I had an issue with my card details they were out of date, a eflow staff member mis-informed me that it would all be gone through on the next payment when i updated my details, naturally... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Have been scammed before by a fake Eflow account. Had to change my card details . Rob was very helpful with this. Unfortunately my wallet was stolen in early Dec and the same issue arose with my acc... See more
Company replied
Poor technology implementation. I fill in everything on a page to pay the bill, and then it tells me I've not filled in a field that is not shown or available. Seems like a poorly outsourced solution.... See more
Company replied
I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all is... See more
Company replied
Company details
Written by the company
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Contact info
P.O. Box 13294, South City DSU, Cork., FCK7528, Ireland
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3.5
Average
497 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Niamh was responsive and very helpful👍🏻
18 December 2025
Unprompted review
Reply from eFlow
Hi Srinivas,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I called eFlow this morning to cancel…
I called eFlow this morning to cancel my account because I sold my van. I spoke with Deirdre, to whom I provided all the details she requested company information, contact number, and email. Despite giving full information and explaining clearly that I no longer own the vehicle, I was still told the direct debit could not be cancelled and the account could not be closed.
This was a very frustrating experience, and I felt the situation was not handled properly. eFlow needs to improve its customer service process and ensure staff are able to assist customers who need to close accounts after selling their vehicle. I am requesting written confirmation that my account is cancelled and no further payments will be taken.
15 December 2025
Unprompted review
Reply from eFlow
Hi Rocky,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Great service by the online chat.
I got answer to what I needed to know very quickly by staff member Niamh. Great service. Thank you.
12 December 2025
Unprompted review
Reply from eFlow
Hi There,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Very helpful!!
Niamh was very helpful throughout the chat and made sure I got a clear and helpful answer to any question I had!
8 December 2025
Unprompted review
Reply from eFlow
Hi Eabha,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Great service
I paid a toll for my vehicle in shop I didn't realize that time that they entered wrong registration number and I thought I cleared my payment after few days I got penalties it's made me frustrated and I called to eflow agent is very nice and she solved my problem in minutes and gave me advice for the best way to pay. Thank you so much
13 November 2025
Unprompted review
Reply from eFlow
Hi Srikar,
Thank you so much for your lovely feedback!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Dealt with a very helpful and very…
Dealt with a very helpful and very efficient girl called Niamh! If only all chat queries to service providers were that easy! She made the whole thing stress free!!! Well done, often the difference between having a good day or a bad day!!! 🙏🏼👌🏼
4 December 2025
Unprompted review
Reply from eFlow
Hi Paul,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
A Senior technical issue from m50user.
I am an m50 user and was locked out of my account. Despite numerous attempts and lots of frustration over 2 days, i could not reset password. I am
not great at It technology. Finally this evening i made a call for help from eflow and was dealt with by Romil in Cork, who was so patient and who stayed with me on the phone and expertly guided me through each technical steps, I had no knowledge of. He didnt lose patience and was remarkable in sticking with the issue which took up
alot of time. I am now back linked to my eflow account Romil is a credit to eflow. Thanks for a great service.
26 November 2025
Unprompted review
Reply from eFlow
Hi Betty,
Thank you so much for your lovely feedback!
We’re really happy to hear that Romil was so helpful and polite — we’ll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
eFlow is one of the biggest scams
eFlow is one of the biggest scams on the road, just dieing to send you penalties for unsuspecting people. Very easy to pay fine but impossible to check if you were on the bit of road or not. Anyone working for them should be ashamed of themselves.
16 November 2025
Unprompted review
Reply from eFlow
Hi Alan,
Thank you for sharing your feedback.
We're really sorry to hear that this was your experience, and we understand how frustrating unexpected penalties can feel.
There are a number of reasons why a penalty may be issued, and the most common one is when a journey is not paid within the required timeframe.
The toll point is located between Junction 6 and Junction 7 on the M50, and drivers can plan their journeys in advance, pay online, at any Payzone outlet, or over the phone on 0818 50 10 50. Registering for an account is the easiest way to avoid penalties, as payments are taken automatically each month.
You can also check your balance online at any time.
This can be done by entering your vehicle registration and the date of travel, or by logging in if you already have an account. If anything seems unclear, our team is always here to help.
If you believe a penalty was issued in error, we will gladly investigate it. We can’t do this through Trustpilot as it’s a public platform, but you can contact us directly through this link and we’ll look into it for you: www.eflow.ie/contact-us.
The people working at eFlow are here to help, guide and support customers every day. We work hard to resolve issues, explain the system and prevent penalties wherever possible.
For more information, you can also visit our website and check our FAQ section, which covers many common questions and helpful tips.
We appreciate you taking the time to share your concerns.
Thanks,
Marta
eFlow Customer Service
Javed was absolutely brilliant
Javed was absolutely brilliant. So helpful and very polite. He deserves a pay rise 🙌❤️
10 November 2025
Unprompted review
Reply from eFlow
Hi Aisling,
Thank you so much for your lovely feedback!
We’re really happy to hear that Javed was so helpful and polite — we’ll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
Very good cusotmer experience
Niamh was very helpful & sorted out any u=issues quickly.
