Eden Tyres & Servicing  Reviews 10,374

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 323 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and professionalism of the staff. Many people appreciate the friendly and helpful demeanor of the employees, making them feel well looked after and valued. The pricing is frequently mentioned as very reasonable and competitive, offering great value for the services provided. The booking process is described as easy and efficient, with many customers finding it convenient to schedule appointments online and receiving quick turnaround times. However, some customers also noted issues with communication systems failing to inform them when jobs were complete, leading to delays in collection. A few other people also felt that some staff members were unhelpful, rude, and unprofessional, particularly in certain branches, leading to uncomfortable and intimidating experiences.

What people talk about most

Service

Customers had positive experiences with service, often describing it as first-class, exceptional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Price

People report positive experiences with pricing, consistently finding costs to be reasonable and competitive.... See more

Booking process

Reviewers express satisfaction with the booking process, highlighting its ease and efficiency. Many customers... See more

Customer service

Users describe positive interactions with customer service, highlighting professionalism, helpfulness, and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Turned up 10 minutes late for my appointment to have new battery fitted, no problem. Guys on reception took my car keys and straight away drove the car into the work bay. 10-15 minutes later, car is w... See more

Company replied

Rated 5 out of 5 stars

I have a Mini with run-flat tyres, and after dealing with several punctures over the past few months بسبب potholes, I decided to seek some advice. A member of staff suggested switching to standard t... See more

Company replied

Rated 5 out of 5 stars

I popped into the tyre shop today without a booking because I was struggling to remove a szied tyre valve. Luca and Giuseppe were incredibly helpful and friendly from the moment I arrived. Even thoug... See more

Company replied

Rated 5 out of 5 stars

Went to ETS on Alfreton road Derby on Monday booked the car in for a new front tyre. The price of tyre which also included vat and fitting was such a good price compared to other garages. Service was... See more

Company replied


Company details

  1. Tire Shop
  2. Auto Repair Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Eden Tyres & Servicing is a family run business established over 40 years ago. We now have 25 garages across the Midlands which provide Tyres, Wheel Alignment, Car Servicing, MOT testing, Air-conditioning, Car Brakes & repairs. Visit our garages in Derby, Ashby de la Zouch, Burton, Chesterfield, Coalville, Gainsborough, Giltbrook, Hinckley, Leicester, Melton Mowbray, Newark, Nottingham, Oakham, Ripley, Rugby, Somercotes & Sutton in Ashfield. Call in branch or Book online at www.edentyres.com.

Eden Tyres & Servicing

Written by the company

Excellent Customer Service
As a family run business, providing our customers with excellent service is a very high priority for us. We want our customers to use our services time and time again and aim exceed their expectations on every visit.
Great Prices
We believe in providing open and honest prices for our customers. The price we quote is the price you pay.
1000's of Tyres at low prices
We constantly compare our tyre prices to ensure we're offering you the very best deal.
Highest Quality
We never scrimp on quality when it comes to your vehicle and only use high quality equipment, parts and products. Partnering with well know, trusted brands such as Castrol Oil, Apec Braking and Hunter Wheel Alignment ensures professional service every time.
Book online
We're one of the only garages to offer SAME DAY online bookings for Tyres, MOT's, Air-Con Regas, Servicing & Wheel Alignment so if you're in a hurry it couldn't be easier to make an appointment. Choosing a location and time to suit you, you only pay when you're at the branch and we've completed the work on your vehicle. Visit www.edentyres.com to find out more.
Castrol Service Plus
We are now part of the exclusive Castrol Service Plus network ensuring our technicians deliver the highest quality vehicle servicing available & maintaining your dealership warranty.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great staff,great service,and Value for money

One of the reasons I always return to ETS is the fact ive always recieved an honest and trustworthy, diagnosis of what ever problem ive had or the fact ive just booked my vehicle(s) in for a new battery tyre change service or MOT, i know my vehicle is in great hands and when I get it back it will be in tip top condition, even though ive moved out of Derby I now make a 45 mile round trip to go to the Old Alfreton road workshops because the staff are always so friendly helpful and knowledgeable, and when ive asked them a question they didn't have an immediate answer for they went away found the answer and contacted me with it, qaulity service like that is hard to find these days so I stick with what I trust and I trust ETS

24 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Hi Edward,

Thank you so much for your fantastic and detailed review - it really does mean a lot to us. We're incredibly grateful for your continued loyalty, especially making the 45 mile round trip!

