Eden.co.uk Reviews 

7,488
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,985 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the wide selection available, finding exactly what they need. Many people highlight the efficient and prompt delivery service, often noting that items arrive quickly and are well-packaged. The company's service is frequently described as excellent, with consumers appreciating helpful, professional support, easy ordering, and clear communication. However, some customers noted delivery issues, such as lost or delayed parcels, incorrect address labels, or damaged packaging. A few people also felt product descriptions could be more accurate, mentioning items smaller than expected or with unexpected font sizes, and isolated instances of minor product defects.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt dispatch... See more

Product

Consumers find products to be positive, often praising the great selection, quality, and competitive prices.... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and quick dispatch of... See more

Service

Customers consistently note positive experiences with service, often highlighting its value for money and... See more

Quality

Users describe positive interactions with quality, often praising the excellent condition of items upon... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to connect with. Great selection of various Bibles. Even explaining font text size (8pt) & it's millimeter size comparison. Now I know font sizing which is crucial for those of poor sight. Over... See more

Company replied

Rated 5 out of 5 stars

Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service... See more

Company replied

Rated 5 out of 5 stars

When I go on the site and hope to find just the right book for a particular reason, then it is so easy to order thebook and know if it states a date for delivery then that is when it will arrive! If I... See more

Company replied

Rated 5 out of 5 stars

Lovely products, great quality. Some small print - having an example would help me buy the correct thing. Can’t be bothered to send it back though. Great selection, quick delivery service. Problem wit... See more

Company replied


Company details

  1. Christian Book Store

Written by the company

Eden.co.uk your one-stop-shop for Christian resources.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,488)

1,881 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering and deliver promptly

Easy ordering and deliver promptly

24 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Judy,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

all good

all good, delivered etc

16 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Jeremy,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 1 out of 5 stars

Although Royal Mail said it was in…

Although Royal Mail said it was in their system I have NOT received it.
Bev Harris

24 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Bev
Thanks for your custom and your review.
We really appreciate your feedback.
Sorry to hear that your order has not arrived and on checking the tracking it was delivered 3 days ago. I shall be in touch with you today.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Excellent prompt service from Eden

Excellent prompt service from Eden. Unfortunately courier service (to North West coast of Scotland) was very disappointing with the first delivery ‘lost’ and the second one delayed.

23 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Donald,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Excellent service and very reliable.

The book I ordered was delivered very quickly, as promised. It arrived, well packed and I was delighted with your service. Thank you.

23 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

It arrived within a good time

It arrived within a good time

23 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Marie,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Good range of products

Good range of products, good prices, quick delivery.
I've bought lots of products from you for these 3 reasons

23 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

came on time

came on time, no problem! All there, no breakages!

23 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Mr Smith
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Excellent delivery and a great quality product

The book was a gift for my niece’s First Holy Communion. Firstly, I thought the book was great, a very entertaining way to read about the story of God.
Secondly, the service from Eden was spot on, the book arrived robustly packed in only a couple of days.

22 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Miss J
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Prompt response courtesy

Prompt response

15 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Mr Pitt,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

You had the items I needed in stock and…

You had the items I needed in stock and they arrived - well packaged - promptly.

22 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Janet,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

A great buy

A great buy - a group of activity books for the summer break from Sunday Club. Lots of useful puzzles and plenty to think about. Children seem happy! Thanks

22 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Margaret,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Good books

Really fast delivery, quality products.. Reasonable price.

22 June 2026
Eden.co.uk logo

Reply from Eden.co.uk




Hi Al,
Thanks for your order and reviewing your experience with Eden.
We really appreciate your feedback
Christine - Eden Customer Service Team












Rated 5 out of 5 stars

Generous

Generous, attentive response to a delivery issue. well done

15 June 2026
Eden.co.uk logo

Reply from Eden.co.uk




Hi Richard, 
Thank you for leaving us feedback. We appreciate you choosing Eden
Christine - Eden Customer Service Team   


Rated 5 out of 5 stars

Eden are both helpful and professional.

Eden are both helpful and professional.
They are willing to analyse a query, and offer advice on which product best suits. They are my first choice in choosing a company to buy from

22 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Elizabeth
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Always a 5 star experience ✨️ with Eden…

Always a 5 star experience ✨️ with Eden yo be honest. Love the service and communication in process as well 👏

15 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Tehilla
Thank you for your order and for reviewing your experience with Eden. We really appreciate your feedback.
Donna - Eden Customer Service Team


Rated 5 out of 5 stars

Excellent service very happy

Excellent service very happy

15 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Kelly,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

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