddy and he was honestly a star, couldn't have asked for better customer service, he over delivered and I left the call extremely happy as he was able to fix the issues. Give that man a raise.
28 January 2025
Unprompted review
Reply from eFlow
Hi Larry,
Thank you so much for sharing your positive experience with us! We’re happy to hear that Eddie was able to assist you and resolve the issues to your satisfaction.
Your feedback is greatly appreciated, and we will be sure to pass along your kind words. Thank you again for taking the time to share your thoughts, and we’re happy to have been able to assist you.
Should you need any further assistance, please don't hesitate to reach out. We are always here to help.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Toll paid and still letters
Toll paid. Now letters saying it wasn't. Proof of payment sent. More letters saying not. Phone number outside ROI not connecting.
Extremely poor service.
25 January 2025
Unprompted review
Reply from eFlow
Hi Brian,
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience you've experienced. We understand how frustrating it must be to receive conflicting communications after you’ve already made the payment.
To assist you further, we recommend reaching out to our eFlow Customer Support team directly through their official contact channels. They will be able to investigate the situation and resolve any discrepancies regarding your payment.
We appreciate your patience and understanding as we work to ensure this is handled promptly.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Heads they win, tails you lose
I visit the Republic from the UK to visit relatives and sometimes take my car. To avoid any penalties, I decided to register with Eflow having (naively) believed their comments regarding the benefits of registration. So, I had one journey only (there was nothing else on their system)which I paid less than 2 hours after it was made. A month later I receive a penalty notice for that journey which Eflow maintain wasn’t paid on time. I appealed and a month later have not received a reply. Indeed, if you contact them again, that’s treated as a new query and you go back to the end of the queue. What a clever way of ensuring Eflow never have to answer anything! It also ensures that their cash flow is assisted by holding onto your money for as long as possible.
Interesting response. All the protocols regarding complaining have been followed by me. It looks like they don’t resolve complaints period, let alone through Trustpilot.
6 November 2024
Unprompted review
Reply from eFlow
Hi Colin,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience and frustration you've experienced. We understand how important it is for these matters to be handled quickly and transparently.
Please note that you need to dispute the penalty notice by contacting Euro Parking Collection directly. Please follow this link www.epcplc.com/communication/. You can also call them on +44 (0)20 7288 9740.
They will investigate the situation thoroughly and ensure that the matter is resolved appropriately.
Please note that we are unable to address complaints via Trustpilot. If you would like to discuss the matter with eFlow you can contact our Resolver Team at 0818 50 70 50 (or +353 1 4610122 if you are calling from outside of Ireland). Their lines are open Monday to Friday, from 9am to 5:30pm. A member of their team will be happy to assist you!
We appreciate your patience and understanding, and we hope this situation is cleared up soon.
Thanks,
Marta
eFlow Customer Service
I had the best customer experience when…
I had the best customer experience when I called eFlow this morning and was looked after by Roisin. It was 9am on a Monday and Roisin was so very helpful, professional and efficient. It felt like a Friday call as Roisin also very engaging and a great ambassador for eFlow. I hope this positive feedback is relayed back to Roisin. Excellent example of great communication, customer service and imparting a very positive image for eFlow by Roisin.
20 January 2025
Unprompted review
Reply from eFlow
Hi James,
Thank you so much for taking the time to share your wonderful experience with us! We're happy to hear that Roisin provided you with such excellent service. It's great to know that she was not only helpful and efficient but also created a positive and engaging experience, even on a Monday morning.
We will certainly pass along your kind words to Roisin – your feedback means a lot to us and will be a great motivation for her. Thank you for recognising the value of great communication and customer service.
Should you need any further assistance, please don't hesitate to reach out. We are always here to help.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Thank you
Dealing with call centres is a horrible experience generally but when I had to call eflow tonight the experience could not have been better. My elederly mother had made a problem with her bill after getting scammed before Christmas and we called in to get it sorted. I was greeted by Padraig who could not have been more friendly and helpful from the very start. He managed to get everything sorted, answered every question we had (and there were quite a few) immediately. It is so refreshing to speak to someone who knows what they are talking about and confident. He recommend we get a box to reduce our costs for our numerous travels to save my mum some money. The personal touch at the end and the empthay he showed really meant so much to us. Please can you pass on my thanks, and those of my mother, to him he was such a lovely person to deal with. Thank you.
9 January 2025
Unprompted review
Reply from eFlow
Hi Nathan,
Thank you for your thoughtful and detailed feedback. We are so pleased to hear about your positive experience with Padraig. It's rewarding to know that he was able to assist you and your mother with kindness, efficiency, and professionalism.
Your kind words will certainly be shared with him, as well as the rest of our team.
