Edinburgh Gin Reviews 765

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality gin products, often highlighting the wide selection and unique flavors available. The ordering process is frequently described as easy and straightforward, with many appreciating the convenience of online purchasing and the excellent value. Reviewers also commend the fast and reliable delivery service, noting that items arrive well-packaged and often with complimentary gifts, making the overall experience very satisfying. However, some customers experienced issues with delivery, citing delays or missed attempts by the postal service, despite having rescheduled or confirmed delivery times. Additionally, a few people found the engraving on personalized bottles to be too small and difficult to read, which diminished the intended impact of the gift.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the delicious taste and high quality... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of the ordering process and the quick... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the products as delicious and... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting the first-class and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so delighted to be able to order online from the Edinburgh gin distillery! The best gin there is and now I can order their whole range directly rather than limited to what’s available locally! I’... See more

Company replied

Rated 5 out of 5 stars

A little taste of Scotland has revived me:-) As a Scot living in London I'm delighted to support the home team as it were. But aside from any national bias, this is just superb gin (I'm old school an... See more

Company replied

Rated 5 out of 5 stars

I loved this item as a gift, my friend was really pleased with it. The engraving was great little addition too since it was a gift. My only comment and it wasn’t Edinburgh Gin fault was that Royal... See more

Company replied

Rated 5 out of 5 stars

Great product (although a free gift which was part of the order was missing) Couldn’t fault customer service- They dealt with the error swiftly and the free gift arrived a few days later. Will de... See more

Company replied


Company details

  1. Distillery
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler

About Edinburgh Gin

Written by the company

About Edinburgh Gin

Born in 2010, Edinburgh Gin is distilled in the heart of Scotland’s capital city.

We take inspiration from the wonder-filled city that is our name’s sake – a captivating city of contrasts and harmony that blends historic tradition with contemporary creativity, city pride with world citizenship, nature and the urban environment. We began with our Classic, a world class London Dry, which became the foundation for a series of expressions that led the flavoured gin revolution, pushing boundaries and breaking down conventions.

Our gins represent one of the most varied and vibrant range of gins in the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

765 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

We had a lady Collette who was so…

We had a lady Collette who was so amazing so informative and knowledgeable she made the gin experience so interesting and enjoyable and the gin tasting was so good highly recommend you give the Edinburgh gin experience a go finished off by a cocktail or two on the roof top bar

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Great gin and fast service

Great gin and fast service

28 April 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you for your kind words! We’re delighted you’re enjoying the gin and that everything arrived so quickly, a perfect combination.
Wishing you a wonder‑filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Fast delivery and great value at £1

Fast delivery and great value at £1, very happy with my purchases and bonus spin to win gift

27 April 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you for your lovely feedback Den! We’re so pleased everything arrived quickly and that you enjoyed such great value, it sounds like that bonus spin‑to‑win gift added an extra sparkle too.
Wishing you a wonderous day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Great product (although a free gift…

Great product (although a free gift which was part of the order was missing)
Couldn’t fault customer service- They dealt with the error swiftly and the free gift arrived a few days later.
Will definitely be ordering from them again.

27 April 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you for your lovely feedback Ruth! While we’re sorry there was a small hiccup with the missing gift, we’re so pleased our team could quickly put it right and get it to you. It’s wonderful to hear you’re happy with the product and service, we look forward to your next order!
Wishing you a wonder‑filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

All boxes ticked

Faultless service, well-packaged and 2 exceptional gins! Every box ticked ✅

13 April 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you for such a brilliant review G.Arnol ! We’re so pleased everything hit the mark, from service to packaging to those exceptional gins. It’s a joy to know every box was ticked.
Wishing you a wonderous day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Lovely gin and lovely customer service team

Lovely gin, perfect gift. Wonderful product, tastes delicious - I had encountered some issues with one of my orders, and it was rectified immediately, and very happy with overall experience of customer service team. Highly recommend.

