Turned up 10 minutes late for my appointment to have new battery fitted, no problem. Guys on reception took my car keys and straight away drove the car into the work bay. 10-15 minutes later, car is w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a Mini with run-flat tyres, and after dealing with several punctures over the past few months بسبب potholes, I decided to seek some advice. A member of staff suggested switching to standard t... See more
Company replied
I popped into the tyre shop today without a booking because I was struggling to remove a szied tyre valve. Luca and Giuseppe were incredibly helpful and friendly from the moment I arrived. Even thoug... See more
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Went to ETS on Alfreton road Derby on Monday booked the car in for a new front tyre. The price of tyre which also included vat and fitting was such a good price compared to other garages. Service was... See more
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Company details
- Tire Shop
- Auto Repair Shop
- Car Inspection Station
- Car Repair and Maintenance
- Car Service
- Wheel Alignment Service
Written by the company
Eden Tyres & Servicing is a family run business established over 40 years ago. We now have 25 garages across the Midlands which provide Tyres, Wheel Alignment, Car Servicing, MOT testing, Air-conditioning, Car Brakes & repairs. Visit our garages in Derby, Ashby de la Zouch, Burton, Chesterfield, Coalville, Gainsborough, Giltbrook, Hinckley, Leicester, Melton Mowbray, Newark, Nottingham, Oakham, Ripley, Rugby, Somercotes & Sutton in Ashfield. Call in branch or Book online at www.edentyres.com.
Eden Tyres & Servicing
Written by the company
- Excellent Customer Service
- As a family run business, providing our customers with excellent service is a very high priority for us. We want our customers to use our services time and time again and aim exceed their expectations on every visit.
- Great Prices
- We believe in providing open and honest prices for our customers. The price we quote is the price you pay.
- 1000's of Tyres at low prices
- We constantly compare our tyre prices to ensure we're offering you the very best deal.
- Highest Quality
- We never scrimp on quality when it comes to your vehicle and only use high quality equipment, parts and products. Partnering with well know, trusted brands such as Castrol Oil, Apec Braking and Hunter Wheel Alignment ensures professional service every time.
- Book online
- We're one of the only garages to offer SAME DAY online bookings for Tyres, MOT's, Air-Con Regas, Servicing & Wheel Alignment so if you're in a hurry it couldn't be easier to make an appointment. Choosing a location and time to suit you, you only pay when you're at the branch and we've completed the work on your vehicle. Visit www.edentyres.com to find out more.
- Castrol Service Plus
- We are now part of the exclusive Castrol Service Plus network ensuring our technicians deliver the highest quality vehicle servicing available & maintaining your dealership warranty.
Contact info
High Holborn Road, Codnor, Ripley, DE5 3NW, Derbyshire, United Kingdom
- customerservices@edentyres.co.uk
- www.edentyres.com
4.9
Excellent
10K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tracking at Burton Branch
Booked in at the burton branch by telephone for tracking.
Was impressed by the efficiency & friendliness of the receptionist.
Took the car was again impressed by the receptionist,service & professionslism of ETS.
13 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Thank you, Andy! We’re glad the booking, service, and reception experience left a positive impression. The team will be delighted!
Kind regards,
Melissa
Eden Tyres & Servicing
Very knowledgeable and helpful
Very knowledgeable and helpful. Ordered a new tyre especially for me which was fitted the following day as promised. Friendly staff, would recommend.
13 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Thanks, Paul! We’re happy the new tyre was ready as promised and that the staff made everything smooth and friendly. Your recommendation means a lot.
Kind regards,
Melissa
Eden Tyres & Servicing
Been going ETS in Ashby since it’s been…
Been going ETS in Ashby since it’s been open.
Always go above and beyond.
Thank you
13 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Thank you, Mrs Wilkins! It’s always a pleasure to look after loyal customers like you. We’re glad our team continues to go above and beyond.
Kind regards,
Melissa
Eden Tyres & Servicing
Really helpful
Really helpful, dropped in last minute and although clearly busy they still made time to fit me in for a quick tyre change.
Friendly service and a reasonable price.
Good times !!
13 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Thanks, Stuart! We’re happy we could fit you in at short notice and that the service was friendly and convenient. Glad it worked out for you!
Kind regards,
Melissa
Eden Tyres & Servicing
Excellent service
Excellent service - easy to book online, quick turnaround for MOT and Service, friendly staff and handy that they can do EV’s as well!