We're especially glad that his recommendation will help reduce costs for your mother's travels.
Should you need any further assistance, please don't hesitate to reach out. We are always here to help.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Exceptional help from Cian
I have just been on the phone with Eflow regarding a toll fine notice. I am an elderly lady with poor hearing and the person who dealt with me was Cian. His patience and helpfulness were way byond the norm. He spent the time necessary to solve my problem in a kind and thoughtful way. Flow are very lucky to be represented by Cian and I hope they value him as an employee. I do not know Cian at all but I appreciated his kindness and wish him great success going forward.
Mary
9 January 2025
Unprompted review
Reply from eFlow
Hi Mary,
Thank you so much for your kind words and for taking time to share your experience. We are delighted to hear that Cian was able to assist you with such a patience and understanding.
Your feedback means a lot to us, and we will ensure to pass this on to Cian. It's encouraging to hear how his support made a difference for you.
If there's anything else we can help you with in the future, please don't hesitate to get in touch. We wish you all the best.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Incompetence at its highest
My car was on an account and it was cancelled off this account so I pre-paid on their site for two journeys on the morning of the 28th, the two journeyswere happening later that day, I have the receipt and money was taken so a financial agreement has been made and accepted, grand.
I then received penalties for non payment, I called E-Flow while i was on holidays I might add as the notice arrived while i was away and got speaking to Charlie who informed me that E-Flow credited the former account with my payment (the account that my car was cancelled off)(no pop ups of a warning that this was going to happen when making the payment) and he proceeded to tell me that they would refund me the payment I made but I would then have to make another payment. I asked to be transferred to a manager but all I got was a "supervisor" called Roxanne who then proceeded to tell me the same things as Charlie, computer says no situation.
The initial payment I made that was accepted was a discounted rate, unnoticed by me I admit as all I did was the usual, enter my reg and number of journeys and pay what they want, this is the one that they are refunding and I have to now pay the higher amount, win win for them!!!
My major issue is, I paid initially what they quoted, they accepted this payment and issued a receipt for the same. My contract was with them by making that payment to them, they then took my funds and credited it to an account that the car was no longer on without my knowing but now due to their failure I now have to pay more.
The way Roxanne put it, if I didn't pay, further penalties would apply.......
Charlie and Roxanne BOTH acknowledged I went about it the correct way by pre-paying but it was a failure of the system or how the system logged it that is the issue. I asked them to just accept my initial payment which they did, cancel the penalties and move on but they wouldn't, so I have to chase this. It's not on. Its the principle to not let them get away with this, they need to learn from it.
I have heard from another guy called Gavin who said its being escalated higher but we'll see where that goes.
UPDATE:
Spoke to a guy called Eddie, it has been resolved to a degree, not 100% to my satisfaction but hopefully I wont hear from them again.
7 January 2025
Unprompted review
Reply from eFlow
Hi Gavin,
Thank you for sharing the details of your experience with eFlow, and we sincerely apologise for the inconvenience this situation has caused. We completely understand your frustration, especially as the issue arose while you were on holiday.
We're are also glad to hear that you were able to speak with Eddie and that your issue has been resolved to some degree. While we understand the resolution may not be entirely to your satisfaction, we truly hope this marks the end of any further complications.
Please note that we are unable to investigate your account or access any details related to your case via Trustpilot. To properly address your concerns, we would recommend contacting our customer support team directly, where we can access your account information and assist you further. We will be happy to assist you promptly.
You can find our contact details on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I have an account with eFlow with…
I have an account with eFlow with credit card details on the account. After years of operating correctly I then get a late payment penalty in the post. I had not changed my car or card details and it was and is still a valid card. I tried ringing customer service a good number of times but the calls were a ringing out on the extension. After a number of rings the call would hang up with the audio message saying "The call has been terminated by the other party." I found out later this means someone actually rejected the call. There solicitor Pierce Fitzgibbons simply refuses to acknowledge or answer my query and continues to aggressively look for money that is not due as it is their error. Reference: M12-0039-THH
7 January 2024
Unprompted review
Reply from eFlow
Hi there,
Thank you for reaching out and sharing your concerns. We apologise for the inconvenience and frustration you’ve experienced regarding the late payment penalty on your account, as well as the difficulties you’ve had when trying to contact our customer service team.
We understand how important it is to resolve such matters swiftly, and we regret that you were unable to get through to our team. We will investigate this issue to ensure it does not happen again in the future.
Regarding the penalty, we take such matters seriously and will conduct a thorough review of your account to determine how this situation arose.
Please note that we are unable to address complaints via Trustpilot. To resolve this, you will need to speak with a member of our Resolver Team. You can reach them at 0818 50 70 50 (or +353 1 4610122 if you are calling from outside of Ireland). Their lines are open Monday to Friday, from 9am to 5:30pm. A member of their team will be happy to assist you!
