Eden.co.uk Reviews 7,027

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficiency of the delivery service, noting that orders often arrive quickly and even earlier than expected. People are very satisfied with the quality of the products and the ease of the ordering process, frequently highlighting the excellent service and well-packaged items. However, some customers also noted occasional issues with packaging, such as damaged external boxes or oversized parcels. A few other people also felt that delivery for books could be slow, and there were isolated instances of incorrect items being sent or products arriving with minor damage.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the promptness and... See more

Product

People report positive experiences with product, often praising the quality, design, and wide selection... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of the ordering... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the good quality of... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered 4 Children's activity books. They arrived 2 days earlier than the predicted date. Unfortunately , although excellent books they were not suitable for my Sunday children's group. I rang to... See more

Company replied

Rated 5 out of 5 stars

I've done two orders so far both and easy process and once ordered the items came with 3 days with no issues. Both books were in an appropriate sized box and padded so they were safe from damage. I'll... See more

Rated 5 out of 5 stars

I am always impressed by the efficiency of Eden's personnel and the speed at which they get the orders delivered. They are friendly, knowledgeable and very helpful; thank you Christine for looking aft... See more

Company replied

Rated 5 out of 5 stars

I needed Easter cards for our neighbours but was unable to order them until very near the day due to unexpected circumstances. They arrived in good time and are all very good quality.

Company replied


Company details

  1. Christian Book Store

Written by the company

Eden.co.uk your one-stop-shop for Christian resources.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, excellent delivery with great quality items…

I've done two orders so far both and easy process and once ordered the items came with 3 days with no issues. Both books were in an appropriate sized box and padded so they were safe from damage. I'll look forward to ordering again soon as I have a few more items to get.

9 April 2026
Rated 5 out of 5 stars

Very impressed

I am always impressed by Eden's range and quality of products.

8 April 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Matthew,
Thanks for your custom and your review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars
Eden.co.uk logo

Reply from Eden.co.uk

Hi Jim,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

Outstanding company to deal with.

Delivery was prompt, and packaging was superb.

8 April 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Pat
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Excellent service

Excellent products, choice and service.

8 April 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Susan, 
Thank you for leaving us feedback. We appreciate you choosing Eden
Christine - Eden Customer Service Team

Rated 5 out of 5 stars

I needed Easter cards for our…

I needed Easter cards for our neighbours but was unable to order them until very near the day due to unexpected circumstances. They arrived in good time and are all very good quality.

31 March 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Hilary,
Thanks for your custom and your review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

Good website

Good website, with an excellent selection. Easy to order & fast delivery

7 April 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi,
Thanks for your custom and your review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

Superb Christian resources

Superb Christian resources. Use Eden for most of my books and it never fails. Much recommended!

30 March 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Paul,
Thanks for your order and reviewing your experience with Eden.
We really appreciate your feedback
Christine - Eden Customer Service Team


Rated 5 out of 5 stars

it was easy to find exactly what met my needs.

it was easy to find exactly what I required and was delivered earlier than at first expected but was kept well informed of the delivery details.

30 March 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Peter
Thank you for your order and for reviewing your experience with Eden. We really appreciate your feedback.
Donna - Eden Customer Service Team




Rated 5 out of 5 stars

Great books

Great books, fast delivery.

30 March 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Andy,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look