Edwards Coach Holidays Reviews 

128
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers had a great experience with this company, consistently highlighting memorable holidays and truly wonderful travel destinations. Customers frequently praise the friendly, professional drivers and exceptionally comfortable, immaculate coaches that make long travel days thoroughly enjoyable and relaxing. People also deeply appreciate the well-organized itineraries, delightful sightseeing excursions, and extremely helpful booking staff who ensure everything runs smoothly from start to finish. Some reviewers were not happy with the poor quality of evening meals and certain hotel accommodations experienced during specific holiday tours. Consumers additionally noted occasional problems regarding cold breakfast items, excessively long waiting times, and less supportive driver behavior on isolated routes.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful, friendly, and professional... See more

Service

Customers had ambiguous experiences with service, as many reviewers praised helpful, entertaining drivers and... See more

Location

Reviewers highlight ambiguous aspects of location, noting that while some destinations offer great historical... See more

Holidays

Clients share ambiguous opinions on holidays, with many reviewers praising the fantastic trips, wonderful... See more

Quality

Reviewers mention mixed feedback about quality, with many customers appreciating the clean rooms, smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Returned from Edinburgh tattoo yesterday overall all great trip our driver was fabulous 👌 his name was dai very helpful kept us informed the whole journey there znd back .Edinburgh tattoo was amazi... See more

Company replied

Rated 4 out of 5 stars

Feeder coach from Whit church to Cardiff West as I don't have many people available to give me a lift anymore, this service is invaluable for me. I stayed at Barrowfield hotel, Newquay. I enjoyed the... See more

Rated 4 out of 5 stars

We had a return trip to Ascot Racecourse. The coach was in excellent condition and the driver, Simon, was great. He spoke to us, when able to, throughout the journeys, he was accommodating and was pa... See more

Company replied

Rated 4 out of 5 stars

The coach arrived on time. We had a short break at Reading Service Station. We arrived at the hotel in Kensington only to find we had to wait an hour before we could get our room. Normally the driver... See more


Company details

  1. Bus and Coach Company

Written by the company

We are the award-winning Edwards Coach Holidays, a well-established family business and one of Wales’ leading premier tour operators, boasting a history of innovation that began in 1925. With decades of experience, we are experts in UK and European coach travel, providing holidays and travel experiences for generations of customers.


Contact info

4.0

Great

TrustScore 4 out of 5

128 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(128)

37 reviews in the last 12 months

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Rated 2 out of 5 stars

Maastricht.

Just returned from Maastricht.
Very poor Hotel (Best Western Havre) they didn`t have enough Staff to cope with the 2Bus loads of people. Breakfast was an utter shambles (shortage of Cutlery food etc) The Quality of food for the evening meal was very poor especially on the first night.
Didn`t have any free time in Maastricht as the itinerary stated

6 July 2023
Unprompted review
Rated 5 out of 5 stars

Highland Railways

Highland Railways. Lovely scenery, good itinerary. Hotels overnight and main were lovely and nice food. Our driver English John was great, lovely personality and very informative. 10/10 all round

1 July 2023
Unprompted review
Rated 5 out of 5 stars

Lake Garda

We have just came back from a trip to Lake Garda with Edwards Coaches and it was Brilliant from start to finish,our drivers Richard and Troy were exceptional! Every thing was organised and booked for us they went above and beyond to make sure the holiday was perfect for everyone.They were funny and always looked immaculate. They kept us fully informed throughout the journey as we passed certain landmarks.And we had a bonus on the way home when they took us over the Gottard pass in Switzerland it was Stunning and made everyones trip something to remember.We have been on lots of Edwards trips abroad and in the U.K. The only negative is that it could be a little longer with two days each way travelling it would be nice to have a few more days of free time.Cannot wait for our next trip.

16 June 2023
Unprompted review
Rated 1 out of 5 stars

Sudden trip cancellation

The company just suddenly cancelled our trip for the 15th August that we had booked with them. They said they didn't have enough passengers. No apology. No proposed alternative trip. No compensation. Just a refund. Deplorable.

