We ordered products from EdenFantasys and one of them was defective (would not turn on). Both Abel and Ivy had fantastic customer service walking us through the steps of troubleshooting and eventually... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so excited to try this company to buy some new toys and I haven't been disappointed! The website is very descriptive, helpful, and easy to navigate. My purchase experience was a breeze. I had on... See more
I have paid quite a bit of money to this company, and very rarely have I been dissatisfied. I have only encountered 2 errors, and both of them were handled within 24 hours. Packaging is from "Web M... See more
Always shop here for my private items. Packages always arrive on time and with no indication of what is inside (perfect for privacy reasons). Items are of excellent quality and durable. Had a recent i... See more
Company details
Written by the company
Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
Contact info
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient and cooperative
Very efficient and cooperative. Awesome service...
9 December 2025
Unprompted review
Fast, proffesional, like chatting with a friend
Representative was knowledgable, prompt and very pleasant. Very much like chatting with a friend who has special knowledge.
4 December 2025
Unprompted review
Quick timely assistance
Quick timely assistance. Great attitude and awesome follow up
4 December 2025
Unprompted review
Helped me solve my problem instantly
1 December 2025
Unprompted review
Fast and accurate answer
29 November 2025
Unprompted review
Ivy's customer service skills are…
Ivy's customer service skills are excellent, asked my issue, and immediately started resolving my issue, her response time was speedy, courteous and resolved my issue. It's rare to come across that kind of customer service these days. Keep doing what ur doing ivy. Thanks again
26 November 2025
Unprompted review
A great shopping experience from start…
A great shopping experience from start to finish. Professional customer support and superior selection. Five stars!
22 October 2025
Unprompted review
Me and my family friends are very happy…
Me and my family friends are very happy to the related item
25 November 2025
Unprompted review
Very helpful
Very helpful. Appreciated the effort to work out an option for my circumstances. If things change in the future I'll definitely be back just because of the customer service alone. Thank you
24 November 2025
Unprompted review
amazing product
6 November 2025
Unprompted review
now these slams me so hard i convulse
11 November 2025
Unprompted review
Product warranty
Had a defect in the product, but all support staff were friendly and resolved the issue in a very timely manner. Keep up the good work!
7 November 2025
Unprompted review
I can't say enough good things!
I have paid quite a bit of money to this company, and very rarely have I been dissatisfied. I have only encountered 2 errors, and both of them were handled within 24 hours.
Packaging is from "Web Merchants" and either comes in a box or a discreet bag (depending on how much is ordered). They ALWAYS have deals going on, and it's the only company where I've subscribed to their newsletter because the deals are SO good.
3 November 2025
Unprompted review
Customer service was fast and top notch.
4 November 2025
Unprompted review
Anna was very helpful!
4 November 2025
Unprompted review
Quick, easy and as always super fun!
Anna was super quick to respond and resolve the issue at hand. Everything was remedied in less than 48 hours of the first email being sent. As always much love to Eden Famtasys, wonderful service, great products and speedy and discreet shipping.
1 November 2025
Unprompted review
Warranty promise
The diligence you and your team showed that your company is second to none because no one gave up on me just as I am a United States Marine Black Ops sniper will never give up on you and everyone in this great United States of America keep up your great work and Semper Fi
1 November 2025
Unprompted review
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