Always super helpful and friendly staff, its a pleasure to go in there and chat for a bit! I hate it when I run out and I'm not near a store as it means I have to settle for an inferior brand from so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely amazing customer service, always friendly and helpful when visiting the shop and the delivery service is top class. The Z Bar Nic Salts are the best quality around and the weekly deals are... See more
Company replied
The liquid is of consistently great quality and the customer service second to none. Delivery is always fast and reliable. However - and this is not meant in a negative way - may I suggest you reinfo... See more
Company replied
As usual another great service from the ecloud on line team. My orders are always processed, dispatched and delivered very quickly, cannot fault them Thank you
Company replied
Company details
Written by the company
eCloud is the leading e-cigarette brand in South Yorkshire with 13 specialist stores across the region, more than any other electronic cigarette retailer. Through its unique vision of the industry, eCloud aim to help people make the switch from smoking, to vaping, as smooth as possible. eCloud have helped 1000’s of smokers kick the habit leading to healthier and wealthier lifestyles. All eCloud products are made to the highest standard. All our e-liquids are manufactured and tested to the highest quality in specialist UK facilities and are fully compliant with the latest legislation. We are partnered with some of the biggest official manufacturers and are official stockists for brands including Aspire, Vaporesso, SMOK, Eleaf.
Contact info
25 Station Road, S35 2XE, Sheffield, United Kingdom
- 01142458888
- sales@ecloudonline.co.uk
- www.ecloudonline.co.uk
4.8
Excellent
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Brilliant service paul and helen very…
Brilliant service paul and helen very pleasant and helpful I wouldn’t go anywhere else thanks guys keep up the fab work
10 October 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Dawn,
Thank you for taking time to leave your feedback.
We are so glad to hear that your in-store experience has been so positive, we hope that this will continue to be the case moving forward!
Kind Regards,
eCloud
There's no match!
I’ve been a customer of the Dodworth…
I’ve been a customer of the Dodworth Road , Barnsley for sometime now and Rachel is brilliant, not only is she always really Friendly but really knowledgeable about the products she sell
13 October 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Damien,
Thank you for taking time to leave your feedback.
It is always fantastic to hear from long standing customers like yourself, and we are happy that our Doncaster branch has given you a consistent service of high quality!
Kind Regards,
eCloud
There's no match!
Great service
lovely, friendly helpful staff in the mexborough branch. good choice of vapes and liquids. would highly recommend
13 October 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Beverley,
Thank you for taking time to leave your feedback.
Thank you for your kind words! We aim to bring the best choice of vape products and liquids to our customers, to satisfy the need of any of our customers.
Kind Regards,
eCloud
There's no match!
It's always a pleasure to visit E Cloud…
It's always a pleasure to visit E Cloud at both Woodhouse and at The Stag in Rotherham.
13 October 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Steve,
Thank you for taking time to leave your feedback.
It's great to hear that you have such a pleasant experience at those branches, and hope to continue that same service going forward!
Kind Regards,
eCloud
There's no match!
I have used eCloud on a number of…
I have used eCloud on a number of occassions. The website is easy to navigate. All orders placed were free delivery and arrived quickly. The prices are a lot cheaper than vape shops in Blackpool
5 October 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Malcolm,
Thank you for taking time to leave your feedback.
We are so glad to hear that you have had ease with using our website, as we know that we only have a few shops around South Yorkshire we want to make sure that the experience people receive through our website is just as good as the experience they would have in our stores!
Kind Regards,
eCloud
There's no match!
The Woodhouse branch’s customer service…
The Woodhouse branch’s customer service is above and beyond. I moved out of the area but still travel to get the amazing service offered at this branch. I wouldn’t go anywhere else!
11 September 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Louise,
Thank you for taking time to leave your feedback.
We are proud to hear from such dedicated customers, and hope to continue providing a service that brings you back to our stores time and time again!
Kind Regards,
eCloud
There's no match!
Very good service
2 September 2025
Reply from eCloud Vapes Limited
Hi Lisa,
Thank you for taking time to leave your feedback.
We are happy to hear that you have received service that you are happy with!
Kind Regards,
eCloud
There's no match!
Fabulous local company!
Even though there seem to be vape shops on every corner now, I ONLY use eCloud.
Why?
Because I *love* their products, and the staff are FABULOUS.
Friendly, knowledgeable and always ready to help in any way they can.