19 June 2023
Unprompted review
Rated 3 out of 5 stars

Had a fab day at Harry Potter Studios…

Had a fab day at Harry Potter Studios on 18th June 2023. Driver was ok but didn’t have a lot to say . Didn’t have enough time only had 4 hours ,second half of the tour was rushed . Queues for food crazy had to wait 35 minutes . We could have had another 2 hours . This was Edwards driver wanting to get back . This trip wasn’t cheap at £109.00 pounds . This is 2nd only giving 3 stars

19 June 2023
Unprompted review
Rated 4 out of 5 stars

Holiday experience

Having recently returned from shropshire and the WB holiday the first evening was really chaotic but our driver Chris Singleton took control and from the following day things improved,we found Chris to be professional funny with a sense of humour and with our friends made the holiday enjoyable thanks again Chris hope to travel with you again G and L Rowlands

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Travelled to Disneyland Paris with…

Travelled to Disneyland Paris with Edwards coaches, I was really worried about the amount of time spent sat on the coach and being uncomfortable as I had fractured my coccyx a few months ago, but the seats were extremely comfortable and the trip was so enjoyable. Our driver couldn’t have been more helpful, can’t wait to book with Edwards again

14 May 2023
Unprompted review
Rated 5 out of 5 stars

Just yesterday returned from a fabulous…

Just yesterday returned from a fabulous five days to SHROPSHIRE AND THE WELSH BOARDERS made all the more enjoyable by Edwards coach driver CHRIS SINGLETON (CS). After a hiccup at the start (evening meal on arrival) sorted satisfactorily with the help of CS if it had not been sorted that first day the holiday could have been a disaster. CS was pleasant, courteous and funny also flexible in as much as making things as easy as possible for those of us who are not so mobile. Thanks to all Edwards staff for making the holiday a good experience. Anne Williams.

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Another lovely stay at the Evans hotel…

Another lovely stay at the Evans hotel Llandudno always good food, welcoming and attentive staff, and the entertainment and bingo are a bonus. A big thank you to our driver 'English' John, its our second time with him, he helps make the trip relaxing and enjoyable, we are akready looking forward to the next one!

10 April 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic trip to Disneyland Paris

Fantastic trip to Disneyland Paris, the whole trip from start to finish was amazing, the driver named Chris Singleton was just superb , explained everything to us from passport control to security , explained where to go from our hotel into the park , was funny , kind, very chatty and presentable , will 100% be booking again with Edward coaches

29 January 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Trip & Excellent Value!

Fantastic Birmingham trip for the Christmas markets! Excellent value for money and perfect location of hotel. Couldn’t have asked for a better weekend trip. Great driver (Richard) was so friendly and ensured everyone was happy and safe. Would recommend to anyone looking for a nice weekend away. Will be booking again! :)

12 November 2022
Unprompted review
Rated 5 out of 5 stars

Edwards excells.

As always, Edwards delivers quality. We have just returned from our latest trip with this wonderful tour group.
We visited Studley Castle, leaving on the 14th of November and arriving home on the 18th. Our driver, Paul, was friendly and attentive throughout, giving us, as passengers, the option to choose the amount of time we spent at each destination.
The overall experience was what we have come to expect from Edwards......fabulous!

4 November 2022
Unprompted review
Rated 1 out of 5 stars

Just come back from 5 day trip to…

Just come back from 5 day trip to Belgrave Sands Torquay
HOTEL BRILLIANT ONLY TROUBLE 3 Hour stopover in Burham. It took nine hours to get home, Never again could have gone to Canada in that time, WON'T be travelling with Edwards again a good holiday ruined

7 October 2022
Unprompted review
Rated 5 out of 5 stars

Currently on our way back from the…

Currently on our way back from the Belgian gap in spa our driver chris is a credit to your company nothing too much bother and an a1 driver look after him he is an asset will definitely travel with you again

29 August 2022
Unprompted review
Rated 5 out of 5 stars

In July we had a family trip to…

In July we had a family trip to Trouville Hotel Isle of Wight. The hotel was scrupulously clean and staff were absolutely fabulous. There were 6 of us and we all had seaviews in our 3 rooms. The coach trip was great, ferry crossing on time etc.

8 August 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant andre rieu trip

Had a brilliant time from start to finish.great driver chris he looked after us from start to end.meal was free on ferry going and coming home.meal before concert was fab.seat at concert fab .can't fault it

2 August 2022
Unprompted review
Rated 5 out of 5 stars

We went to Ascot ladies day ,the…

We went to Ascot ladies day ,the experience was absolutely fantastic,a trip to remember our driver Chris was helpful and happy, my sister has walking difficulties, Chris was more than helpful always ready with her walker when embarking from the coach, thank you Chris and Edwards coaches Lorna Jenkins x

17 June 2022
Unprompted review
Rated 1 out of 5 stars

Just arrived in Oban to the great…

Just arrived in Oban to the great western hotel what a disappointment,the hotel very shabby rooms very small also beds are more like a small double, we asked for a ground floor room and we on the first floor with lift out of action.

6 June 2022
Unprompted review

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