EditorsKeys.com Reviews 

189
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

EditorsKeys.com has made my dreams come true. Take a look at the website, what you are about to discover will make you sigh and say YES it a long time coming. Editors Keys products are fantastic, c... See more

Rated 5 out of 5 stars

Editors Keys are pushing out some pretty cool products at good prices. First used them for actual editor keyboard stickers. Not the only product of this type out there, but the best quality I've seen... See more

Rated 5 out of 5 stars

Spilt coffee on my old keyboard, which had a broken backspace key anyway, which I had won in a competition a couple of years ago. Enjoyed using it so much I thought nothing of ordering another one str... See more

Rated 5 out of 5 stars

Used their SL150 product since 2014, helped me generate 10k YouTube subscribers in 2 years due to the sound quality, and the microphone lasted many years. When it started fuzzing (which was fair eno... See more

Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Hi-fi shop
  4. Musical Instrument Store

Information provided by various external sources

Editors Keys creates a range of shortcut keyboards for Mac and PC as well as a range of USB studio microphones and recording equipment. The company famously won the eBay Innovation Award 2019 and has over 5 other award nominations under its belt. It's clients include everyone from home video editors to large studios such as the BBC, ITV, 20th Century Fox and more. The company is run by a passionate group of people, who offer 24/7 customer service, and aim to get back to every question within 24 hours, feedback on their customer support has been great. All products come with a 30-day money-back promise. Constantly No.1 in many of the categories of TrustPilot.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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4.9

All reviews

(189)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

5 Stars are not enough

5 Stars are not enough, excellent product, I bought the Apple Mac Keyboard cover which is well made, and does exactly what it says on the tin .... going to purchase a second one for my MacBook Pro next. Well done Editor's Keys keep up the good work :)

21 March 2023
Unprompted review
Rated 5 out of 5 stars

Spilt coffee on my old keyboard

Spilt coffee on my old keyboard, which had a broken backspace key anyway, which I had won in a competition a couple of years ago. Enjoyed using it so much I thought nothing of ordering another one straight away. And amazingly it arrived next day so my workflow wasn't affected at all. Now I wish I'd bought the clear protection cover

16 January 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service. My keyboard hasn't even lasted three weeks and I've reached out to the company several times only to be ignored. I bought another keyboard from them a few years ago and they kept saying they'd send me replacement keys (because they keep breaking) but never did

9 January 2023
Unprompted review
Rated 5 out of 5 stars

Ordered the FCP backlit Keyboard

Ordered the FCP backlit Keyboard, got immediate response, like 30 minutes later, your product has been delivered to courier, arrived in S.Africa 4 days later. Unbelievable! The keyboard rocks, with old school proper keys that I can slam when hammering out an edit...

10 October 2022
Unprompted review
Rated 4 out of 5 stars

Great Products.

I have a number of Editor's Keys keyboards, and they are all great. High quality with very well thought out layouts.

On this occasion I bought a MacBook Pro Premiere cover for my edit assistant. It was not clear which cover was needed, due to the many MacBook model variations. I contacted Editors Keys customer support, but after a week had not had a reply. I happened to have the company director's direct email, so messaged and received a very helpful reply.

I did then hear from their customer service later that same day. They were asking for pictures of the Mac rather than just being able to answer based on model type. At least the director had been better equipped to answer this query.

When the cover arrived it was great, and my edit assistant was very happy. This would have been a five star review had the customer service response been better and more timely.

23 June 2022
Unprompted review
Rated 4 out of 5 stars

Great add-on to the iPad's Magic Keyboard for Productivity and Discoverability of Features

I love the LumaFusion Editors Keys for iPad Magic Keyboard. They not only make it easier to use LumaFusion but also to discover features that might not be that easy to find in the UI. There is only one drawback: the keyboard matt is opaque which hides the keyboard's backlight making it not as usable in low light conditions.

22 June 2022
Unprompted review
EditorsKeys.com logo

Reply from EditorsKeys.com

Hi really sorry to hear you're not 100% happy with the product. We'd love the chance to improve and get this to a 4-5 star review!

Rated 5 out of 5 stars

Absolutely outstanding customer service

Absolutely outstanding customer service. Mine developed a fault for some unknown reason...all the guys were so decent even the director himself came on board to investigate. Was sent out a replacement with no hassle and so pleased that I invested in my purchase with this company. Very happy to be able to say: there are some really decent people out there!

1 May 2022
Unprompted review
Rated 5 out of 5 stars

Next level service & customer support!

I am so pleased at the service and support of the Editors Keys company.

I had a technical problem with an older and way out of warranty Editors Keys keyboard and the CEO totally helped me out! He assisted me in identifying the issue and even sent me a replacement USB cable for the keyboard - free of charge!

The Editors Keys keyboard wasn't even purchased brand new, or directly from Editors Keys themselves, but they were more than willing to help me nevertheless!

It blows my mind when I get this level of customer support and service from a manufacturer, where they go way above their remit just to help out!

A magnificent quality keyboard manufacturer, with a rare next level up type of customer support!

Thank you so much Mark (Editors Keys CEO)!

23 March 2022
Unprompted review
Rated 5 out of 5 stars

EditorsKeys makes good valued products

EditorsKeys makes good valued products with good workmanship. Recently bought a LogicPRO Keyboard and silicon cover - both well made, especial the width of the key are broad making typing comfortable without slipping. Like backlit idea- looks nice.

19 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I bought a backlit Avid keyboard last summer. I use it for a good 10+ hours a day, and it's been invaluable.

Being a broadcast editor, I tend to hammer the keys a bit. My control key unfortunately perished. But when I called their customer service, they had a replacement sent out to me immediately, with no fuss. It was with me the next day.

Great company, who clearly focus on taking care of their customers.

2 February 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with the SL600 mic…

Absolutely delighted with the SL600 mic and accessories, best of its kind. Better still, I ordered it after receiving a £100 credit as a winner of their competition, which I didn’t know I’d entered after a previous purchase. I had to order the stand separately having failed to notice that it was not part of the microphone package. Despite the two orders being shipped from separate warehouses, Mark refunded the postage without question. Unbelievably good service and a top product.

31 January 2022
Unprompted review
Rated 5 out of 5 stars

Blown away by the customer service.

Blown away by the customer service.
There was an issue with the order and within hours of making the order they were already contacting me to try fix it and find a solution that got me the keyboard on time. I've never experienced thats kind of proactive customer service before and I'm really impressed with all the staff. 10/10

11 January 2022
Unprompted review
Rated 2 out of 5 stars

Quality not good enough

To their credit, the company sent replacement keys to me whenever any broke while the keyboard was in warranty, but that warranty period has passed and keys continue to pop off. It's a shame because I like the keyboard, it's just not made well enough.

30 December 2021
Unprompted review
Rated 5 out of 5 stars

Awesome products

I don’t have my iMac yet for keyboard cover but I have had the one for LumaFusion and like I like it a lot. I knew the one for FCP would help me also I

29 December 2021
Unprompted review

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