ECO-WORTHY Reviews 

1,569
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 411 reviews, reviewers had a great experience with this company. Customers frequently mention that the products like solar panels and batteries work wonderfully, providing a reliable and efficient power solution for their homes and outdoor setups. People also deeply appreciate the remarkably fast delivery service and the extremely helpful support team that readily assists in resolving any technical issues efficiently. However, some customers also noted that reaching out to support can sometimes be quite frustrating when trying to get quick answers. A few reviewers experienced noticeable delays in email communication or faced difficulties getting timely replies regarding their faulty equipment.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive quickly and function... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly across different... See more

Customer service

People report ambiguous experiences with customer service, as opinions are heavily divided. While many... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as consumer experiences vary significantly. While... See more

Service

Customers consistently note positive experiences with service, highlighting quick and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The system was easy to order and was delivered fast. They did not initially deliver 1 box (2 solar panels), but working with customer service (Cathy) quickly and easily resolved this issue and the mi... See more

Rated 4 out of 5 stars

Fast, quick delivery. Arrived in only 4 days. Would have given 5 stars but did not come with cables as explained to me during my online chat.

Rated 4 out of 5 stars

I ordered a server rack battery and 5k inverter combo and the inverter showed up with a fault 21. Even though they continue to mail bomb me with more sales emails when you call for support they have... See more

Company replied

Rated 5 out of 5 stars

Eco-Worthy stands by their products. I ordered the 12V 20Ah Portable LiFePO4 Deep Cycle Rechargeable Battery and 5A 12V Smart Battery Charger with LCD Display for Lithium (LiFePO4) Batteries. The Char... See more


Company details

  1. Solar Energy Company
  2. Battery Manufacturer
  3. Power Station

About ECO-WORTHY

Written by the company

Why Choose Eco Worthy?

Founded in 2002, ECO-WORTHY provides reliable renewable energy solutions designed for home energy storage, off-grid living, and emergency power backup. Our solar panels, batteries, and power systems are built to deliver stable performance when the grid is unavailable. With proven technology and long-term technical support, ECO-WORTHY helps homeowners stay prepared, powered, and confident in any situation.

Our Mission

Improving people's lives with independent clean energy is our mission and vision. We are committed to realizing the convenience of using electricity through independent clean energy so that people can get rid of the shackles of the power grid and no longer be limited to living within the transmission radius of the power grid. Make people more comfortable Into nature.

Off-Grid 10kW+ Hybrid Home Systems Cabin Solar Kits YouTube Video Guide

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.2

All reviews

(1,569)

536 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an issue with my Eco-Worthy 280ah…

I had an issue with my Eco-Worthy 280ah battery draining down and could not charge it . They contacted me right away and worked with me to resolve the issue. I’m the end they sent me a new charger that charged the battery . Overall experience was as good as I could have hoped for . RJ

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and quick…

Great customer service and quick warranty replacement

I had an issue with my battery within the warranty period, but the company handled everything very professionally. The communication was friendly, helpful and quick, and after checking the problem they arranged a free replacement without unnecessary hassle. Of course, having a defect was frustrating at first, but the way they dealt with the warranty case was excellent. Overall, I am very satisfied with the service and would recommend them.

26 May 2026
Unprompted review
Rated 4 out of 5 stars

Problems solved.

I ordered a server rack battery and 5k inverter combo and the inverter showed up with a fault 21. Even though they continue to mail bomb me with more sales emails when you call for support they have no idea who you are.
UPDATE- It took a couple weeks but they finally fully refunded me for the inverter. The battery has worked flawlessly out of the box and I am very satisfied with it.

5 May 2026
ECO-WORTHY logo

Reply from ECO-WORTHY

Dear,

We sincerely apologize for the poor experience you encountered during your purchase and use. This clearly fell short of your expectations, and we appreciate your honesty in pointing out the problem.

Our customer service team will proactively contact you within 24 hours using the contact information linked to your order to fully assist you in resolving the related issues and follow-up matters. Please rest assured that we will take every issue you raise seriously and provide a responsible solution.

We apologize again for the inconvenience and disappointment caused, and thank you for giving us the opportunity to improve.
Sincerely,

Eco Worthy

Rated 1 out of 5 stars

Support desk very poor/ non-existent

Unable to get a reply to my technical or warranty requests on AIO inverter. Tried TX phone,MO phone, email, and “VIP” support in the eco-worthy app - no reply. Very frustrating; unable to finish project. Order#s 48735, 48153, 47950, & 47599

13 May 2026
Unprompted review
ECO-WORTHY logo

Reply from ECO-WORTHY

Dear,

Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to your reply. We will do our best to improve our customer service efficiency and contact you as soon as possible to ensure your complete satisfaction with your purchase.

Sincerely,

Eco Worthy

Rated 4 out of 5 stars

My only complaint …

My only complaint is that packages don’t have individual tracking numbers and your order number will say delivered even though there are still other items on the way.

17 May 2026
Rated 3 out of 5 stars

I think the product quality is great…

I think the product quality is great but as usual customer support and troubleshooting customer services have not been accessible and called for a week straight with now answers.

18 May 2026
Unprompted review
ECO-WORTHY logo

Reply from ECO-WORTHY

Dear,

Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to your reply. We will do our best to improve our customer service efficiency and contact you as soon as possible to ensure your complete satisfaction with your purchase.