It’s great to hear that the team’s honesty, knowledge and customer care keep you coming back. We always aim to provide a service our customers can trust, so your comments are really appreciated.

We look forward to seeing you again next time 😊

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Efficient service

Very professional and well organised company.

24 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Hi Lisa,

Thank you for your review! We're pleased to hear you found the service efficient, professional and well organised.

We appreciate your feedback and hope to see you again soon 😊



Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Always such a great service

Always such a great service. Wouldn’t go anywhere else 😊

24 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Hi Naomi,

Thank you for your lovely review! We're so pleased to hear you always receive great service from the team.

Your continued support means a lot to us 😊

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Excellent Service

I popped into the tyre shop today without a booking Luca and Giuseppe were incredibly helpful and friendly from the moment I arrived. Even though I hadn’t made an appointment, they took the time to assist me and quickly sorted out the problem.
Really appreciate their professionalism and willingness to help. Great customer service — thank you both! Highly recommend this place.

24 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Hi Norbert,

Thank you for your kind review! We're really pleased Luca and Giuseppe were able to help you so quickly, even without an appointment.

We’ll be sure to pass your comments on to them - they’ll really appreciate it! Thanks again for your recommendation 😊

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Great quick friendly service

Great quick friendly service

23 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Hi Carrie,

Thank you for your review! We're glad you received a quick and friendly service from the team.

We appreciate your feedback and hope to see you again 😊



Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Great customer service as usual

Great customer service as usual. Tyres stocked and could have had them same day. Thanks 😊

20 March 2026
Unprompted review
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Reply from Eden Tyres & Servicing

Hi Joanne,

Thank you for your kind review! We're glad we could get your tyres sorted quickly and that you were happy with the service as always.

We appreciate your continued support 😊



Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 4 out of 5 stars

Excellent service

The rapid response in obtaining a specific tyre,competitive price and more importantly the quickness of fitting the tyre. Not forgetting the friendly and helpfulness of all the staff members involved.

20 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Hi Paul,

Thank you for your great feedback! We're pleased we could source your tyre quickly and get it fitted for you at a competitive price.

It’s also lovely to hear the team were friendly and helpful throughout - we’ll be sure to pass your comments on 😊

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Excellent service as usual from this…

Excellent service as usual from this friendly team! 😊

21 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Hi Wendy,

Thank you for your lovely review! We're so pleased to hear you continue to receive excellent service from the team.

We really appreciate your support 😊



Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Very satisfied

Thanks to the team at Eden Ashby de la zouch MOT plus work and service all done on the same day. Thank you I'm once again very happy with your service.

20 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Hi Gareth,

Thank you for your review! We're really pleased we could get everything completed for you on the same day and that you were happy with the service from the Ashby team.

We appreciate your continued support 😊

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

I knew my tracking was out and was not…

I knew my tracking was out and was not sure if I needed to have front wheel alignment or all wheels aligned, so I used there free tracking check and also booked in to have my brakes and suspension all checked for free, Turns out I need all wheels tracked and they were really helpful and showed me the data before hand, they then did the tracking there and then, with the safety checks I had done and tracking sorted I was in there for around 40 minutes which I thought was quite quick

20 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Hi,

Thank you for your detailed review! We're really pleased you found the free checks helpful and that the team took the time to explain everything before carrying out the work.

It’s great to hear we could get everything sorted for you quickly and efficiently - we appreciate your feedback 😊

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Puncture

I had a puncture 20 miles away from Eden Tyres and within 1 hour of me changing the tyre by the roadside. I had dropped the punctured tyre at Eden Tyres and they had repaired the puncture and put it back on my car. Less than £30. What a service. Highly recommend.

20 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Hi Dave,

Thank you for your fantastic review! We're really pleased we could get your puncture repaired and back on the road so quickly after what must have been a stressful situation.

Great to hear you were happy with the service and value - we really appreciate your recommendation 😊



Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Polite, courteous & efficient

Used ETS for MOT.
My car was dropped off early and when ready I received a text message.
Easy drop off & collection.
Polite & courteous staff.

19 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Hi Karen,

Thank you for your review! We're pleased to hear you found the process easy and that the team were polite, courteous and efficient throughout your visit.

