Driver was going to post package too the wrong address, the good thing is he called me , can they not see that the names of the street is on the wall and sign posts , also why do they not use Google... See more
Company replied
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2nd time with this company and it’s no better, status says two failed delivery attempts because customer requested a different day. Neither of which is true . Customer service say I should expect it w... See more
Company replied
This is second interaction with this courier company and both went very well! The workers were very nice on the phone and both accepted pleasantly to come to the apartment door instead of insisting th... See more
Company replied
Absolutely scandalous service. This is already the second package they marked as “delivered” even though I never received anything. At this point I honestly don’t understand how this company is st... See more
Company replied
2.5
Poor
270K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent Service
Always pleasant at door, package arrived in perfect condition.
12 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ecoscooting.com
Muito obrigado por confirmar a entrega, ficamos muito felizes por ter conseguido recebê-la.
Excellent service
Excellent service, very friendly lively lady delivered my parcel
11 April 2026
Unprompted review
Once again Aweful!
Once again, no delivery.
I received a credit from TEMU because the delivery is so overdue.
This is a terrible delivery company who have never delivered on time to me.
10 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Today the driver actually called me as…
Today the driver actually called me as I wasn’t home. I asked him to leave the parcel because my husband was on his way home. Finally got my package.
10 April 2026
Unprompted review
Perfeito
Correu tudo bem, entrega feita, funcionária simpática e eficiente.
10 April 2026
Unprompted review
I wouldn't even give them 1 star
I wouldn't even give them 1 star, worst in Spain, attempted 3 deliveries, I was in every time, no attempt to call mobile or intercom, impossible to contact them or collect. 3rd time I have had this out of 3 shipments. Absolut rubbish company
10 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Good afternoon,
Good afternoon,
I would like to inform you that the situation has been resolved. The package was indeed delivered to the indicated location.
I apologize for the confusion and any inconvenience caused, and I thank you for your assistance and support.
Best regards,
Idrisse
9 April 2026
Unprompted review
thank you!
Sorry this is in English! I'm still learning Portuguese. I'm very grateful for how kind and patient this delivery driver was. Thank you so much for your grace.
9 April 2026
Unprompted review
Because it was supposed to receive 2…
Because it was supposed to receive 2 packets at the same time and l only got 1
Why?
9 April 2026
Unprompted review
Not professional delivery services
We can not recommend them. We had an order shipped to us. First they claimed I was not home, then they claimed my address / location is incorrect and then back to I was not home. I was home all week and the address was correct. I have other delivery companies delivering here all week. I called them without a response. I sent them Google Maps links to show them that the address is correct. Now they just „gave up“ and returned the product back to the shipper in overseas. Don‘t waste your time and money with them. The delivery services are not their priority.
8 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Reply from ecoscooting.com
Thank you so much for the confirmation, we are very happy that you were able to receive it.
encomenda recebida … onde?
I received a message that my package had been delivered but ive been home all day and nothing. Furthermore there is no one to speak to only bots that say it was delivered
7 April 2026
Unprompted review
Reply from ecoscooting.com
Prezado cliente,
Lamentamos que tenha tido uma experiência negativa com o nosso serviço de entrega. Para ajudá-lo a resolver a sua ocorrência, disponibilizamos os nossos contatos de atendimento ao cliente.
● E-mail: customersupport@ecoscooting.com — por favor, mencione Trustpilot no assunto do e-mail.
● Telefone: +34 912159369.
Equipe de Atendimento ao Cliente da Ecoscooting.
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Very bad service delivered my product…
Very bad service delivered my product to somebody and mark as delivered I did not receive anything yet.very bad service
25 March 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Very friendly driver
4 April 2026
Unprompted review
The worst delivery service I ever had…
The worst delivery service I ever had to deal with by far.
Yesterday they sent me an email to say I would get my packages during the day. I waited all day for nothing, the delivery didn’t happen.
I then contacted support to tell them I wouldn’t be here today so they should do the delivery another day. And what did they do? They tried to deliver.
This is the 6th or 7th time the exact same thing has happened. I’m tired of their incompetence.
I’m starting to think they do it on purpose so packages get sent back to Ali express.
4 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
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