EdenFantasys Reviews 

I contacted Eden Fantasies through email about a device not charging. I ordered it 4 months ago. They responded in less than 24hrs and said that a replacement would be sent out in a timely manner. Great customer service.

The return process was very good and Anna the operator was so sweet and made the whole process so nice and pleasant. Thank you

Thanks for working with me getting the order taken care of. Great customer service.

Anna helped figure out what took so long with my order after 5 days of waiting she expedited the shipping to insure the gift gets in on time

Mistakes happen she made sure to make it right!

Quick response. And awesome personality

the item i got was defective, and the process was very easy to get a refund. i am very happy with the results from this and i will definitely be shopping again

I had an embarrassing situation with a product and Ivy helped me out. I got a store credit and i was able to get the product best suited for me. She made me feel comfortable in asking questions and was very professional.

Great customer service, very helpful. I got store credit and it was a quick and convenient. I was able to get assistance on a Sunday via text message. Ivy was able to help me with my issue in professional manner.

I ended up communicating with a couple different souls there who were more than helpful and friendly. Very personalized and caring attention. They made several personalized recommendations on what I was looking for and introduced me to a couple products that I will definitely be checking out! And they were more than attentive to my constant need for “attentiveness”.

So… there was no sign of my order I realized several days after my first order and apparently an old email address was attached to my payment method so I wasn’t able to track it. I don’t go to that physical address regularly but I expect to go pick up my new “best friends” (intimate friends anyway) this afternoon!!! I still can’t find the tracking for whatever reason but they do tell me it was delivered over a week ago (just three days after my order was placed!).

Their nearly 25 years in the personal pleasure business and high ratings give me confidence that I’ve picked a winner and will know that I will get excellent customer service and attention as well as, hopefully, some great pleasurizing products!

The spelling pedant part of me will just have to get over the mispelling in their name — but perhaps there’s a story there for their interesting take on their corporate name!?! And, yes, I misspelled “mispelling”! It should be “misterspelling”!

Love the quality of products and costumer support is very helpful and respectful especially if you get Lars you'll get all your issues resolved in a very short time if you get any kind of problems

They are very helpful and very nice 10/10 customer service

The customer service was understanding of my issue and was happy to fix it. They were patient, quick to respond, respectful and helpful. I couldn’t ask for a better response.

I got my problem solved within thirty minutes! Sydney was so kind and open!

Quick explanation

Received a quick and thoughtful response from Anna! Give that girl a raise ;)

I called about a missing item in my order and it was taken care of immediately. No questions asked. I like that. Yes I will order again. Thanks

Wonderful customer service. I had an item that broke just a couple of weeks after getting it and they just sent a replacement. No hassle at all. I will continue to be a loyal customer for all of our intimate needs.

Great customer service. I had an issue with an item I had delivered where the battery went bad and they got me a replacement for free right away.