We appreciate your feedback and hope to see you again 😊

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Brilliant service as usual

Brilliant service as usual, asked for a courtesy car and it was absolutely no problem at all.
I have used ETS for a number of years and they’ve always been honest, reliable and good value.
100% recommended 👍

19 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thanks so much for your loyalty, Steve! It’s great to hear our courtesy car service and reliability continue to meet your expectations. We really appreciate your recommendation.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Really quick and efficient service…

Really quick and efficient service today, staff knowledge and clear with information, I will be returning. Thanks.

18 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thank you, Lewis! We’re thrilled you found our team knowledgeable and efficient. Can’t wait to welcome you back next time.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Always a good experience

Ordered the tyre I needed and got it booked in and fitted quickly . I have been using ETS for years and always been happy with their service.

18 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thanks, Colin! We’re pleased to hear your tyre was fitted quickly and that you continue to have a positive experience with us.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Trustworthy

Trustworthy, reliable, friendly and very importantly for a single female, don’t make up extra un needed work.
Huge thanks, as always, brilliant.

18 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thanks so much, Claire! We’re glad you feel confident in our honesty and reliability. Your trust means a lot to us, and we look forward to seeing you again soon.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Id recommend ets

Id recommend ets for services on your car found them to do a job extremely well and staff are very effecient

18 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thank you, Diana! We really appreciate your recommendation and are pleased you found our team efficient and professional.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 1 out of 5 stars

Avoid Eden Tyres Leicester at All Costs…

Avoid Eden Tyres Leicester at All Costs
Avoid Eden Tyres Leicester at All costs – Unprofessional, Rude and Threatening

I visited Eden Tyres in Leicester for a complimentary check on tyres, battery, and tracking – a service that should’ve been simple, clear, and helpful. What I got instead was a deeply uncomfortable, unprofessional, and downright intimidating experience.

The technician informed me I needed a new drop link and shock absorber, but I had to push hard just to get basic answers, such as:
• “Can I have a quote, please?”
• “Is my car safe to drive?”

There was zero explanation or transparency. He would walk off without a word, then return and say nothing — I had to constantly chase him for information. When I asked if my rear driver-side tyre had been inflated, he dismissed it and tried to claim my dashboard sensor was incorrect. I literally had to persuade him to do his job and check it.

After he said he’d made adjustments, I checked my dashboard — now all four tyres were set to different pressures, and he had reset the pressure system without my consent, meaning my safety alerts are now incorrectly calibrated.

He seemed irritated by my questions, constantly drinking an energy drink and offering no customer service whatsoever. When I finally asked again for a quote, he mumbled a price and then suddenly added that another part was needed on the passenger side — something he conveniently forgot to mention earlier. When I asked why this wasn’t explained at the start, he became immediately aggressive, saying he no longer wanted my business and walked away mid-conversation.

When I calmly told him I’d be leaving a review, he threatened me, saying “If you do, I know where you live.”

Let that sink in: I went in for a basic check and walked out threatened. This garage is not just unprofessional — it’s intimidating, aggressive, and completely unsafe to deal with. The man in question refused to give his name but was:
• Ginger, bearded, overweight, about 6ft tall, and
• Drinking energy drinks throughout the interaction

This is not a professional garage. It felt more like a rough backstreet setup, with zero customer care, half-truths, and hostility when questioned. I strongly advise anyone to avoid Eden Tyres Leicester, especially if you value clear information, your safety, and basic human decency

30 July 2025
Unprompted review
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Reply from Eden Tyres & Servicing

Dear Customer,

This review refers to a visit in June 2025. Your complaint was thoroughly investigated at the time, and it was evident our staff acted calmly and professionally. All findings were shared with you and in July 2025, Trustpilot removed your review due to derogatory comments directed at our team.

We do not tolerate our staff being treated in this manner, and we are unsure why you have chosen to repost this after such a long period. Please be aware that we take matters involving staff conduct seriously and will take appropriate steps to protect our team.

Kind regards,
Customer Services
Eden Tyres & Servicing

Rated 5 out of 5 stars

Excellent service

Excellent service, online order and AM time slot same day at home address.
Great value for money probably £9 more expensive than going to garage myself.
So definitely worth that.
Great friendly mobile tyre fitting

18 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thank you, Ellis! We’re glad the online ordering and mobile tyre fitting worked well for you. We always aim to make it easy and convenient, and your feedback is much appreciated.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

all staff very polite.....service

all staff very polite.....service, tyres and MOT i was impressed how staff kept me updated re work required etc....a good job well delivered

17 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thanks, Raymond! It’s great to hear you were kept updated and satisfied with the service, tyres, and MOT. We’ll pass your kind words on to the team.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

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