I cannot fault the service here. Lucie is extremely helpful and genuinely cares for her customers. She started coffee mornings, which are a great idea, getting the community together and helping th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well!!! First time I have been in this shop.... What a great experience!!! Real great quality goods. Great range on Display. Lucie was exceptional. Extremely informative. Welcoming and com... See more
Company replied
Fantastic service every time. The manager lucie is so friendly, warm and welcoming and always makes you feel comfortable as soon as you walk into the shop. She really knows her job and nothing ever se... See more
Company replied
I was greeted with smiles and pleasant attitudes! Very professional! Both Cat and Lucie were fantastic and really got their jobs done. They helped me and my elderly father out tremendously and I would... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Henshaw Street 22-24, OL1 3AA, Oldham, England, United Kingdom
- 0161 393 4597
4.9
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Lucie & Rachel
Excellent service from Lucie & Rachel, service with a smile. Will do there best to ensure you're looked after and get the product that's right for you.
6 March 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you for the wonderful feedback. Lucie and Rachel consistently deliver excellent service with a smile, and it’s great to hear they did their best to make sure you were well looked after and found the right product.
Warm regards,
Eden Mobility
Lou is always welcoming and kind
Lou is always welcoming and kind, I bring her sweets most visits as a thank you to how she welcomes me.
2 March 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your kind words. Lou takes great pride in making everyone feel welcome, and it means a lot to hear that her warmth stands out to you. Your thoughtful gesture of bringing sweets is truly appreciated — it’s always a pleasure having you visit.
Warm regards,
Eden Mobility
Good advice from Rachel at Oldham branch and brilliant explanation and demonstration on the product. Staff are very friendly, will definitely recommend to family and friends.on product
Good advice from
27 February 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your kind review. We’re delighted to hear that Rachel provided such helpful advice and a brilliant demonstration of the product. It’s wonderful to know you found the team friendly and the experience reassuring. We truly appreciate your recommendation and are always here to help with anything you may need in the future.
Warm regards,
Eden Mobility
lucie is great so welcoming and puts…
lucie is great so welcoming and puts out the red carpet at coffee mornings thank you rita
20 February 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much, Rita. Lucie will be over the moon to hear your lovely words. She always aims to make everyone feel welcome, and it’s wonderful to know you enjoy the coffee mornings and her special touch. We really appreciate you taking the time to share this.
Warm regards,
Eden Mobility
Oldham shop
I think they Oldham shop is loverly they can't do enoth for people they are so kind and considerate I love them and they make you feel so welcome
20 February 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your lovely words. We’re delighted to hear you think the Oldham shop is such a welcoming place. The team will be thrilled to know their kindness and willingness to help made such a difference. It means a lot that you feel so comfortable and cared for when you visit.
Warm regards,
Eden Mobility
Lucy is warm and welcoming on all…
Lucy is warm and welcoming on all levels, she has a wonderful way with me and everyone who walks through the door, no matter who they ste of how they look they're treated like royalty
12 February 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your wonderful feedback. We’re delighted to hear that Lucy makes everyone feel so warm and welcome. She has a fantastic way of treating every person with kindness and respect, and we’re thrilled that this shines through each time you visit.
Warm regards,
Eden Mobility
Amazing service, lovely staff
Amazing service every time you walk through the door, it's obvious the staff here care about everyone who comes in, got myself an amazing chair that works wonders for my aches and pains. They run a coffee morning every Friday that I attend and would recommend to anyone
10 February 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your wonderful feedback. It means a lot to hear that you feel welcomed every time you visit. We’re delighted that your new chair is helping ease your aches and pains, and it’s great to know you enjoy our Friday coffee mornings — they’re one of our favourite parts of the week too. We really appreciate your recommendation and look forward to seeing you again soon.
Warm regards,
Eden Mobility
Lucie was really helpful and great…
Lucie was really helpful and great customer service helped in every possible way very professional and a good asset. we will definitely be calling again
9 February 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your lovely feedback. We’re delighted to hear that Lucie was so helpful and professional, and that she supported you in every possible way. She truly is a great asset to the team. We really appreciate you taking the time to share your experience, and we look forward to hearing from you again.
Warm regards,
Eden Mobility
Rachel was really helpful
Rachel was really helpful. Will be coming again. Great customer service and products.
7 February 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you for your lovely feedback. We’re so pleased to hear that Rachel was really helpful and that you were happy with both the service and the products. We look forward to welcoming you again.