Sincerely,

Eco Worthy

Rated 4 out of 5 stars

Quick delivery and response

Quick delivery - was surprised to find the battery was at a SOC of 29% when received. They contacted me and said they ship batteries at 30% SOC for safety reasons. Would have been nice to see that in the documentation. I noticed that you can't turn off the battery (as other brands) for shipping or transit.
So I fully charged the battery. One of the 4 cells is slightly lower in voltage.

13 May 2026
ECO-WORTHY logo

Reply from ECO-WORTHY

Dear,

We typically pre-charge the battery to approximately 30% before shipping, so the 29% SOC you received is normal. We recommend fully charging the battery before first use to help the battery pack reach a balanced state. The 30% pre-charge is for shipping safety and will not affect the battery's long-term performance or lifespan. Thank you for your feedback.

Sincerely,

Eco Worthy

Rated 5 out of 5 stars

Simple and effective! Worth the money.

Shipping was reasonably fast and the charger seems to work with the battery I bought from them, which of course it should. I appreciate the simplicity and the versatility of being able to charge different batteries without complicated menus. It may not be cheap, but I like the peace of mind that a safe smart charger brings. Oh yeah- and they sure do send a lot of emails!

15 May 2026
Rated 5 out of 5 stars

Fast response...

After emailing with a problem with a recent purchase, a replacement item arrived within two days. Fast response to emails, and no hassle. Now looking forward to setting up two solar panels which are on the way. Will be using them again for more solar items.

10 May 2026
Unprompted review
Rated 3 out of 5 stars

Eventually resolved

I got a bad inverter that wouldn't charge off solar panels. Working with support, we eventually got to them shipping me a replacement which fixed the issue. The reason the review isn't 5 star of because it took almost two weeks to get to that point and I had to cite the manual with with screenshots with the rep I worked with to combat misinformation I was receiving. It worked out in the end, but it was a difficult journey.

9 May 2026
Unprompted review
Rated 3 out of 5 stars

You can do better on your shipping services.

The batteries came in a separate delivery fine the solar panels however we’re delivered by the Postal Service out here where I am at the Postal Service is lazy and they did not deliver them to us. We had to drive 25 miles into the post office and back to our property I was not happy about the shipping arrangement. Therefore I probably won’t do any future business with you. We have a homestead and we try out a lot of products, but we’re not gonna do the United States Postal Service out here they’re no good.

12 May 2026
ECO-WORTHY logo

Reply from ECO-WORTHY

Dear,

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced during your shopping process. We are committed to providing the highest quality products and after-sales service.

If you have any questions or need our assistance, please feel free to contact our customer service team. We will be happy to assist you and ensure you are completely satisfied with your shopping experience.

Sincerely,

Eco Worthy

Rated 5 out of 5 stars

Quick process to the door

Quick process to the door. Very pleased with my choice in these panels. Super sturdy and well built. According to my MTTP they're producing what I purchased. Thank you.

23 April 2026
Rated 1 out of 5 stars

ECO-WORTHY FRAUD

FRAUD! As simple as that.

I ordered a twin battery pack from this company on Ebay at a cost of £3,000.

They sent out a £5 USB cable in order to have Ebay believe that the order was delivered. This is questionable at best and totally crooked at worst.

When I repeatedly contacted them, they fobbed me off, stating that the courier would be in contact to arrange delivery - patently nonsense. I heard nothing and Eco-worthy-UK just kept fobbing me off by email. In fact they continue to do so.

I consider this a misuse of the Ebay system and have reported them to the Police. If you value your hard-earned cash, DO NOT BY FROM THESE SCAMMERS.

UPDATE: as at 6/5/26 these scammers still refuse to refund the three thousand pounds I have paid to them. They are fully aware of this matter, so do not need an order number published for the world to see. Ebay are investigating them and, with my help, we hope to remove them not only from the Ebay platform but also from the UK as a whole. You can see that they have simply copied and pasted their standard response to reviews, complete with the same spelling mistakes and grammatical errors.

Their (typical) short and sweet positive reviews are highly questionable!

1 May 2026
Unprompted review
ECO-WORTHY logo

Reply from ECO-WORTHY

Dear,
Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To assist you further, don't hesitate to reach out to our customer support team. We're here to help and ensure that you're fully satisfied with your purchase.
Best regards,
Eco Worthy

Rated 1 out of 5 stars

This might be a great system until you…

This might be a great system until you need need support. I had some per-purchase questions and nobody was able to answer them. I would not recommend this system.
---
I had the following questions and never received a reply.
1. What's the difference between the N-Type and the Bifacial solar panels?
2. Do I have the option to add another power source in case there isn't much sun? Like a gas generator or a windmill driving a generator.

3 March 2026
Unprompted review
ECO-WORTHY logo

Reply from ECO-WORTHY

Dear,
Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To assist you further, don't hesitate to reach out to our customer support team. We're here to help and ensure that you're fully satisfied with your purchase.
Best regards,
Eco Worthy

Rated 5 out of 5 stars

I have been purchasing Eco-worthy…

I have been purchasing Eco-worthy products for 4 years now. I recently had 12v batteries that would not wake up from the sleep mode. They are standing behind their product and replacing them. I have already purchased more products and will continue to do so to complete more Golf cart and electric pontoon conversions. Thank you Eco-worthy.

29 April 2026
Unprompted review

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