EDF UK Reviews 

Great service very polite and helpful members of staff

Very helpful and new exactly what she was doing Nicole was very polite

I had a very successful chat with Toni yesterday. She explained everything clearly and took her time with me. She was empathetic with me and gave me confidence to guide me in the correct direction. She is an outstanding and and asset to the company.

Really refreshing to actually get through to a polite and very helpful human when dialing a Customer Services telephone number. Toni helped me navigate through my query and explained the pro's and cons of switching to an EV charger rate - thank you EDF and Toni !

AJ was very courteous and professional.

Daniel was so very helpful and understood my problem with me unabling to get on my edf app due to me not updating because I have a ver old phone!

I had a very pleasant experience with my renewal this year thanks to Steve who was very helpful to me with choosing my new tariff
I have been with EDF for a number of years and have recommended them to others.

Joseph was very helpful indeed. Thank you.

Spoke to James Smurthwaite on the phone today to set up my account for a new property; very good service, quick and simple to understand, and in particular, he allowed me to pause to process information as I’d never set up an account before and answered all my basic questions very happily! Good experience :)

I rang customer service as I had an enquiry re a email I received spoke to a gentleman called Mat who was very helpful and resolved my enquiry out top marks

Amy @ customer services helpful in securing our chosen 2 year fix for elect/gas which I had tried to do online, but was concerned that due to some glitch during process it may not have registered. Upon phoning 2 days later my fears were confirmed by Amy who updated details and confirmed all was now set up. Glad I made the deadline date, thanks to Amy who spoke clearly and her pleasant manner.

Mr Summer
Thank you very much for your help. Keep up with your grateful customer service. Us I have your email, I will always call direct.

Spoke to a lovely man called Steve today. He was so helpful explaining everything to me about the fixed rates. He has also sent me paperwork with the figures so that we can see it in black and white.
Very pleasant and nothing was too much trouble.
An excellent service.

Alexander was very responsive, quick, and helpful.

Came up with a solution to a problem, actioned it efficiently and added a personalised message to boot.

Jade was very helpful when I was worried about my direct debit increasing, she managed to sort it out for me quickly and efficiently

I had a very professional guy on the other side of the phone , called steve , who seemed to know what was going on and seemed to sort my stuff out.

The young lady I spoke today Kelly . Was very clear and polite and listened to me. Hopefully I will continue to receive this type of service going forward as a new edf customer. Thank you Kelly .

Possibly the worst company I have ever had to deal with, every time you call you get a different outcome no one knows what they are doing, ask to speak to a manager you get told it’s not possible and the customer service wow avoid speaking to Victoria from call center attitude is shocking!

Customer service agent understood my issue straight away (a systems issue) and reassured I would be on the correct tariff when all went live. Thanks