13 April 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you for such a kind and thoughtful review HC! We’re delighted you enjoyed the gin and that it made the perfect gift. It’s especially lovely to hear our team could quickly put things right, we always want every experience to feel just as good as the first sip.
Wishing you a wonder‑filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you for your kind words! We’re delighted to hear you enjoyed both our customer service and delivery, it’s always our aim to make everything as smooth and enjoyable as possible.
Wishing you a wonder‑filled day!
The Edinburgh Gin Team

Rated 4 out of 5 stars

Good Gin Liqueurs and well packaged…

Good Gin Liqueurs and well packaged parcel

10 April 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you for your lovely review Ms Pretty! We’re delighted you enjoyed our gin liqueurs and that everything arrived safely and beautifully packaged, ready to be enjoyed.
Wishing you a wonderous day!

Rated 5 out of 5 stars

Amazing

Amazing, fantastic products at good prices. I can’t recommend them enough.

9 April 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you for such a wonderful review Chris! We’re thrilled to hear you’re enjoying our gins and finding them such great value, your recommendation truly means a lot to us.
Wishing you a wonder‑filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery, item packed extremely well

6 April 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you for your lovely feedback Caroline! We’re so pleased to hear ordering was easy and your delivery arrived swiftly and beautifully packaged just as it should be.
Wishing you a wonderous day!

Rated 5 out of 5 stars

Edinburgh gin experience

We had the gin making experience which was fantastic. Both Findley and Gregor were brilliant, very knowledgable and good fun.
The way it is all put together is seamless and they managed us through the process with fun and humour.
Thank you both for a great day

19 April 2026
Unprompted review
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you for such a lovely review Derek! We’re delighted you had a fantastic Gin Making Experience, and that Findlay and Gregor brought such knowledge and fun to your day. It’s wonderful to hear everything felt seamless while still full of laughter, just as it should be!
Wishing you a wonder‑filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Easy ordering and delivery on time

Easy ordering and delivery on time

31 March 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you for taking the time to share your experience Claire, we’re so pleased to hear everything from ordering to delivery went smoothly and right on time. Just the way it should be!
Wishing you a wonderous day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Good service and tried and tested…

Good service and tried and tested product- my daughter requested it for her birthday. Thank you.

21 March 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you so much for your lovely feedback Rosie, we’re delighted to hear our gin was a birthday request and that it hit the mark! It’s always such a joy to know our tried-and-tested tipples are part of special celebrations. Please pass on our very best wishes to your daughter, and thank you again for choosing Edinburgh Gin. Wishing you a wonder filled day! The Edinburgh Gin Team

Rated 4 out of 5 stars

A good experience in purchasing the gin…

A good experience in purchasing the gin which is good quality product. I deducted a star because of the delivery by the post office/Royal Mail. I had to change the date to receive my order on their website but they tried to deliver anyway when I wasn’t here despite receiving a confirmation email of the change. I missed the delivery because they ignored it couldn’t follow their own systems. I did this twice but then just cancelled my plans to stay in as they were useless at looking at the instructions.

4 March 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you so much for taking the time to share your experience with us. We’re delighted to hear you enjoyed the gin itself, but we’re really sorry to learn about the frustration caused by the delivery, that’s certainly not the smooth journey we’d hope for your bottle. While delivery is handled by Royal Mail, we completely appreciate how disappointing that must have been and we’re grateful you flagged it with us.
Wishing you a wonder‑filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Lovely Lovely selection of premium gin…

Lovely selection of premium gin delivered to my door .

14 March 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you so much for your kind words, we’re absolutely delighted to hear you enjoyed our lovely selection of premium gin and that it arrived safely at your door! It means the world to us to know our gins are being enjoyed at home.
Wishing you a wonder‑filled day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

Quick delivery and fabulous customer…

Quick delivery and fabulous customer service. Thank you!

2 March 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

Thank you so much, we’re thrilled to hear the delivery was swift and that our customer service hit the mark! Your kind words mean the world to our team and truly brighten our day.
Wishing you a wondrous day!
The Edinburgh Gin Team

Rated 5 out of 5 stars

I very much enjoy Cannonball version of…

I very much enjoy Cannonball version of Edinburgh Gin and this was an excellent way of obtaining a bottle.

26 February 2026
Edinburgh Gin logo

Reply from Edinburgh Gin

We’re so happy to hear how much you enjoy our Cannonball, a wonderfully bold choice! Thank you for sharing your kind words, and we’re delighted it was such an easy way to top up your bottle.
Wishing you a wondrous day!
The Edinburgh Gin Team

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