12 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Thank you, Joshua! We’re glad the online booking, quick turnaround, and EV service made things easy. Your kind words are much appreciated!
Kind regards,
Melissa
Eden Tyres & Servicing
Speed sensor
The engineer went above and beyond to remove the faulty sensor, taking way longer than the time quoted but not charged more for the labour. Cracking job and coupled with the fact that I wasn't charged for diagnostics too, these guys are fantastic!
12 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Duncan,
Thank you for such a brilliant review! 😊
We’re really pleased our technician could get that faulty speed sensor removed for you - they can definitely be stubborn sometimes! It’s great to hear you appreciated the extra effort and that everything was sorted without any additional labour or diagnostic charges.
We’ll be sure to pass your kind words on to the team. Thanks again for choosing Eden Tyres & Servicing!
Kind regards,
Melissa
Eden Tyres & Servicing
Fantastic service
I cannot fault the service from Eden tyres Burton. The lady on reception is fantastic too. Excellent service every time.
11 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Louise,
Thank you so much for your lovely feedback! 😊
We’re delighted to hear you consistently receive fantastic service from our Eden Tyres & Servicing - Burton branch. And we’ll make sure the reception team member gets the recognition she deserves too!
We really appreciate your continued support.
Kind regards,
Melissa
Eden Tyres & Servicing
Amazing service as always MOT on my Land Rover
Amazing service as always MOT on my Range Rover Sport. Lovely service and the lady on the desk was especially helpful and professional.
12 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Phillip,
Thank you for your continued support - it really does mean a lot to us! 😊
We’re so pleased your MOT on your Range Rover Sport went smoothly and that you received the helpful, professional service we always aim to provide.
We’ll be sure to pass your kind comments on to the team. See you next time!
Kind regards,
Melissa
Eden Tyres & Servicing
Can’t fault a thing
Courteous, friendly and fit me in after a nightmare of my continually having to reschedule due to work. Professional and wouldn’t hesitate to use again (to be fair have used them on my last four cars and husband uses them too). Burton branch is spot on
12 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Felicity,
This is so lovely to read - thank you! 😊
We really appreciate you sticking with us across four cars (and your husband too!). It’s great to hear the team at our Eden Tyres & Servicing - Burton branch were able to accommodate your reschedules and still deliver the friendly, professional service you expect.
That kind of loyalty means the world to us.
Kind regards,
Melissa
Eden Tyres & Servicing
Derby branch,
Derby branch,
Upperdale Rd
I have been using this place for many years and always received an excellent service. They were good honest people who were very knowledgeable,professional and offered good advice. Obviously them days are long gone as the service I have just received from the new people in charge was absolutely abysmal. I took my car in because it was making a strange noise and asked them to take a look (a previous garage had suggested links and ball joints were wearing ) so I mentioned this. After test driving it to listen for the noise and then checking the car on the ramp, the technician came in and said they definitely need replacing and that’s what is making the noise. Again I asked, that’s definitely where the noise is coming from, to be told, yes definitely. I was quoted £600 ( apparently the parts were costing £380) and it was at least 2 hours work. I agreed to have the work done and upon completion went to pick my car up. I was told that it had been test driven and everything was fine only to find the same noise on my way home. After calling I was told to bring it in next morning so they could have another look. This time another guy test drives it and comes back and says “can’t hear no noise “. I suggested that I go with him and point it out and as soon as it was pointed out to him he says “that’s something else and you probably need to take it to a BMW specialist. Why the hell have you guys just charged me £600 if you didn’t even know what the actual fault was that was making the noise.??? No explanation, no sympathy, appalling behaviour and no customer care. Another thing to note, the receipt had no itemised parts costs or man hours service charge, just the total cost!! Definitely won’t be taking any of our cars there again.
11 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Alan,
Thank you for your feedback. We’re genuinely sorry to hear how frustrated you feel following your recent visit.
When you first came to us, you advised that another garage had identified worn ball joints. We inspected the vehicle and confirmed this, and also recommended replacing the lower arms. A quotation was provided, you went away to consider it, and then contacted us a few days later to book the work in. The arms were fitted and everything was checked and road tested.
When you returned with a further concern about noise, we immediately re-inspected the vehicle. Lee checked it again on the ramp and then road tested it with you so you could point out the sound directly. During that drive, the noise identified was a gearbox whine rather than a knocking from the suspension, and you confirmed this was the sound you had been hearing.
