Edwards Coach Holidays Reviews 

My daughter recently lost her Teddy bear on a school trip and was distraught. The guy who answered the phone was rude, disinterested and gave no reassurance he even cared. He told me to call back a few days later. He was equally surly and continued a conversation with his colleague as he told him he had "some woman on the phone about a lost teddy". Absolutely appalling

We’ve been with Edwards Coach Holidays for a very long time now, we’ve been on lots of coach holidays over the years, we cannot fault the service and value for money. But recently we went on a trip to Scotland (A Warm Highland Glow)on the 27th of March to the 2nd of April (2022) 7 days 6 nights, it was great at first a one night stop over up in the Lake District and then onto our main stop hotel up in Scotland, on day three which was Wednesday I started to feel unwell, I thought it could be man-flu, but couldn’t be sure, I went up into town looking for a chemist to get a Covid-19 test kit, no sorry said the assistant in the chemist we can’t get them for the love or money, so that was that, the following day the wife and I bumped into a couple that was travelling on our coach and told them I was feeling unwell and couldn’t get a Covid-19 test anywhere and they said we got some back in the room, I’ll get one for you now, which he did, the wife and I went back to our room, done the test and I was positive, so the wife went down stairs looking for Chris the bus driver to tell him the outcome of the test, but my wife couldn’t find him but seen the couple that give us the test kit and she told them it was positive and if they see Chris to let him know, later that day Thursday afternoon, I received a phone call of Chris saying I got some bad news and it can’t get any worse I’m sorry you got to self isolate in your room and because your wife is a close contact she as got to isolate with you to,we told Chris that we tried to get Covid-19 test kits in town but couldn’t get any anywhere, he replied I’ll try and get some for you and come back to you, which he did later that day with two tests, my wife done one of the tests and tested negative that same day and told Chris which apparently he as no recollection of my wife telling him and also the following day took the other test which was negative two and the two tests was reported to the NHS As was mine reported on the day before. What I’m very disappointed with Edwards Coaches is they would not let my wife travel back home on the coach, although she tested negative for Covid-19, four hours down the road the bus would have been back in England where the Covid-19 rules are more relaxed, the wife suffers with a bad chest and that’s all she needed to be stuck in a Hotel room, which she at to endure until I tested negative on to executive days and reported on the NHS site, it was the following Tuesday we could leave the Hotel and had to find our own way home to Cardiff, taxi and trains with three changes on the trains, it took us from 6.20am to 6.pm that night to get back home, it was a very stressful day to say the least, what I am saying is if I hadn’t said anything about me being unwell, none of this would have happened, on the coach everybody was told to wear a face mask while travelling on the coach, but there were some passengers not adhering to the rules, apparently it was the Hotel that insisted my wife should self isolate, which I find disgusting, when she would have been travelling back home with Edwards coaches Which is a private concern and not public transport. If we had known then what Edwards coaches would do to you if you caught Covid-19 on the trip, we wouldn’t have gone on the trip. ( Two very disappointed travellers).