In addition, we kindly ask that you remove any reference numbers from this review, as these are sensitive data.
If you have any other concerns, please don’t hesitate to reach out to our customer service team, and we will be happy to assist you promptly.
You can find our other contact details on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
It took 2 years for them to tell me the…
It took 2 years for them to tell me the original app was discontinued and for them to let me register the van on the new system. I also had credit on my account but that took me about 15 emails before I got that information. Phoning is useless as they pride themselves on incompetency and unfortunately as I was not able to view my details online I had to ring to get any information. Day 4 of emails and I think the issue is sorted. Obvious false recent 5* reviews aside, the amount of people fed up with the shocking service speaks for itself. If only I could avoid I would
2 January 2025
Unprompted review
Reply from eFlow
Hi Elaine,
Thank you for sharing your feedback.
We truly apologise for the inconvenience you’ve experienced and understand your frustration.
We are aware that the transition from the app system has been challenging, and we are continuously working to improve our processes.
We appreciate your patience and persistence in following up on the issue, and we’re glad to hear that your issue is now being resolved.
We’ll take your comments into consideration as we work to enhance our customer service and communication.
Thank you again for bringing this to our attention.
If you have any other concerns, please don't hesitate to reach out to our customer service team, and we will assist you promptly.
You can find our other contact details on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
eFlow is an interesting entity
eFlow is an interesting entity. Where you can physically pay tolls at every other location of road, eFlow expects you to have a pen and paper and write down the information as you are driving to pay the toll after the fact? I passed through twice on the way to/from Belfast on long journeys from Cork. Would have been nice to have additional proactive signage and information. The bill in the mail with late fee's is a nice touch.
14 December 2024
Unprompted review
Reply from eFlow
Hi Jason,
Thank you for sharing your experience.
We sincerely apologise for any inconvenience caused during your journey.
We would like to clarify that M50 is a barrier-free toll road, which means there are no traditional toll gates. Toll and payment information are provided via road signs.
We recommend checking for toll roads before your journey to avoid such situations. Of course, you can always contact our customer service team for any questions or additional information.
Additionally, we offer a registered account system, where toll payments are automatically deducted, ensuring you never have to worry about forgetting a payment. This can make your travel experience more convenient and stress-free.
We also offer a pre-payment option, allowing you to pay for tolls before your journey. This helps ensure you don’t have to worry about toll payments during your trip. Payments can also be made via phone or at a Payzone store.
If the toll payment is not made within the deadline, a penalty letter is automatically sent out by the system.
If you have any concerns regarding your late fee, please don't hesitate to reach out to our customer service team, and we will assist you promptly.
You can find our other contact details on our website at www.eflow.ie/contact-us/.
Safe travels, and thank you for your understanding.
Thanks,
Marta
eFlow Customer Service
So STRANGE RULES do they have
So STRANGE RULES do they have! I couldn't find about my forgotten payment which I didn't do after two journes and a penalty letter which we did not get after that just because I am registered as the second driver of the car and my husband is the first driver even he is driving his van constantly, not this car. What is so secret in this information I wanted? I DID NOT ASK ANYTHING ELSE, ONLY WHY DIDN'T WE GET A PENALTY LETTER? What is so confident in this information? Actually I am paying everything for this car including Toll journeys which they don't mind to get from me and send the confirmation to my email.
24 December 2024
Unprompted review
Reply from eFlow
Hi Emma,
Thank you for taking the time to share your feedback.
We apologise for the confusion and any frustration this situation has caused. It sounds like there has been some misunderstanding regarding your toll payment and penalty notification.
Please note that the journey details are confidential information that must be protected by us. We can only disclose this information to registered owner. This is in place to protect both the registered owner's privacy and the company.
Please reach out to our customer support team directly, and we will investigate your case and ensure the information is clarified. Please advise the registered owner to get in touch with us for any journey details.
We appreciate your patience and understanding. Thank you again for sharing your experience.
You can find our other contact details on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I initially had multiple issues…
I initially had multiple issues regarding my eflow account and nobody would help me or listen to me until I asked for a manager callback. That’s when Eddie came back to me immediately, within hours he investigated into my issue and resolved it there and then. I honestly don’t know what to say, professional, showed empathy, the best customer service experience I have ever seen. Thank you so much! eflow is so lucky to have such a member in their staff!
20 December 2024
Unprompted review
Reply from eFlow
Hi there,
Thank you for sharing your feedback!
We’re glad to hear that Eddie was able to quickly resolve your issue and provide the support you needed.
We appreciate you bringing this to our attention and will continue working to ensure that all our customers receive the assistance they deserve.
If you have any further concerns, please don’t hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
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