Always super helpful and friendly staff, its a pleasure to go in there and chat for a bit! I hate it when I run out and I'm not near a store as it means I have to settle for an inferior brand from so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely amazing customer service, always friendly and helpful when visiting the shop and the delivery service is top class. The Z Bar Nic Salts are the best quality around and the weekly deals are... See more
Company replied
The liquid is of consistently great quality and the customer service second to none. Delivery is always fast and reliable. However - and this is not meant in a negative way - may I suggest you reinfo... See more
Company replied
As usual another great service from the ecloud on line team. My orders are always processed, dispatched and delivered very quickly, cannot fault them Thank you
Company replied
Company details
Written by the company
eCloud is the leading e-cigarette brand in South Yorkshire with 13 specialist stores across the region, more than any other electronic cigarette retailer. Through its unique vision of the industry, eCloud aim to help people make the switch from smoking, to vaping, as smooth as possible. eCloud have helped 1000’s of smokers kick the habit leading to healthier and wealthier lifestyles. All eCloud products are made to the highest standard. All our e-liquids are manufactured and tested to the highest quality in specialist UK facilities and are fully compliant with the latest legislation. We are partnered with some of the biggest official manufacturers and are official stockists for brands including Aspire, Vaporesso, SMOK, Eleaf.
Contact info
25 Station Road, S35 2XE, Sheffield, United Kingdom
- 01142458888
- sales@ecloudonline.co.uk
- www.ecloudonline.co.uk
4.8
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from eCloud Vapes Limited
Hi Beng,
Thank you for taking time to leave your feedback.
We are really happy to hear that your eCloud online experience is positive and aim to continue delivering an easy and efficient experience!
Kind Regards,
eCloud
There's no match!
Would recommend
The website is easy to use and delivery is prompt...I'd recommend Ecloud to anyone who smokes ecigarettes
3 March 2025
Reply from eCloud Vapes Limited
Hi Michaela,
Thank you for taking time to leave your feedback.
We are really happy to hear that you find our website is easy to use and that you recommend us, we really appreciate this!
Kind Regards,
eCloud
There's no match!
These guys are so helpful
These guys are so helpful. They always have whatever I need. I'm old and odd but they are so patient and kind, making sure I get what I wanted. Brilliant service.
4 March 2025
Reply from eCloud Vapes Limited
Hi Philippa,
Thank you for taking time to leave your feedback.
We are really happy to hear that you have been having a great experience with us - we really enjoy hearing from you!
Kind Regards,
eCloud
There's no match!
Best liquids around
Quick delivery, awesome staff when visiting store. Always friendly and helpful.
17 February 2025
Reply from eCloud Vapes Limited
Hi Nichola,
Thank you for taking time to leave your feedback.
We are really happy to hear that you have a great experience using both our online and in-store services!
Kind Regards,
eCloud
There's no match!
Order
Easy online ordering, fast delivery ordered in morning received on same day at tea time.
13 January 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Susan,
Thank you for taking time to leave your feedback.
We are really happy to hear that you find our online service easy to use and our delivery service is efficient!
Kind Regards,
eCloud
There's no match!
I have bought a couple of batteries…
I have bought a couple of batteries from here and one that was in my 6 months warranty which had a fault, which they swapped and gave me my postage back, I wouldn’t hesitate buying all my batteries from them,and I would recommend to anyone, as they are quick in dealing with any concerns I had, I fully trust this company
7 December 2024
Unprompted review
Reply from eCloud Vapes Limited
Thank you for taking time to leave your feedback.
We are really happy to hear that you have had a good experience with us and that you trust us as a company - we really appreciate this!
Kind Regards,
eCloud
There's no match!
Very prompt service
3 September 2024
Reply from eCloud Vapes Limited
Hi Colin,
Thank you for taking time to leave your feedback.
We are glad to hear that you are enjoying your eCloud experience and aim to continue delivering an efficient service.
Kind Regards,
eCloud
There's no match!
Online service.
I had an issue on shop v online, this has now been sorted very efficiently.
The service is fine thanks.
10 August 2024
Reply from eCloud Vapes Limited
Hi Norman,
Thank you for making us aware of this. We have contacted you regarding the discount that was not applied and hope to resolve the issue.
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Geoffrey,
Thank you for taking time to leave your feedback.
We are glad to hear that you are always able to find the products you require. If there is ever something you want that we don't stock, please get in touch and we will try our best to help you!
Kind Regards,
eCloud
There's no match!
Rubbish be warned
Unless you want to be made out you've got a problem don't use these arrogance is all I can say and ignorance they make you feel like a idiot when you take the problems there any anyone would think they invented the e cigerettes. And they make you out to be a liar over a £25 battery which I've had problems with everyone I've purchased from there fake ecigs and ecloud oil makes your lungs bleed I have two lung diceases I tried the fruit pastels flavour and other after a couple days cough blood up
22 July 2020
Unprompted review
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