13 November 2025
Unprompted review
Reply from eFlow
Hi Michael,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her – it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Received a penalty that wasnt my car
Received a penalty that wasnt my car
4 November 2025
Unprompted review
Reply from eFlow
Hi Megan,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Problems with eFlow
I spoke with Niamh from eFlow about a recurring notification from eFlow regarding fees. There response was speedy, courteous and she sorted out my problem in record time. Couldn't have been more helpful.
5 November 2025
Unprompted review
Reply from eFlow
Hi John,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her – it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
a very helpful operative and very polite
5 November 2025
Unprompted review
Reply from eFlow
Hi Stephen,
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Hopefully the company blows up
31 October 2025
Unprompted review
Reply from eFlow
Hi Alex,
Thank you for getting in touch.
We’re really sorry to hear you feel this way. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Dealt with Niamh and she was extremely…
Dealt with Niamh and she was extremely helpful and sorted my issue within a matter of minutes.
29 October 2025
Unprompted review
Reply from eFlow
Hi Frank,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her – it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
😡😡👎👎 I recently received an email from…
😡😡👎👎 I recently received an email from Eflow with a bill that seemed higher than usual. When I checked my account I realised I was getting charged for a car which I added to my account which I got a loan of from my brother in law. I was only driving it for a couple of weeks and thought that I would be only charged for it when I drove it as there is cameras taking photos of whoever is driving the vehicle. I came to realise that I am responsible for whoever drives the car which I feel is terrible treatment. I was getting charged for driving this car when I was away on holidays which is a joke, these are a bunch of con artists suiting themselves whenever it suits them. I asked them to check the photos of whoever is driving the car and they said basically they don’t care that I was responsible because I added the car to my account. When you add a vehicle to your account there is no notice or message asking you how long you want to add this car to your account. I’m positive that this has happened to thousands of people, imagine the money these scam artists are making of all those people. I’m leaving these scammers and advise everyone to be aware because they are useless shower of !!!!!
16 October 2025
Unprompted review
Reply from eFlow
Hi Thomas,
Thank you for taking the time to leave a review. I fully understand where you are coming from. We aim to provide efficient customer service with all queries, I fully understand how disappointing this may have been for you.
If you could please contact us directly though the "Help and Support" section of the website then click "Contact Us" a member of the team will be happy to look into this further for you. As this is a public page we will not be able to discuss personal details here.
Thanks,
Marc
eFlow Customer Service
Great support experience
Thanks to Niamh for all the help and support today! Massively appreciated
14 October 2025
Unprompted review
Reply from eFlow
Hi Mark,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her – it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
Poor technology implementation
Poor technology implementation. I fill in everything on a page to pay the bill, and then it tells me I've not filled in a field that is not shown or available. Seems like a poorly outsourced solution.
13 October 2025
Unprompted review
Reply from eFlow
Hi Lee,
We’re really sorry to hear about the difficulty you had when trying to make a payment.
Please make sure you’re using our official website https://www.eflow.ie/, and try clearing your browser’s history, cookies and cache or using a different browser or device. This often helps resolve technical issues like the one you described.
If the issue continues, please contact us using one of the platforms listed on our website: https://www.eflow.ie/contact-us. Our team will be happy to help you get this sorted!
Thanks,
Marta
eFlow Customer Service
Just be careful I got Scammed on the 03…
Just be careful I got Scammed on the 03 of October I clicked on a website I thought it was Eflow and obviously it wasn’t it looked legit I was paying for a return trip to airport €7.60 everything was good I pressed ok on my Bank to authorize the transaction and it was taking a while so I pressed okay the second time stupidly they took two transactions €160 each time first time in my life I got scammed I felt stupid
13 October 2025
Unprompted review
Reply from eFlow
Hi Toufik,
We’re really sorry to hear about what happened, that must have been very upsetting!
Unfortunately, there are fake websites pretending to be eFlow, and we always advise customers to only make payments directly through our official site at eflow.ie.
If you haven’t already, please contact your bank immediately to report the fraudulent transactions.
Please note, we never send links asking for payments or any payment details. For more information about scam messages, please visit our eFlow Security Hub: https://www.eflow.ie/eflow-security-hub.
For any other queries, please contact us using any of our contact platforms, https://www.eflow.ie/contact-us.
We hope this clears everything up and helps you stay protected in the future.
Thanks,
Marta
eFlow Customer Care
Niamh was just amazing from word go
Niamh was just amazing from word go. Answered all my queeries immediately and simply. Gave me all the information I needed. Solved the problems I had and also sorted things on my account to make things easier going forward. All in all Niamh was just brilliant. If only all other companies that you cantact had a Niamh at the ned of the line life would be so much easier. Than k you eFlow and especially NIamh
29 September 2025
Unprompted review
Reply from eFlow
Hi Franky,
Thank you so much for your kind words. We’re really happy to hear that Niamh was able to support you so well and make things easier for you. We’ll be sure to share your feedback with her, as it will mean a lot.
We truly appreciate you taking the time to let us know about your experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
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