We would never knowingly carry out unnecessary work, and the suspension components replaced were worn and required attention regardless. However, we’re sorry if this wasn’t communicated as clearly as it should have been on the day.
If you would like us to clarify anything further or go through the invoice in more detail, please don’t hesitate to call us on 01332 767778. We’re more than happy to discuss this with you directly.
Kind regards
Lee
Branch Manager
Eden Tyres & Servicing Upperdale road, Derby - Tel 01332 767778
Best place to have my tyres done at
11 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Gabriela,
Short and sweet - we love it! 😊
Thank you for choosing us for your tyres and for taking the time to leave a review. We really appreciate it!
Kind regards,
Melissa
Eden Tyres & Servicing
Recommended
More work carried out today on my car to high standard great service and competitive price.
Staff friendly and aproachable
11 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Tony,
Thank you for your continued support! 😊
We’re pleased to hear you’re happy with the standard of work, service and pricing. It’s always great to know the team are delivering exactly what we aim for - friendly, approachable and high quality.
Kind regards,
Melissa
Eden Tyres & Servicing
Mark was his usual helpful self
Mark was his usual helpful self - figured out the cause of the vibration through the steering wheel- now all sorted !!
11 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Audrey,
Thank you for your lovely feedback! 😊
We’re glad Mark could get to the bottom of that steering wheel vibration for you and get everything sorted. We’ll be sure to pass your kind words on - he’ll really appreciate it!
Kind regards,
Melissa
Eden Tyres & Servicing
Wrong CHEAPER tyres fitted. Avoid.
I CONTACTED ETS WAY BEFORE THIS REVIEW BUT THEY HAVE NOT BOTHERED TO RESPOND.
I booked my car in for a slow puncture repair by phone. During the booking I was told I had a nail in my tyre and I needed a new one. (Main dealer did not find this on there video inspection just before this hence why I thought it was a valve issue.) They didn’t specify where the nail was or why they couldn’t repair it.
I opted to replace both tyres on the axle due to ETS not having the same brand in stock and therefore the tread patterns not matching and an upcoming MOT.
The tyres I chose were not in stock so I agreed to return later in the day to have them fitted while they got them delivered from Tyre Partner (another Eden Tyres company).
I returned and had the tyres fitted. The Manager told me after I paid (2p more than the website price for some reason) that my car was in a bay with the keys in it.
I approached the work bay and my car was deep into the back of it (you could’ve easily got a large car/SUV/VAN in front of it in the work bay). I had to avoid tools and work chests to get to it so that I could drive it out.
Upon arriving home I checked the tyres as I couldn’t in the work bay due to tool chests and tools. And it turned out that Eden Tyres had put not only the wrong tyres on but cheaper tyres!
Long story short, I had the tyres changed the following day, the manager said he’d given the lad a “rollocking” which only made me feel bad for the lad! Poor management say it’s all. Guidance, training and supervision if need is how you help your staff and business surely?! He then offered me a service that the car DID NOT NEED as an apology! He knew it was not needed as I asked him if it was needed and he was SILENT. (Tracking, it had just been done so I knew and he knew it didn’t need it.)
This company is not what it used to be under John Eden.
They also added me to their marketing texts and emails without asking! Any professionalism this company once had is gone and with it my trust.
- In response to your reply. I have already emailed your customer services email address with this information before leaving this review (as stated.)
You didn’t respond nor acknowledge it.
2 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi,
Firstly, we are very sorry to read this and to hear how disappointed you feel following your visit. This is certainly not the experience we want any customer to have, and we take feedback like this very seriously.
We would really appreciate the opportunity to look into this properly. Could you please confirm which branch you visited and any further details (such as your vehicle registration or booking reference) so we can fully investigate with the team involved?
We’d also like to review the tyre ordering and fitting process you’ve described, along with the concerns raised about communication, workshop access, and marketing preferences. This isn’t the level of professionalism we expect from our teams, and we want to ensure this is addressed appropriately.
We appreciate you may have sent us an email previously, but to be able to search for your enquiry and raise a full investigation - we need more information. Again, please can you contact us at customerservices@edentyres.co.uk
with the details so we can investigate thoroughly and respond to you personally.
We apologise again for your experience and hope to hear from you soon so we can work towards resolving this for you.
Kind regards
Melissa
Customer Services
Eden Tyres & Servicing
AVOID AVOID AVOID.
