Hello, I recently had to change all of the utilities at my late mother's house into the executors names. After submitting an initial email to EDF asking what I should do, I was contacted by Julie who... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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Having tried unsuccessfully to complete an online request for a refund, Alfie answered my call, gave sound advice, activated the credit request promptly and efficiently and was courteous throughout.It... See more
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My only complaint is that it's taken over 4 years to get this smart meter in ,however this was mostly down to the national grid taking so long to complete necessary work before the meters could be put... See more
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Hi Christopher Thankyou so so much for your help. When i first rang you I was in a bad place. But after speak to you and how u solved all my issues. I felt relieved. We Need every single per... See more
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Company details
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
259K reviews
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Very kind and helpful colleagues
Very kind and helpful colleagues - spoke with three in total - Gloria and Prince who were both very professional and helped get a resolution to our problem - thank you very much
28 September 2026
Reply from EDF UK
Hi Mr Feely,
We're so pleased to hear about your excellent experience! It's wonderful that our colleagues were professional and helped resolve your problem. Thank you for your fantastic feedback!
Thanks John
Rochelle was very professional and…
Rochelle was very professional and explained everything very well.
28 September 2026
Reply from EDF UK
Hi Nicholas,
Thank you for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience and found our team member to be professional and explained everything very well.
Thanks John
really lovely and relatively fast…
really lovely and relatively fast solution even if the situation was a little complicated to explain
28 September 2026
Reply from EDF UK
Hi Sofia,
We're so pleased to hear that we were able to provide a lovely and relatively fast solution, even with a complicated situation. Thank you for your positive feedback!
Thanks John
EDF...great to speak wirh a real person!
The colleague at EDF was very helpful. Listened to my queries and dealt with them promptly. She didn't give me any extra unnecessary information. She was also very polite and cheerful and most importantly a real person. I would rate 10/10!
28 September 2026
Reply from EDF UK
Hi there,
We are so pleased to hear about your excellent experience! It's wonderful that our colleague was so helpful, listened to your queries, and dealt with them promptly. We truly appreciate your fantastic feedback!
Thanks John
Positive experience
Odessa was attentive and patiently processed my request. Positive experience overall
28 September 2026
Reply from EDF UK
Hi Dee,
We're so pleased to hear about your positive experience! It's wonderful that our team member was attentive and patiently processed your request. Thank you for your fantastic feedback!
Thanks John
Excellent customer service
Very good customer service from Janice. Adviser took the time to explain everything in full to me and made sure I was happy with the tariffs I had been offered.
28 September 2026
Reply from EDF UK
Hi Janish,
We're so pleased to hear about your excellent experience! It's wonderful that our adviser took the time to explain everything thoroughly and ensured you were happy with the tariffs offered. Thank you for your fantastic feedback!
Thanks John
Andrew was very helpful and honest
Andrew was very helpful and honest. He went through all the options with me, without any pressure, and I believe I have settled for the right one. I will of course double check within my cooling off period. Many thanks Andrew.
28 September 2026
Reply from EDF UK
Hi Michael,
We are so pleased to hear about your excellent experience! It's wonderful that our team member was helpful and honest, going through all the options without pressure. We truly appreciate your kind feedback!
Thanks John
Dubhz was very helpfull & patient with…
Dubhz was very helpfull & patient with our query have changed my password which has been accepted but there is still no icon showing for me to be able to log out of the account
28 September 2026
Reply from EDF UK
Hi Arthur,
We're glad to hear our team member was helpful and patient with your query. We understand your concern about the missing log-out icon and appreciate you bringing this to our attention.
Thanks John
He was very helpful and clear about…
He was very helpful and clear about what I needed. X
28 September 2026
Reply from EDF UK
Hi Ruth,
Thank you for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience and found our team member to be helpful and clear. Your kind words are truly appreciated.
Thanks John
Great customer service
28 September 2026
Reply from EDF UK
Hi Megan,
Thank you for your fantastic feedback and this great 5-star rating!
Thanks John
Michael was very helpful person and he…
Michael was very helpful person and he understanding and he sort out all my concern.
Again thank you Michael
28 September 2026
Reply from EDF UK
Hi there,
We're so pleased to hear about your positive experience! It's wonderful that our team member was able to understand and address all your concerns. Thank you for your fantastic feedback and this great 5-star rating!
Thanks John
Great customer service
The customer assistant was knowledgeable, kind and took into account my current situation. He was able to find a solution for me and offer further support if I needed it.
28 September 2026
Reply from EDF UK
Hi Rhona,
We're so pleased to hear about your excellent experience! It's wonderful that our colleague was knowledgeable, kind, and able to find a solution for you. We truly appreciate your fantastic feedback.
Thanks John
Danielle who phone for my meter reading…
Danielle who phone for my meter reading was very helpful in phoning back late as l couldnt read the meters at that moment and patient as l had trouble hearing her.
28 September 2026
Reply from EDF UK
Hi Susan,
We're so pleased to hear about your excellent experience! It's wonderful that our colleague was helpful and patient, even when you had trouble hearing. Thank you for your fantastic feedback!
Thanks John
I spoke with paolo from 15h answered my…
I spoke with paolo from 15h answered my call very quickly answered all my enquiries and sorted my problem out very quickly and easily with out being made to pay a unfordable amount monthly very helpful and very pleased with the service.
28 September 2026
Reply from EDF UK
Hi there,
We're so pleased to hear about your excellent experience! It's wonderful that our team member answered your call quickly, resolved your problem efficiently, and found an affordable solution. We truly appreciate your kind feedback!
Thanks John
Reply from EDF UK
Hi Sonia,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team member was quick and efficient in updating your account details. Your kind words are truly appreciated.
Thanks John
My query was answered and dealt with in…
My query was answered and dealt with in a good manner by Kieran. Also answered my questions to my satisfaction.
28 September 2026
Reply from EDF UK
Hi Pauline,
We're so pleased to hear about your excellent experience! It's wonderful that your query was answered and dealt with in a good manner, and that your questions were answered to your satisfaction. Thank you for your fantastic feedback!
Thanks John
My experience today was a New Tariff
My experience today was with a very helpful lady . Everything was clearly explained & useful .
28 September 2026
Reply from EDF UK
Hi Mary,
We're so pleased to hear about your positive experience! It's wonderful that our team member clearly explained everything and provided useful information. Thank you for your fantastic feedback!
Thanks John
Stephen was fantastic
Stephen was a fantastic help and answered all questions clearly! We needed additional support understanding our options so were very grateful he took the time to walk us through the details. Huge thank you!
28 September 2026
Reply from EDF UK
Hi Cat,
We're so pleased to hear about your excellent experience! It's wonderful that our team member was a fantastic help, clearly answering all your questions and taking the time to walk you through the details. Thank you for your fantastic feedback!
Thanks John
Very nice customer care Specialist,experience.
Very polite,patient and answered,my answered all my questions with clarity.Ben is very professional.Thank you.
28 September 2026
Reply from EDF UK
Hi Dana,
We're so pleased to hear about your positive experience! It's wonderful that our team member was polite, patient, and answered all your questions with clarity. Thank you for your fantastic feedback!
Thanks John
Great Service
I would like to mention the great service I received from Stephen today. He was very informative and helpful, thanks for your help Stephen.
28 September 2026
Reply from EDF UK
Hi Laura,
We're so pleased to hear about your excellent experience! It's wonderful that our team member was very informative and helpful. Thank you for your fantastic feedback!
Thanks John
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