11 September 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Nick,
Thank you for taking time to leave your feedback.
Your kind words are highly appreciated, and we are always happy to help where possible. We hope to continue to provide you with the same positive experience moving forward!
Kind Regards,
eCloud
There's no match!
i was a bit apprehensive about going in…
i was a bit apprehensive about going in the shop but really glad i did really helpful staff took the time to listen to me and gave me some really good advice Will definitely be going back
3 September 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Jackie,
Thank you for taking time to leave your feedback.
We are happy that you chose our store for your vaping accessories, we like to create a comfortable environment for customers old and new.
We are glad that you will be returning... I'm sure our staff members will look forward to seeing you again!
Kind Regards,
eCloud
There's no match!
Excellent service and very friendly
Excellent service and very friendly
10 September 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Ian,
Thank you for taking time to leave your feedback.
We are glad that you are happy with our service, we pride ourselves on having helpful staff that are always happy to help!
Kind Regards,
eCloud
There's no match!
Great friendly service
Great friendly service, always willing to help
6 September 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Joe,
Thank you for taking time to leave your feedback.
We are very glad to hear that you've had such great service from us and that you are happy with your experience!
Kind Regards,
eCloud
There's no match!
I visit the Mexborough branch regular…
I visit the Mexborough branch regular and can honestly say that all the staff are very helpful and welcoming , nothing is ever too much trouble
3 September 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Shelley,
Thank you for taking time to leave your feedback.
The staff at all our stores are always happy to help, and we are glad that this is represented well and that it has provided you a positive experience while shopping with us.
Kind Regards,
eCloud
There's no match!
Number 1 for vaping
Great customer service at all times!! Very knowledgeable and helpful. Would highly recommend e cloud .
3 September 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Paul,
Thank you for taking time to leave your feedback.
We are very glad to hear that you've had such great service from us and that you are happy with your experience!
Kind Regards,
eCloud
There's no match!
This shop is convenient for me on…
This shop is convenient for me on doorstep staff lovely and friendly prices reasonable never have a problem with anything only negative is im not good with stairs but staff always help by closing door for me would reccomend to anyone
5 September 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Karen,
Thank you for taking time to leave your feedback.
We are glad that the staff at your local store are helpful for you, we appreciate that some customers like yourself may struggle with stairs and are happy to accommodate to your needs to give you the best experience possible!
Kind Regards,
eCloud
There's no match!
Great local business
I have been a customer of the Chapeltown store for years. The products have always been great, and the staff have always been helpful and polite. Can't really ask for more from a local business.
5 Stars!
10 September 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Martin,
Thank you for taking time to leave your feedback.
It makes us proud to hear from long-standing customers like yourself, and we are happy to hear you've always had a pleasant experience with us.
Kind Regards,
eCloud
There's no match!
Brilliant vape shop with a word class…
Brilliant vape shop with a word class owner in Rich. I will always use this vape shop for all my vaping needs. Awesome 👏🏼👏🏼👏🏼👏🏼
10 September 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Matt,
Thank you for taking time to leave your feedback.
We pride ourselves on having friendly and helpful staff across our Head Office and our stores, so we are glad that you feel so satisfied with the service you have received! Your kind words are greatly appreciated.
Kind Regards,
eCloud
There's no match!
Always super helpful and friendly…
Always super helpful and friendly staff, its a pleasure to go in there and chat for a bit!
I hate it when I run out and I'm not near a store as it means I have to settle for an inferior brand from some other manufacturer!
5 September 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi D. Capper,
Thank you for taking time to leave your feedback.
It's great to hear that our staff are helping you have a pleasant experience in our stores.
If you ever find yourself short on supplies and away from your local store, there are plenty of options on our website to fulfill your vaping needs!
Kind Regards,
eCloud
There's no match!
Best vape liquid available in my…
Best vape liquid available in my opinion,
Nic salts deal of the week was a good move
10 September 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Christopher,
Thank you for taking time to leave your feedback.
We appreciate the high praise and we are glad you see the value in our new Z Bar Nic Salts deal of the week!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Russell,
Thank you for taking time to leave your feedback.
We are glad to hear that you are happy with your order!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Carol,
Thank you for taking time to leave your feedback.
We are very happy to hear that your order arrived promptly and you enjoyed our service!
Kind Regards,
eCloud
There's no match!
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