This was the second time that we had popped into the shop, first time we spoke to a gentleman regarding the batteries for my mum‘s electric chair. He gave us some really good advice unfortunately it d... See more
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See what reviewers are saying
Father in law just had a pacemaker fitted. Called in for advise re a scooter. Carol listened to his condition and circumstances in which he would use one, including the local terrain. No hard sell tar... See more
Company replied
Took my mother in law to look at stairlifts and spoke to Paul,with great patience and knowledge he explained them to her and took into account her hearing and sight difficulties in advising her. Would... See more
Writing on behalf of my grandma Sheila as she doesn't have access to online. She said she went into the mansfield store and was greeted by Paul Wilson. He was very friendly and professional and helped... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Market Place 23A, NG18 1HZ, Mansfield, England, United Kingdom
- 01623 700 248
4.9
Excellent
152 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Purchase of Rollator
Very Pleased with the Rollator that I bought today
The member of staff was very helpful with information and details about servicing etc:
Would recommend this Eden store.
17 July 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Hi Hazel,
Thank you so much for taking the time to share your experience! I'm really glad to hear you're pleased with your Rollator and that the information around servicing was helpful. It was a pleasure helping you, and your recommendation of our Mansfield store means a great deal. If you ever have any questions or need further support, I’m just a message away.
Take care,
The Eden Team
Excellent service, very friendly and helpful
Paul was brilliant, very helpful with choosing the right mobility scooter for my dad, and arranging a free home trial for him.
20 June 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Dear Rob,
Thank you for your kind review! We're so glad Paul was able to help you find the right scooter for your dad and arrange a home trial. Your feedback means a lot to us and to our Mansfield team.
Warm regards,
The Eden Team
Mansfield Store - July 2025
Paul Wilson at the Mansfield shop was extremely welcoming and also humorous, which was an added bonus! Many people who need mobility aids do not want them but Paul was very empathetic and helped my Mum choose the right equipment. We wouldn't hesitate to return if we need anything else. Paul is a rockstar!!
4 July 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for such a heartfelt review! We’re so glad Paul made your visit to our Mansfield store both helpful and enjoyable. His empathy and humour really do make a difference, and we’ll be sure to pass on your “rockstar” praise—he’ll love it!
Looking forward to welcoming you back whenever you need us.
Warm regards,
The Eden Mobility Team
Outstanding Service – A True Lifeline
⭐⭐⭐⭐⭐
Outstanding Service – A True Lifeline
We recently had an urgent need for a replacement mobility scooter, and the team at Eden Mobility in Mansfield were absolutely incredible from start to finish. Their customer service, professionalism, and genuine care were second to none.
From the moment we walked in, the staff made us feel welcome, understood our situation, and went above and beyond to ensure we got exactly what we needed. They took the time to listen, offered clear and helpful advice, and made the whole process completely stress-free.
The Mansfield team are a true credit to Eden Mobility – their dedication, knowledge, and compassion made all the difference. We left with the perfect scooter ordered, total peace of mind, and gratitude for such excellent service.
Highly recommended – 5 stars all the way!
2 July 2025
Unprompted review
Maureen Voce
Maureen Voce
I've been in the Mansfield shop a couple of times, for various things. Paul Wilson the person who served me was extremely helpful, with advice and purchases. He is very knowledgeable about all of the products he sells and the advice he has given me. I will be going to the shop again for future purchases nothing is too much trouble for Paul and Lisa always there with a friendly smile.Always willing to help
2 July 2025
Unprompted review
Great service
Great service, everything explained clearly to me and the wife, but more importantly to my mother who was looking to purchase a mobility scooter and walker. Thanks go to Paul Wilson and Lisa for looking after my mothers requirements.
1 July 2025
Unprompted review
Paul Wilson,was fantastic when I…
Paul Wilson,was fantastic when I visited the Mansfield Branch ,put me at ease straight away whilst discussing the purchase of a mobility scooter.Very fast service,polite and efficient great guy.Would definitely recommend 💯
11 June 2025
Unprompted review
Great Shop in Mansfield.
I've been in the Mansfield shop a couple of times, for various things. Paul Wilson the person who served me was extremely helpful, with advice and purchases. He is very knowledgeable about all of the products he sells and the advice he has given me. I will be going to the shop again for future purchases.
10 June 2025
Unprompted review
5star gentleman at Eden Mansfield…
5star gentleman at Eden Mansfield pleasure meeting Paul so helpful and knowledgeable. Would advise shopping here for all your needs.
7 June 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for your recommendation. I'm sure Paul appreciates your kind words.
Will always go back to this shop Paul…
Will always go back to this shop Paul Wilson is so helpful nothing to much trouble for him
7 June 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thanks for your feedback. We look forward to welcoming you back in store again soon.
We were served by Paul at the Mansfield…
We were served by Paul at the Mansfield branch today. Paul was very kind and helpful. I would highly recommend this store.
5 June 2025
Unprompted review
Came into the store looking for a…
Came into the store looking for a walker for my mother. Paul was extremely helpful with pointing me in the right direction, I couldn't have done it without him. Myself and my mother are extremely grateful
6 June 2025
Unprompted review
Paul is so helpful on my visit we had a…
Paul is so helpful on my visit we had a few problems but he was so kind and helped me through the experience. Explain the full process and he had so much patience.Could not recommend enough. I will definitely shop at Eden Mansfield again.
3 June 2025
Unprompted review
Very informative
Very informative. Friendly and understanding to my needs required.
Gave me all the info on after sales.
4 June 2025
Unprompted review
knowledgeable and friendly
Paul was very knowledgeable and friendly
We got exactly what we needed within 20 mins
Would highly recommend
30 May 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for your recommendation. We look forward to welcoming you back again soon.
Paul wilson
Paul wilson was amazing, he was helpful and very polite. He was a big help in helping us buy what we needed and he explained everything we needed and helped learn about the different things. Will be shopping here again.
28 May 2025
Unprompted review
Reply from Eden Mobility - Mansfield
It's great to hear Paul is doing such a good job. Thank you for leaving a wonderful review. We look forward to welcoming you back again soon.
I went with my father in law to look at…
I went with my father in law to look at a scooter and Paul was very helpful, knowledgeable and sensitive to his situation. I would recommend visiting him at Eden in Mansfield if you are looking to make a similar purchase
28 May 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for your feedback. It's great to hear how well Paul is doing.
Paul was really helpful in explaining…
Paul was really helpful in explaining every detail we need to know, very polite and professional throughout, would definitely recommend!
22 May 2025
Unprompted review
Have been in a couple of times with…
Have been in a couple of times with queries. Lisa had all the info I needed, super lovely lady, and very helpful.
19 May 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for your kind words. It's great to hear such wonderful praise for Lisa's efforts.
Paul is very friendly
Paul is very friendly, had us laughing . Looked after my mum well. Credit to to company
17 May 2025
Unprompted review
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