I had a burst tyre and booked for a mobile tyre change with Eden Tyres (who are very local to me) via Blackcircle when I purchased my replacement tyre.
The tyre fitting was booked in for Wednesday 4th February between 12.30 and 5pm but no fitter arrived.
I contacted Eden Tyres and Blackcircle who advised I was rescheduled for Thursday 5th February which was confirmed by email.
A little nervous I called Eden tyres to check on Thursday morning and asked for an ETA. I was told the fitter would contact me when he was in his way. Guess what? Another no show.
No phone call. No apology. No update.
I had to contact Black circle to resolve the situation who rebooked with an alternative garage.
Ive still not received any call from Eden Tyres - they clearly don’t value their customers or have a clue about customer service.
AVOID AVOID AVOID.
5 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Dear Mrs White,
Thank you for your review. We completely understand how frustrating this situation must have been, especially when you were relying on a mobile fitting.
After speaking directly with Blackcircles, they have confirmed that the booking was moved within their system and reallocated to an alternative garage. Once this change was made, we were no longer instructed to carry out the job, hence us not attending.
Blackcircles have acknowledged this and agreed to contact you directly to explain what happened, as the cancellation and rebooking were handled on their side. Unfortunately, as the booking was no longer live with us, we were unable to proceed with the appointment.
We would never intentionally fail to attend a confirmed booking with out contacting you to re arrange, and we’re genuinely sorry for the inconvenience and confusion this caused. If you would still like to speak with us directly, please don’t hesitate to get in touch on 01332 342 005
Kind regards,
Curtis
Branch Manager
Eden Tyres & Servicing - Alfreton Road, Derby
Amazing friendly garage and team …
Amazing friendly garage and team highly recommend.
10 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Edward,
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with our team. Your recommendation means a lot to us, and we look forward to welcoming you back to Eden Tyres & Servicing soon.
Kind regards,
Melissa
Eden Tyres & Servicing
Kyle at Melton did a fantastic job
Had my brake pads done on my Hyundai by Kyle at ETS melton and they did a great job at a great price - would recommend A*
7 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi there,
Thank you for taking the time to share your experience! We’re delighted that Kyle and the team at Melton provided excellent service and that you were happy with the job and price. Your recommendation is greatly appreciated!
Kind regards,
Melissa
Eden Tyres & Servicing
Coalville Branch: Excellent service, great site.
Always visit the Coalville branch for tyres and similar jobs. Been going for the last 10 years.
Excellent service, very competitive pricing, the lads are always in good humour and happy to help.
Worth calling the branch rather than booking online as they're more flexible that way and they can access a wider range of tyres directly. Very happy to recommend.
31 January 2026
Unprompted review
Reply from Eden Tyres & Servicing
Thanks David! 😄 We really appreciate your loyalty over the last 10 years 🚗👍 Glad you enjoy visiting the Coalville branch and find the team helpful and in good spirits. We’re delighted you’d recommend us ⭐
Kind regards,
Melissa
Eden Tyres & Servicing
Over the moon with my experience with…
Over the moon with my experience with ETS Coalville. First time I’ve taken my car there due to issues with Kwik Fit & Formula One over the last two years.
Not only was the job done properly which is quite rare these days the price was extremely competitive and a pleasant surprise.
I’ve been looking for a trustworthy garage to help with my car maintenance and hopefully just found it.
Very very happy with the work they carried out from start to finish.
They have actually helped me before but didn’t charge me for a loose bolt on my brake calipers.
27 January 2026
Unprompted review
Reply from Eden Tyres & Servicing
Thanks Lincoln! 😊 So pleased your first visit to Coalville went well and that we could provide a trustworthy, competitively priced service 🚗⭐ We’re always happy to help, even with the little extras like your brake calliper bolt
Kind regards,
Melissa
Eden Tyres & Servicing
Excellent service from ets Sutton.
Always use ets Sutton in Ashfield for tyres, brakes etc. Recently had my car in for a service and a/c re gas, as usually excellent service with helpful and friendly staff.
27 January 2026
Unprompted review
Reply from Eden Tyres & Servicing
Thank you so much, Philip! ⭐ We’re thrilled you’re happy with the service at ETS Sutton in Ashfield. It’s always a pleasure looking after you for tyres, brakes, and servicing, and we really appreciate your continued support! 🚗🔧
Kind regards,
Melissa
Eden Tyres & Servicing
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