Warm regards,
Eden Mobility
Eden really was like Eden beautiful x
We were met straight away entering the store by the lovely Lucie and Jamie,so welcoming to us and really had their heart and soul in the job we didn't want to leave but there were more customers coming in.
It was a really wonderful experience.
2 February 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for sharing your experience. Lucie and Jamie will be thrilled to hear your kind words. Their genuine warmth and passion for what they do really shine through, and it’s wonderful to know it made such an impression on you. We’re delighted you had such a lovely visit, and we hope to welcome you back again soon.
Warm regards,
Eden Mobility
Jamie & Lucie were very kind &…
Jamie & Lucie were very kind & pleasant. Lovely welcome with a brew. Can't wait to be out & about whizzing around on my new scooter.
29 January 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your lovely review. Jamie and Lucie will be thrilled to hear your kind words. It’s great to know you felt so welcome — nothing beats starting things off with a good brew. Enjoy every moment out and about on your new scooter; we’re delighted to have been part of the journey. If you ever need anything, we’re always here to help.
Warm regards,
Eden Mobility
Whenever we call in at the Oldham…
Whenever we call in at the Oldham branch they are extremely friendly always ready for a chat. Today we purchased a new rise and recliner chair Lucie and Jamie were very helpful
28 January 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your lovely feedback. It’s wonderful to hear that every visit to our Oldham branch feels welcoming and friendly. We’re delighted that Lucie and Jamie were able to help you choose your new rise and recliner chair. Your kind words mean a lot to the team, and we hope you enjoy your new chair.
Warm regards,
Eden Mobility
Lucie and Rachel brilliant service very…
Lucie and Rachel brilliant service very helpful
24 January 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your lovely feedback. Lucie and Rachel will be delighted to hear your kind words — they always aim to provide brilliant, helpful service
Warm regards,
Eden Mobility
Highly recommended
The experience was sweet, considerate and welcoming, came in with my partner and his dad and was met with nothing but kindness and hospitality.
21 January 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for sharing this lovely feedback. It’s wonderful to hear that your visit felt so welcoming and that you and your family were treated with genuine kindness. Creating a comfortable, considerate experience for everyone who walks through the door is incredibly important to us, so your words mean a great deal. We’re really glad you felt at ease and well looked after, and we hope to see you again soon
Warm regards,
Eden Mobility
The service was considerate and…
The service was considerate and welcoming, I came in with my Dad and we was welcomed with kindness and consideration we was served by (Kylie)
21 January 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for sharing your experience. It’s wonderful to hear that you and your dad felt genuinely welcomed and well looked after. Kylie will be delighted to know her kindness and considerate service made such a positive impression. We’re really glad your visit felt comfortable and supportive, and we hope to see you again in the future.
Warm regards,
Eden Mobility
The staff was super helpful
The staff was super helpful especially Rachel. I was advised expertly and Rachel assisted the set up of my walking stick. I was soo impressed, I brought 2. Highly recommend
14 January 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you for sharing such a wonderful review. It’s fantastic to hear how helpful the team was and that Rachel’s expert advice made such a difference. We’re delighted she could assist with setting up your walking stick and that you were impressed enough to purchase two. Your recommendation means a great deal and we’re grateful you took the time to share your experience.
Warm regards,
Eden Mobility
Lucy and rachel dream team thank you
12 January 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your kind words. Lucy and Rachel will be thrilled to know you think of them as a dream team. We’re delighted they made such a positive impact. Your appreciation means a lot.
Warm regards,
Eden Mobility
Friendly and welcoming
Lucie and Rachel are Vlvery friendly and welcoming and very helpful.
12 January 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you for your lovely feedback. It’s wonderful to hear that Lucie and Rachel were so friendly, welcoming, and helpful during your visit. We’re delighted they made such a positive impression. Your comments are truly appreciated.
Warm regards,
Eden Mobility
Excellent customer service from Lucie
Excellent customer service from Lucie. Great personality and pleasant smile.
15 December 2025
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your kind words about Lucie! We’re delighted to hear that her excellent service, warm personality, and pleasant smile made such a positive impression. We’ll be sure to share your feedback with her—it will mean a lot!
Warm regards,
Eden Mobility
Excellent service and assistance
Excellent service and assistance. Lucie was very helpful and her polite manner and her product knowledge was a great help.
27 November 2025
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your kind words. We’re delighted to hear that Lucie’s polite manner and product knowledge made such a positive difference to your experience. We’ll be sure to share your feedback with her—it will mean a lot. We look forward to assisting you again in the future.
Warm regards,
Eden Mobility
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.